Reviews of Hotel Bahia Del Faro 4 stars

The only real positives were breakfast, which was tasty and nicely presented, and the location, which is very convenient for visiting El Peñol Rock. Both gave a glimpse of what the place could be if it were better run.

Unfortunately, everything else was disappointing. Two weeks before check-in I even received a scam message through Booking.com, sent under the hotel’s name and email, asking me to enter my credit card details for “online check-in.” That already felt unsafe. When we arrived, it was pouring rain, there was no covered parking, and although three employees were standing at the entrance watching, no one offered an umbrella or a hand with luggage. The check-in itself went quickly, but the receptionist then walked us to the room, stepped in before us, and started shutting windows and curtains — something that felt unnecessary and odd. The room with jacuzzi we booked turned out to be a big disappointment. The tub was not clean, and once the jets were turned on, clouds of dust and even insects came out, as if it hadn’t been used in months. After sitting in that water, we tried to wash off, only to find out there was no hot water. The next day, the situation was the same — not enough hot water even to fill the tub. Then the toilet clogged. When we asked to change rooms, staff didn’t offer a solution but instead blamed us for “using too much paper.” There were no signs about restrictions, and we had barely used it. Instead of moving us, several employees came into the room with tools, making noise and leaving an unpleasant smell until it was fixed. The overall impression of the property was one of neglect. Fancy decorative touches were there, but everything was broken or dusty. It looked like the walls had been repainted recently, since white paint dust covered furniture and even the TV remote. All four wall hangers were broken. The WiFi was so weak it was practically unusable, and cell signal inside was poor, leaving us disconnected. Bed linen and towels were clean but stained, giving an uncomfortable feeling. On top of that, our room was just above the parking and entrance, so we constantly heard staff noise.

The staff is great and the room very clean. The view is amazing (no need to have a room with a view on the top floors). At night it is really quiet and peaceful.

No A/C and the bedsheets were a little dirty (mostly stains). During the day, there were some construction workers drilling so taking a nap was not an option.

It’s remote and really set out by itself in nature. The grounds are beautiful and the rooms nice. Strange jacuzzi tub that doesn’t quite get hit enough.

I think that the WiFi was very poor so hard to listen to music, etc.

The view from the hotel is amazing

The receptionist! she asked for a tip … I m in the hotel industry I never see the receptionist asking any guest for a tip. anyways I tip her in the morning and after that at night when i went to grab my luggage she mentioned again about her tip because she didn’t remember that I did it in the morning

Beautiful place from far away, but has a lot of issues. I liked the area, full of nature and right next to el Peñol. The staff was amazing and the food was not bad.

Tons of spiders in the room and tons of dead insects on the spider webs. Extremely small restroom. Shower head was broken. Not a clean shower surface so use sandals or other water shoes. The toilet is way too small. So if you got a big booty good luck lol. No AC but the nights get chilly.

Good location

Small bathroom

Excellent service, great food and located conveniently to climb the Piedra del Peñol

Everything was great

Close to “The Rock”, very comfortable rooms .

Warm water was spotty at times

No hot water on the first day but they worked on it and it was corrected

The best of the place is the view! Personnel is friendly and nice.

We had an amazing time! From the hotel you have a great view at Guatape Rock and the staff was very helpful. We also booked a boat tour around the lake at the hotel. We had dinner at the hotel twice and had very nice drinks and meals. Thank you for the great time, we would love to come back some day!

Very nice hotel just under the Guatapé Rock, great view, spacious and clean rooms with a hottub!, jacuzzi outside and great attentive staff - very good value for money.

Restaurant was kind of basic with a lot of meals not available at the time of visit.

We were upgraded to a Suite with Spa. It had a view overlooking the Rock of Guatape.

Small breakfast. Only 1 egg,. The juice was not frest juice. We suspect it was cordial. We were told that our luggage woudl be delivered to our room. But when we arrived later in the evening, they were still sitting at reception. Loud heavy metal music was being played early in the morning whilst the staff prepared for breakfast service.

I had an amazing shower( turn it to the left). A beautiful view. It's not too far to walk to the rock. The bed was extremely comfortable. The staff could not have done more for me.

The jacuzzi was cold

Spa, the view from room window.

Service...The food was average quality. The service was average

The place

Food

The location, the room was very comfortable and the room was divided into two sections, it makes it more private

Nice localization Good price for what we get Friendly and beautiful recepcionist🤪 Jacuzzi with rock view

We rented the suite and the jacuzzi in the room was wonderful. The staff was really attentive and the hotel was cute and clean.

TV didn’t work. Wi-fi wasn’t great. The included breakfast was just ok.