Three of our party were in the family room. The pub next door was very loud - music went on until after 3am on Saturday night. Sunday was before 1am. Not helpful when you are up early for treks etc. I was disappointed that the staff didn’t suggest an alternative room when I raised the complaint after Day 2 (the king room was super serene, by the courtyard). There were lots of empty rooms and I would have been happy to pay extra. Neither receptionist spoke English. The owners, Pedro and Belinda were friendly and accommodating, had extremely good English but were busy at the restaurant.

The rooms were especially pristine, the master bed was extremely comfortable and large. Sheets were luxurious.

Stayed in August 2025

A small fridge would have been a plus, but managed without it!

Although the hotel is very basic, the owners and staff made up for it. There was such great attention to needs of our family of 4 (two kids of 8 and 2) that it felt like home away from home. The restaurant is especially exceptional with a vast variety of delicious food (both local and non) and a football pitch that our son enjoyed! Transportation to and from the airport was great, as well as the tour they organized for us at the Finca El Ocaso!

Stayed in June 2025

No issues!

Beta hotel is a great place to stay in Salento! The bed is huge and very comfortable, everything is exceptionally clean and the breakfast is really good too.

Stayed in April 2025

It was a bit hot for us as there was no AC, but hard to find a hotel in Salento with AC. The only “window” we could open would open to the courtyard so no privacy and light came in the room from the courtyard until about 10:40 pm (that’s when they manually turn it off). Breakfast was ok. A bit monotonous after the third day (eggs and bread with a bit of fruit). Why don’t hotels in Colombia offer more fruit?

Great location. Quiet at night. Helpful and friendly hotel staff.

Stayed in February 2024

Because of the building materials, noise can carry if people are being loud. There is, however, no noise from the street as the hotel is on a quieter street a few blocks from the main bar area.

Beautifully decorated in bright colors in the classical Salento style with tile floors throughout. The "windows" in each room are colorfully painted shutters with multiple panel that open. Very traditional and cheery. The entire hotel is kept immaculately at all times and there's a small but inviting garden in the courtyard. Bed was large, super comfortable, had nice linens and had pillows of different density so you can choose. Good towels and toiletries supplied and the shower had good pressure. I never needed hot water, so I'm not sure if it is available. Staff are fabulous, always cheerful, friendly and very helpful. Security is 24 hours and you leave your keys at reception. Location is quiet and quite close to the bus station. Breakfast was eggs (your choice), a small but tasty chorizo, arepas, juice, fresh fruit, coffee.and white or brown bread toast, all prepared freshly for each person. In fact the restaurant is also a great choice for lunch or dinner and they have a good selection of wines available in both full and half bottles. I regret not eating there until my last night.

Stayed in February 2024

Wifi could be better. It didn't even sync my Icloud, and none of our party of 8 people, could download important documents or log into governmental sites that needed special verification. SO.. if internet is a MUST for you, then reconsider. Social media worked fine. :) Also one thing you should take into account, that all rooms are open to the courtyard, which is public and shared. We had children with us, and of course they wanted to run around the open premises, also we woke up very early because of the time difference, so all the noise kids will make, is heard to the other rooms as well, because it's all so open. So I think we might have caused some trouble for other guests who would have loved to sleep longer than 8. ALthough we tried our best to keep everything very hushed at least till breakfast time. But I believe these types of open colonial style rooms it is pretty much so everywhere in Salento.

The rooms were wonderful. Spacious and felt luxorious. The location is very good. The staff was very supportive and attentive. My special greetings go to the breakfast team! We stayed in Beta for 3 nights, and after 1 night they already knew our "special needs" and served it without saying a word :) Kudos also for the football/soccer field next to the breakfast area. It was great place for the kids to burn their energy while waiting for the family to finish their meal.

Stayed in February 2024

The rooms all open onto a corridor or open air central space. This is fine except if there are noisy guests. There are no actual windows but you can close the shutters if you don’t want anyone looking into your room. More choice at breakfast would have been good.

The property is close to the centre of town without being noisy. It has a separate restaurant, which is excellent. I had dinner there as well as breakfast, which was included in the room price. Clean bathrooms and friendly staff.

Stayed in January 2024

Room was very clean. Window faced an interior courtyard. It was quiet as a graveyard at night, which is what I wanted for a peaceful sleep. (I didn't see any other guests at the hotel during my stay. I might have been the only one.) The hotel is only a short (3-5 min) walk to the town square. All the front desk staff were pleasant to deal with, and they were patient with my minimal/awful Spanish. The only quirky thing is I had to leave my room key with the front clerk every time I exited the hotel. Nonetheless, I found this hotel quite good for a two-night stay, was very pleased with its cleanliness, and would stay there again.

Stayed in September 2023

We needed a fridge and having a fun could be nice.

It Was clean, great location and very quiet. The morning breakfast was fantastic the owner of the restaurant ,Belinda was amazing she made us feel like at home.

Stayed in September 2023

Very basic hotel

Basic Hotel, Very clean. Good for young travelers. Basic breakfast, large rooms, no AC, can ask for a vent. Convenient location

Stayed in August 2023

Rooms could have a little more ventilation- a little dark but overall a good stay.

Location, clean and comfortable. Quiet. Staff were helpful and breakfast was good.

Stayed in March 2023

owned and run by a beautiful family who went out of their way to feel welcome

Stayed in February 2023

Great location off the main square, quiet, good breakfast

Stayed in February 2023

a little bit cold in the room.

room very large, wonderful position, very kind staff

Stayed in January 2023

Nothing

Great location close enough but away from the main square

Stayed in December 2022

Nothing, it was all perfect!

Great clean hotel in a very good location. Rooms are a good size, the beds are comfortable and the hot shower was good. Rooms were cleaned everyday too. Salento is very small so everything is within walking distance - lots of restaurants and Cafés nearby. The staff here are so friendly and helpful. It's a family run hotel and the two brothers (Jhoan and Pedro) helped to make our stay very memorable! They lived in the US for a decade so their English is perfect. They assisted with airport shuttles, Cocora hiking recommendations and other tours (horseback riding and coffee). Breakfast was good but simple. The restaurant itself is great for a meal and highly recommended during your stay. The staff even do a surprisingly good packed lunch if you want to do a full day of hiking. Laundry service is very fast and cheap, we used it almost everyday. WiFi signal was excellent throughout as well.

Stayed in December 2022

clean and warm

friendly staff and great service very helpful

Stayed in December 2022

I would not recommend anyone to stay here. We didn’t have water to shower 2 out of 3 days during our stay. When we asked the staff, she said the town is out of water. However,other hotels had water to shower. A quick search on the review it seems to be a common problem other guests also experiences with this hotel. We didn’t receive any apology or compensation. In addition, the Wi-Fi of the hotel is extremely poor. The sound isolation is also poor (however that is common in Colombia).

Nothing much

Stayed in January 2025

Didn't like the breakfast isn't served in the hotel, but at the restaurant they own, one block away. The rooms didn't have tv cable or option to use it with apps.

The hotel is well located, near the main square and walking distance to touristic options. The owners and staff are always available to help you. Also, the hotel have a very good one block away restaurant, which I absolutely recommend.

Stayed in March 2024

Breakfast and smell in the room

Position and packed lunch

Stayed in August 2023

Not a lot of water coming from the shower

Very nice hotel near the center with nice breakfast and restaurant

Stayed in August 2023

We paid for 4 people in the family room, but ended up with a 5th person, which we informed them of right away. After a few hours, they called us and said we needed to book a second room. So we did, and wanted two people in that room and three in the family room. But they made us pay for two people in the new room, even though we'd already paid for four people. So we paid for 6 people instead of 5. It was very frustrating.

Location was good. Not too far from the square, but far enough to not get all the main square noise. Breakfast was good. The staff at the restaurant was very friendly.

Stayed in March 2023

Room had a humidity issue, causing a bad smell. The bathroom extractor fan was not working

Customer service

Stayed in January 2023

The room does not have a window to outside, only to the floor. There was no air conditioning in the room. We arrived on a rainy day so that our luggage was wet. Nothing gets dry in this room. And if you come from outside, the room was humid and smelly. The bathroom was also too small and very little storage place.

The room was clean and the staff was nice. Breakfast was really good

Stayed in December 2022