Reviews of Hotel Casa Vallecaucana
Carrera 28 5B - 56, 760001 Cali, Colombia

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewPrice and location
No elavators
Thank you for highlighting our price and location — we’re glad you found them convenient! We understand that the absence of an elevator can be an inconvenience for some guests. While our building structure currently doesn't allow for one, our team is always available to assist with luggage and anything else you may need during your stay. We appreciate your feedback and hope to welcome you again soon!
Thank you for highlighting our price and location — we’re glad you found them convenient! We understand that the absence of an elevator can be an inconvenience for some guests. While our building structure currently doesn't allow for o… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 May 2025 · Stayed in February 2025
Verified reviewLocation, room and custumer service were all great. Affordable hotel in a quiet neighborhood of Cali.
The breakfast can be improved. No alternatives.
Thank you very much for your kind words. We’re pleased to hear that you enjoyed our location, room, and customer service. It’s also great to know you appreciated the peaceful neighborhood and affordable rates. We appreciate your feedback regarding breakfast — we're working on offering more variety to better meet our guests' preferences. We hope to welcome you back soon
Thank you very much for your kind words. We’re pleased to hear that you enjoyed our location, room, and customer service. It’s also great to know you appreciated the peaceful neighborhood and affordable rates. We appreciate your feedback re… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewIt’s modern clean and nice and comfortable bed hot shower the staff are good I have a little Spanish they have a little English and we managed light hearted welcoming I stayed here before and if I am in Cali again I will stay again
Nothing
Thank you for your kind words! We're delighted to hear that you enjoyed your stay, from the modern and clean facilities to the comfortable bed and hot shower. Our team always strives to create a welcoming atmosphere, and we're glad that communication was smooth and lighthearted. It was a pleasure hosting you again, and we look forward to welcoming you back whenever you're in Cali
Thank you for your kind words! We're delighted to hear that you enjoyed your stay, from the modern and clean facilities to the comfortable bed and hot shower. Our team always strives to create a welcoming atmosphere, and we're glad … Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewPeople try to be helpful despite the situation
The room was not private at all. You can hear the noise from outside and from inside. You have to wait 15 minutes to get hot water. TV was outdated didn’t have a tv control only direct tv so we had to handle the volume and on/off manually
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewGreat location near everything but most important all the employees were amazing, very helpful and very friendly
Liked everything
Thank you for your kind words! We're delighted to hear that you enjoyed our great location and, most importantly, that our team made a positive impression on you. We strive to provide friendly and helpful service to all our guests. We hope to welcome you back soon
Thank you for your kind words! We're delighted to hear that you enjoyed our great location and, most importantly, that our team made a positive impression on you. We strive to provide friendly and helpful service to all our guests. We h… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe location was perfect. Very close to the city center and most of the tourist destinations. The hotel was clean and staff was very friendly. We were travelling with a baby. The staff helped us with get warm water for the formula.
The breakfast should be improved. Options are limited and the coffee is too strong
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in December 2024
Verified reviewReviewed: 13 January 2025 · Stayed in November 2024
Verified reviewReviewed: 13 January 2025 · Stayed in November 2024
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewGood location
Breakfast only until 9am with no tolerance. Towels of the room have not been clean, neither the bed sheets.
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewI liked the breakfast, and the location was perfect
Wash cloth for the shower, shade was hard to operate. Only had one screw holding it to the ceiling
Thank you for your feedback! We're happy to hear you enjoyed the breakfast and found the location perfect for your needs. We also appreciate you bringing the issues with the washcloth and the shade to our attention. We'll make sure to address them to improve the overall experience for future guests. We hope to welcome you back soon!
Thank you for your feedback! We're happy to hear you enjoyed the breakfast and found the location perfect for your needs. We also appreciate you bringing the issues with the washcloth and the shade to our attention. We'll make sure … Show more
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewValue, you receive good quality for a very reasonable price. The staff is amazing and the breakfast very good. Patricia, Luna and Andres always very kind and ready to help.
Best value, location and breakfast is like eating at home.
Thank you so much for your kind words! We’re thrilled to hear that you found great value in your stay and appreciated the quality we strive to offer at a reasonable price. Your compliments about our amazing staff truly mean the world to us. Patricia, Luna, and Andres will be delighted to know their efforts made your stay even more special. We’re also so glad you enjoyed our breakfast—it’s wonderful to hear it felt like eating at home! We’re grateful for your recommendation and look forward to welcoming you back whenever you’re in the area. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even better.
Thank you so much for your kind words! We’re thrilled to hear that you found great value in your stay and appreciated the quality we strive to offer at a reasonable price. Your compliments about our amazing staff truly mean the world to us… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewExcelente atencion , lugar limpio y agradable
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewThe staff was friendly and the breakfast probably the best we've had in Colombia (not much but by far the most generous). Also clean and giving one the sense of being in a modern place
The room was tiny
Thank you for your kind words! We're thrilled to hear you enjoyed the friendly service and our breakfast—it’s wonderful to know it stood out during your time in Colombia. We're also glad you appreciated the cleanliness and modern feel of our space. It was a pleasure having you, and we hope to welcome you back soon!
Thank you for your kind words! We're thrilled to hear you enjoyed the friendly service and our breakfast—it’s wonderful to know it stood out during your time in Colombia. We're also glad you appreciated the cleanliness and modern fe… Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewClean Property. Jaidibi does an amazing job. She truly knows how to treat guest.
There is no ventilation in the bathroom. Showers pressure wasn’t good and one of the handles wasn’t working.
We are very sorry for the inconveniences you encountered during your stay. We appreciate that you brought this to our attention so that we could resolve it. We will work on improving ventilation, checking the shower pressure, and repairing the handles. Your comfort is very important to us, and we hope to have the opportunity to offer you a better experience in the future.
We are very sorry for the inconveniences you encountered during your stay. We appreciate that you brought this to our attention so that we could resolve it. We will work on improving ventilation, checking the shower pressure, and repairing … Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewBreakfast was fresh, balanced & complete. The room was good value for the money. The front desk staff were very helpful with advice and providing taxi's to move around the city.
It was all very attractive and I would stay there again. It is a little out of the way, however that meant peace and quiet in the evening.
Thank you for your lovely review! We're delighted to hear you enjoyed the fresh and balanced breakfast, found the room to be good value, and appreciated the helpfulness of our front desk staff. It's great to know that the peaceful location added to your experience, even if it’s a bit out of the way. We’d be thrilled to welcome you back on your next visit! 😊
Thank you for your lovely review! We're delighted to hear you enjoyed the fresh and balanced breakfast, found the room to be good value, and appreciated the helpfulness of our front desk staff. It's great to know that the peaceful l… Show more