Reviews of Mercure Bogota BH Zona Financiera 4 stars
Carrera 7 Número 65-01, Chapinero, 110010 Bogotá, Colombia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewvery nice room staff was very helpful and providing valuable advices the cooking ladies were very kind and funny
could be noisy during rush hours but very calm at night
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and modern. The location is great for walking around at night and accessing different areas of the city. It was nice to have breakfast available.
They only provide two capsules of coffee, no matter the length of your stay. They then charge you more than $1 per additional capsule. It would be better to increase the price of the room by $2 rather than make guests feel badly for asking about the coffee capsules and having to pay extra. They discourage cleaning of the room, in the name of the environment, but at the expense of comfort. I stay in hotels - rather than AirBnB - to have trash emptied daily, towels refreshed, toiletries refreshed, etc. While the price was good, it was uncomfortable to have to ask for basic hotel services, including toiletries when the room had been cleaned. I had to ask if lotion was also an extra charge and then wait for it to be fetched.
Dear Guest, Thank you for the great review of our hotel! We deeply value your feedback, as it allows us to continually improve our guests' experience. First of all, we are pleased to know that you enjoyed the comfort of your room, the hotel's location, and the breakfast included in your rate. We are delighted to know that you found the breakfast enjoyable and that you had access to unlimited coffee and its varieties, which is part of our service for all guests. Regarding your comment about the coffee pods in the room, we would like to clarify that, as a courtesy, we offer two pods. Additional pods are available for an additional charge. We understand your point of view and appreciate the suggestion about including this service in the base rate; we will certainly share your feedback with our management team. Regarding the environmental program, we would like to explain that it is a voluntary program and is communicated to all guests upon check-in. This program aims to reduce environmental impact, always subject to the guest's choice. Our staff is trained to respect each guest's preferences. We fully understand that when choosing a hotel, you expect daily services. We want to assure you that these services are available and are part of our standard. We sincerely apologize for any inconvenience and will take the necessary measures to ensure that your experience on future stays is more seamless and comfortable. We sincerely appreciate your honesty and your desire to help us improve. Your stay is important to us, and we hope to have the opportunity to provide you with an even better experience on your next visit. We remain at your disposal for any questions or further clarifications. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Guest, Thank you for the great review of our hotel! We deeply value your feedback, as it allows us to continually improve our guests' experience. First of all, we are pleased to know that you enjoyed the comfort of your room, the hot… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewExcelente ubicacion and nice place
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewEverything
Nothing
Dear Miguel, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Miguel, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewEverything is okay.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewCustomer service
Bathroom
Dear Martha, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Martha, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewOverall, I enjoyed our stay at hotel. The staff was very helpful when we had issues. The hotel is located in a safe area, approximately a 30 minutes taxi drive from Bogota's main attractions. The room was pretty comfortable.
Breakfast could have been a bit more varied over the days we have spent there, but the real issue was the lack of drinking water. Neither the room, nor the corridors had water dispensers, you either buy your bottled water in a supermarket or drink the overpriced bottle from the minibar of your fridge. Colombians may be used to drink their tap water, but for internationals this is a risk for sickness during their stay.
Dear guest, Thank you for taking the time to share your feedback about your stay at Mercure Bogotá BH Zona Financiera. We are truly pleased to hear that you found our location safe and convenient, and that you appreciated the comfort of your room and the helpfulness of our staff when addressing your needs. We sincerely appreciate your comments regarding the breakfast variety and, in particular, your concern about the availability of drinking water. Your observation is very valuable to us. While bottled water is currently provided through the minibar and cafe Bar, we fully understand the importance of easy access to safe drinking water for our international guests, and we will be sharing your feedback with our management team to explore solutions, such as improving access to water stations. We regret that this aspect of your stay did not meet your expectations, and we thank you for bringing it to our attention. It is through comments like yours that we can continue to improve and ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future, and we will do our best to make your next stay even more enjoyable. Warm regards, Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear guest, Thank you for taking the time to share your feedback about your stay at Mercure Bogotá BH Zona Financiera. We are truly pleased to hear that you found our location safe and convenient, and that you appreciated the comfort of yo… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewnice hotel with premium location the staff is really amazing in meeting your needs
furniture is a bit cheap, from mercure I would expect a bit more the temperature of the room cannot be chosen
Dear Gabriele, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Gabriele, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedba… Show more
Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewTheir breakfast selection
The sink is too small.
Dear Miki, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Miki, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback w… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewAll staff were helpful and polite. The room was very clean with a comfortable bed and the hotel was very well maintained. The buffet breakfast was really good. Although it was facing a busy road, my room was quiet.
Nothing .
Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback wi… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewAll good. Worth it
Slow internet
Dear Aleksei, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Aleksei, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedbac… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe staff provided excellent service, and the breakfast was very good.
The room has an insecticide-like smell.
Dear Julio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We apologize for the smell in your room; we will inform the maintenance and housekkeper department to investigate and resolve the issue. We hope this doesn't affect your stay and you can comback next visit, we will be happy of lend again to service!! Thank you for choosing us Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear Julio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We apologize for the smell in your room; we will inform the maintenance and housekkeper department to in… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewConfort and really close of everything
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewHotel location is very good. We went to Bogota to a concert at the Movistar Arena and the hotel was at the perfect distance from the airport and the venue. It is close to restaurants, gyms, grocery stores...
You can hear much noise from the street, the windows do not have noise isolation.
Dear JUAN G, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Erika Merchán González Direccion Mercure BH Zona Financiera
Dear JUAN G, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's … Show more
Reviewed: 23 May 2025 · Stayed in March 2025
Verified reviewReviewed: 3 May 2025 · Stayed in March 2025
Verified reviewReviewed: 30 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewExcellent location, structure and staff. Great breakfast.
Nothing.
Dear FRANCESCO, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direccion Mercure BH Zona Financiera
Dear FRANCESCO, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedb… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewStaff let me using a shower room at the gym to refresh myself after my long flight arriving Bogota early in the morning before check in time.
Dear Mark! We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direccion Mercure BH Zona Financiera
Dear Mark! We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback w… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewLocation was safe. Decent room size.
Very bad breakfast. The room did not have the own ac controller and we felt cold in the room.
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In our service description, we inform you that the hotel does not have air conditioning. We provide fans and heaters upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Direccion Mercure BH Zona Financiera
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback … Show more