Reviews of casa hostal las palmeras
Guatapé-San Rafael carrera 26 NO 31 - 46, 053840 Guatapé, Colombia

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! Aura is amazing — warm, kind, and incredibly welcoming. She made us feel at home from the moment we arrived and even recommended great local spots. The property is spotless, very comfortable, and perfectly located. The value for money is unbeatable. There’s even a kitchen available, which we didn’t use, but it’s great to have the option. Truly the best place to stay in the area!
The rooms could benefit from a small desk and a mirror, but overall, they’re still really good.
Muchas gracias
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReally cheap hostel, well located. The staff is nice and friendly. Good place for a pit stop.
No isolation.
Gracias
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewGreat location, lovely owner. Room was as described, share kitchen. Great hot shower.
Muchas gracias
Reviewed: 6 April 2025 · Stayed in January 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewVery basic but cheap, clean and comfortable accommodation. Lovely genuine owners.
Gracias
Reviewed: 18 February 2025 · Stayed in January 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewIt’s was a great accommodation,close to everything you’ll need and want to do, the staff are lovely.
We were the only ones in the whole accommodation when we went to sleep and was woken up by a big group of people at 3am, they were laughing and talking to the top of their voices and did that for a couple of hours, we found them very rude, then when we got up in the morning we went to use the kitchen and one of the women that came in at 3am came out of her room and said we weee making to much noise, even though we were in the kitchen 5 minutes. We found them to be very rude but it wasn’t a reflexion of the place, just the people that arrived at 3am.
Gracias
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewNice patrons. Good location.
Only 1 shared bathroom.
Gracias
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewThe hosts are super kind, welcoming and chatty. The location is pretty good too. They had a nice equipped kitchen for us to use and beds were comfortable. Good value for money.
Rooms were very tight. The double room shouldn't have the single bed in it as there is very little room to put bags and move around. The whole place seemed very clean but we spotted a small cockroach in the kitchen worktop and the cupboard with dishes had a lot of mould and dishes were dirty/dusty.
Reviewed: 21 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewWell situated, easy walking distance from the center and the neighbourhood feels more local. The room was clean and comfortable but really small. We stayed one night and it was great but would have been cramped for a longer stay. Our hostess was amazingly helpful and welcoming. The kitchen spotless and functional. Altogether great value for money!!
Reviewed: 17 January 2024 · Stayed in January 2024
Verified reviewReviewed: 12 January 2024 · Stayed in January 2024
Verified reviewReviewed: 25 September 2023 · Stayed in September 2023
Verified reviewClean, great location, lovely staff (owner? lives nearby, not at property), everything we needed! Good hot shower.
Just suggestions - add a hook or 2 in the bathroom and a mirror in the room :) Helps reduce wait time for bathroom - even though I was only waiting for my sister haha
Reviewed: 23 August 2023 · Stayed in August 2023
Verified reviewReviewed: 8 May 2023 · Stayed in May 2023
Verified reviewVery comfortable, well-located place, with a full kitchen, and a very kind owner!
Reviewed: 2 May 2023 · Stayed in May 2023
Verified reviewReviewed: 18 March 2023 · Stayed in February 2023
Verified reviewThe host is kind and warm and joyous. There happened to be lots of great people who came through which added to the experience. The location is quiet but convenient.
There was nowhere to hang or put anything in the room, and no desk. Perhaps this was my fault in not looking beforehand or paying attention.
Reviewed: 13 February 2023 · Stayed in February 2023
Verified reviewLovely owner who does everything to make you feel at home. Its at a good location and theres a kitchen and laundry service
Nothing at all
Reviewed: 26 January 2023 · Stayed in January 2023
Verified reviewThis place was a 5 minute stroll from the center of town, in a safe neighborhood close to the water. The neighborhood is walkable and nice and quiet in the evenings. It was clean and we were able to get our laundry done here for a reasonable fee. Very convenient. They only have four rooms so the space was calm and quiet. The kitchen was clean and had everything you'd need.
There was only one shared bathroom (that was also the shower) for 4 rooms with lots of beds. In the morning there could be a long wait to your the washroom if people many were showering and getting ready for the day.
Reviewed: 24 November 2022 · Stayed in November 2022
Verified reviewExcellent value for money. Super clean, friendly and helpful staff, good central location.
Reviewed: 4 November 2022 · Stayed in November 2022
Verified reviewIt was super clean and a fantastic location. Would highly recommend great value for money and lovely and quiet in the mornings.
nothing