Vulcano Restaurant on the top floor has music way too loud even at breakfast. I have told them in several occasions and they say there is nothing they can do

Great place and location

Stayed in August 2025

Wi fi in the room was not good or impossible to reach

The rooms are nice and clean

Stayed in July 2025

I understand keeping a good scent is important but a times it felt to strong

I liked the high tech in the rooms and the quality and how hospitable the staff is

Stayed in June 2025

The bathroom it is very uncomfortable, especially the water coming out of the shower and a little difficult to turn on the water

New place

Stayed in May 2025

Needed a restaurant on Sunday night

Lovely breakfast and lots of variety

Stayed in April 2025

The restaurant closes at 5:00 PM on Sundays, and no nearby dining options are available.

Stayed in February 2025

Ruido

Buenas habitaciones

Stayed in September 2024

Everything was excellent except for the Wi Fi which was horrible! I had meetings via Zoom and I couldn't even connect with a steady signal much less hold a meeting. The signal kept dropping. There was a lot of perfume in the hotel so if you're sensitive to fragrances this is a tough spot. Colombia is big on perfuming things!

The location was great but difficult to get to when first arriving from the highway. The hotel was beautifully appointed and the room was elegant. BREAKFAST WAS AMAZING!!! The restaurants were wonderful. The staff was excellent and very helpful. This hotel had many good qualities and we were very impressed for the most part. And if you don't have transportation, you can get everything at the hotel and the surrounding places. It's also very close to an elegant mall.

Stayed in November 2024

The room has a little more noise... I think it's the fault of the guests... not the hotel.

Excellent structure with restaurate

Stayed in October 2024

More pressure in the shower

Location, breakfast and the staff

Stayed in September 2024

Perfect location if you have plans in Cajica or Chia. There are also plenty of restaurants and coffee shops in the same area of the hotel. There is a barber shop only business missing is a women hair saloon.

Stayed in July 2024

parking not included

Stayed in July 2024

Some maintenance, missing. Plumbing, furniture.

Location and cleanness

Stayed in June 2024

It doesn’t have an entrance coming from Bogota. One has to go around the town to be able to get in. The little fridge doesn’t work.

Building is very nice

Stayed in May 2024

In our room the fridge didn’t work. Important for us due to medicine needing refrigeration.

The building is new and beautifully decorated and designed. Natural plants covering the walls.

Stayed in May 2024

Rooms were noisy.

Well maintained and comfortable.

Stayed in April 2024

The receptionist did not give us information about the restauarants. She took my ID for the checking but she did not give it back to us for a day becausr they did not were it was and it took a day and a half to get it back. The restaurant closes at 5.pm on sundays and we did not have any idea They do not have a coffee maker in the room. Other than that everything was fine.

The staff is kind and polite. It is a nice hotel to stay at.

Stayed in March 2024

It was difficult to get food at the hotel. We arrived around 8pm. While we settled in and organized it was 10 o'clock and at that time we couldn't get anything to eat, since the room service didn't have any more service. The same thing, the restaurant outside was only open until 9pm, being a Friday weekend, it should be a little later. We had to go to town to get food. Another aspect is parking since they do not have an agreement with the hotel for guests and they have to pay a very high rate. Since we didn't have a car or the facility of a taxi or Uber, we had to take a flota to get to town.

The receptionist Angie was excellent from the welcome, she made us feel very good and welcomed in the hotel.

Stayed in March 2024

See above

Service remains an issue. There is clearly poor management of the staff. Examples: -Not enough towels, soap and shampoo in the room -Cleaning person removed the key we left to keep electricity in the room in order to have the heat on (otherwise it gets too cold). -Heat works poorly. -Restaurant staff has a poor attitude -Lack of several items in the breakfast buffet (things as simple as sliced cheese, sliced ham, cream cheese) -15 minutes to prepare a "hierba buena" On the positive side the facility is excellent.

Stayed in December 2023

Service is not good, in my view due to poor management. As an example, the main restaurant was closed for dinner one of the nights due to a private event. Where do you want people staying there to eat? I was told at the front desk that week end breakfast was until 11 am. The restaurant staff said 10.30 am. When the breakfast is crowded, the reataurant runs out of food. The checkout process is long and cumbersome. The heat in the room never works.

The facility

Stayed in December 2023

Breakfast buffet is extensive & well priced for the value you get. Staff is very accommodating & hospitable.

Stayed in November 2023

Cost

Very comfortable rooms and great breakfast

Stayed in September 2023

We been here before and I thought was better than last time, I asked a room in a high floor and They didn’t attend my suggestion also the breakfast was including in the prize and this time was almost o equal price without the breakfast cost., We arrived at 8-9 pm and They never called before to ask or say something about the reservation, I think the customer service could be better, more warmer.

Breakfast is delicious! It’s a confortable place, We really like the place, good located.

Stayed in September 2023

the pipes in the bathroom smell a bit

nice new hotel,friendly workers ,good breakfast ,restaurants ,shopping centre were very close

Stayed in September 2023