Reviews of Hotel Coco 4 stars
5-44 Calle 70a, Chapinero, 110231 Bogotá, Colombia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location, lovely rooms, great breakfast.
Only one coffee sachet provided for free in room even if staying as a couple. We were then made to purchase minimum of 5 more just to have one more. Cleaners didn’t come in. No free water.
Hello Jack, Thank you very much for taking the time to share your experience. We are delighted to know that you enjoyed our location, the comfort of our rooms, and our breakfast. At the same time, we are sorry to hear that some aspects did not fully meet your expectations. We would like to clarify that, as a courtesy, we provide one drip coffee pack per room, regardless of whether one or two guests are staying. However, both additional coffee and bottled water are always available in the minibar or through our food and beverage service. Regarding housekeeping, our rooms are serviced daily as long as the guest requests it or does not place the “Do Not Disturb” sign. We apologize if this was not clear in your case, and we will reinforce communication to avoid any confusion in the future. We truly appreciate your feedback, as it helps us to continue improving. It would be our pleasure to welcome you back and provide you with an even more satisfying experience. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Jack, Thank you very much for taking the time to share your experience. We are delighted to know that you enjoyed our location, the comfort of our rooms, and our breakfast. At the same time, we are sorry to hear that some aspects d… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located in a very nice and safe area. The staff was extremely friendly and always willing to help with any requests we had. Our room was very clean and comfortable, which we really appreciated.
I think breakfast could be improved. It was included in our booking, but it wasn’t a buffet — just the same menu every day with very limited options. The portions were quite small, and there were additional charges for items like bacon or extra focaccia. I would also suggest that the hotel provide universal adapters for travelers. We asked several times but they didn’t have any available, and the store they recommended sold us broken ones.
Hello Valeria, Thank you very much for sharing your experience with us. We are glad to know that you found our location safe and pleasant, appreciated the cleanliness of your room, and enjoyed the warm service of our team. Regarding breakfast, we would like to clarify that at no point on our pages or booking platforms do we state that it is a buffet. Our service is à la carte, and this is explained both in the information provided and during the check-in process. For this reason, certain additional items come at an extra cost, as they are not included in the standard menu. As for the universal adapters, we are sorry for the inconvenience you experienced at the external store. We always do our best to guide our guests, but purchases made outside the hotel should be checked at the time to ensure they work properly. We truly value your feedback and hope that, despite these details, you enjoyed your stay with us. It would be our pleasure to welcome you back and provide an even more pleasant experience. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Valeria, Thank you very much for sharing your experience with us. We are glad to know that you found our location safe and pleasant, appreciated the cleanliness of your room, and enjoyed the warm service of our team. Regarding brea… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt's a lovely boutique hotel located in a vibrant area. Nearby, one can find anything they need—a pharmacy, grocery shops, cafes, and restaurants. The "T" zone is a 15-20 minute walk away. The staff is welcoming and helpful. Communication is easy and quick via WhatsApp. The hotel also created a webpage with useful recommendations.
I didn’t like the bathroom lighting. The shadows cast downward on my face, making me look tired and gray throughout the entire vacation. However, I've noticed this is a common installation everywhere (the bulbs are above the mirrors). The room was small, so it was a bit stiff for two adults. The breakfast options were limited. We stayed at the hotel for 10 days and eventually ventured out because we grew tired of the hotel's food.
Hello, Thank you very much for sharing your feedback and for highlighting our location, the service of our team, and the facilities that help make our guests’ stay more comfortable. Regarding your observations, we understand your perception about the bathroom lighting; however, this design is standard in most hotels and is part of our current infrastructure, so it is not something we are able to modify. As for the room size, we offer different categories, and for a future stay we would be happy to recommend larger options that may better suit your needs. Concerning breakfast, at the moment we offer an à la carte menu, but we would like to let you know that changes are coming soon to expand and refresh this experience, especially for guests staying with us for longer periods. We would be delighted to welcome you back in the future and offer you an experience even more aligned with your expectations. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello, Thank you very much for sharing your feedback and for highlighting our location, the service of our team, and the facilities that help make our guests’ stay more comfortable. Regarding your observations, we understand your percept… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing breakfast, amazing rooms
Hello Lisa, Thank you so much for your excellent rating and kind words. We are truly delighted to know that you enjoyed the service provided by our team, the comfort of our rooms, the breakfast, and our location, which is recognized as one of the most exclusive areas in Bogotá. It would be our pleasure to welcome you back for another stay. Please remember that our team is available 24/7 to assist you with anything you may need. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Lisa, Thank you so much for your excellent rating and kind words. We are truly delighted to know that you enjoyed the service provided by our team, the comfort of our rooms, the breakfast, and our location, which is recognized as one… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBeautiful, clean and simple decor.
Hello Yalda, Thank you so much for your wonderful feedback. We’re delighted to hear that you found our décor beautiful, clean, and simple. Creating a welcoming and aesthetically pleasing environment for our guests is one of our highest priorities, and it’s incredibly rewarding to know we achieved that during your stay. Your kind words are a great source of motivation for our team to keep delivering the best possible experience. We would be thrilled to welcome you back in the future. Please feel free to reach out if you have any special requests or need assistance with your next booking. We look forward to seeing you again soon! Natalia Contreras Rooms Division Manager Hotel Coco
Hello Yalda, Thank you so much for your wonderful feedback. We’re delighted to hear that you found our décor beautiful, clean, and simple. Creating a welcoming and aesthetically pleasing environment for our guests is one of our highest pri… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewCentral and safe location, cool aesthetics, friendly staff, excellent showerhead, strong wifi.
I just couldn't get over how thin the walls are---external noises permeate everywhere, from the nearby construction to drainage to neighboring room's umm activities. Rooms appear smaller than photos.
Hello, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed our central and safe location, the aesthetic of the hotel, the friendliness of our staff, the excellent shower, and the strong Wi-Fi connection. These are all elements we strive to maintain at a high standard for our guests. We’re truly sorry that the noise levels impacted your comfort. Being located in a vibrant area of the city, occasional external sounds—such as nearby construction—can sometimes filter through, and we understand how this may be disruptive. Your feedback is valuable and helps us explore improvements to enhance the overall guest experience. Regarding the room size, we always provide accurate photos and measurements across our booking platforms. However, we understand that expectations can vary, and we would be happy to offer you a larger room category for your next stay should you prefer a more spacious setting. Thank you once again for your comments and for choosing to stay with us. We’d love the opportunity to welcome you back and provide an even more comfortable experience. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed our central and safe location, the aesthetic of the hotel, the friendliness of our staff, the excellent shower, and the strong Wi-… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNice decoration, nice rooms, good size. Great ambience.
Perhaps the street where is located is sometimes too loud, but that’s not on the hotel.
Hello Roberto, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the beautiful décor, the spacious rooms, and the welcoming atmosphere we work hard to create for all our guests. It’s also great to know that our transportation service met your expectations and added positively to your overall stay. Your feedback is truly appreciated — it helps us continue to grow and provide the best possible experience. While we understand that the location can sometimes be lively, we’re glad it didn’t take away from your enjoyment. We would be thrilled to welcome you back in the future. Your comfort and satisfaction are always our top priorities, and we’ll be here to ensure your next visit is even more memorable. Thank you once again for your kind words. We look forward to seeing you again soon! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Roberto, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the beautiful décor, the spacious rooms, and the welcoming atmosphere we work hard to create for all our guests… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe bellboy was nice and the room was fine.
We paid for an extra night to relax before a long flight and asked for no room cleaning, which reception confirmed. Despite this, housekeeping entered while we were out and cash went missing, including from inside a suitcase. Reception offered no real solution and still charged us for the minibar, even though some of the missing money was set aside for this. Two days later, I received a message from hotel management acknowledging the room should not have been entered, but the issue was downplayed and no resolution was offered. I replied with details, but it has now been over 24 hours with no further response. Very disappointing experience and poor management.
Hello Katie, Thank you for your message and for taking the time to share your feedback. First, please accept my sincere apologies for the delay in responding. I was attending to other pressing matters at the hotel, but I want to assure you that your case has not been overlooked. We are handling it with the attention and seriousness it deserves. We truly regret the impression this situation has left on you, especially during a time when you were hoping to rest and relax. Regarding the issue you reported, please know that we are still reviewing the case internally — including access logs, camera footage, and reports from the staff involved. As part of this process, I am currently requesting management authorization to evaluate the possibility of refunding the minibar charges, should it be approved as a gesture of goodwill. I will follow up with you as soon as I have a final answer. I also want to clarify that, up to now, there is no indication of any inappropriate action by our team. The housekeeper who entered the room is a long-standing member of our staff, known for her honesty, professionalism, and dedication. We truly appreciate your patience while we complete our internal review. I’m very sorry for the discomfort this may have caused, and we value your feedback as an opportunity to improve. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Katie, Thank you for your message and for taking the time to share your feedback. First, please accept my sincere apologies for the delay in responding. I was attending to other pressing matters at the hotel, but I want to assure yo… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood location and the staff was nice
Rooms look larger on the web. No many space to keep my things. Just one elevators in the property and due to the events that where celebrated during our stay it was much of the time busy even with the staffing bringing food to the 6th floor where the events were taking place The hotel needs new towels
Hello Ana, Thank you for taking the time to share your feedback. We’re glad to know you appreciated our location and the friendliness of our staff. Regarding your comments, we’d like to clarify that the hotel has a single elevator, which is part of the building’s original design. During special events, the elevator may be more frequently in use, especially when our team needs to transport food or supplies to upper floors. We appreciate your understanding in these situations. As for the room size, please note that the photos and descriptions on our website accurately reflect the layout and dimensions of our rooms. We’re sorry if your impression differed upon arrival. Concerning the towels, we agree with your observation and are currently in the process of renewing and adding more to improve our guests’ comfort. We sincerely appreciate your suggestions—they help us continue to grow and improve. We hope to have the opportunity to welcome you again and provide a more comfortable experience. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Ana, Thank you for taking the time to share your feedback. We’re glad to know you appreciated our location and the friendliness of our staff. Regarding your comments, we’d like to clarify that the hotel has a single elevator, which … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe hotel, food, and staff were great.
The pool wasn’t warm enough, and the room was cold as well.
Hello Luis, Thank you very much for sharing your experience with us. We’re glad to hear you enjoyed the hotel, the food, and the service provided by our team. It's always rewarding to receive positive feedback that reflects the effort we put into making our guests feel welcome. Regarding the temperature in the room, we’d like to clarify that the air conditioning system does not function as a heater. However, we do have portable heaters available upon request, and we would have gladly provided one if we had known you needed it. As for the pool temperature, we appreciate your feedback and have shared it with the relevant team to evaluate and take it into account. We hope to have the opportunity to welcome you back and offer you an even more comfortable stay in the future. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Luis, Thank you very much for sharing your experience with us. We’re glad to hear you enjoyed the hotel, the food, and the service provided by our team. It's always rewarding to receive positive feedback that reflects the effort we p… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewLove the room, it was incredible, the pool was such a great feature, it was warm and nice.
It was cold inside the room and the bed was not the most comfortable with springs .
Hello Marine, Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that you found your suite incredible and that you enjoyed the warm pool — it's definitely one of our guests’ favorite features. Our team takes great pride in offering friendly and attentive service, and it’s wonderful to know you felt well cared for throughout your stay. We also appreciate your feedback regarding the room temperature and bed comfort. Your insights are extremely valuable and help us continue to improve and refine the experience we offer. Please know that your comments have been shared with the appropriate teams for review. We hope to have the pleasure of welcoming you back in the near future to create even more unforgettable memories. Thank you once again for choosing us — we truly look forward to your next visit! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello Marine, Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that you found your suite incredible and that you enjoyed the warm pool — it's definitely one of our guests’ favorite … Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewSuperfriendly staff, nice modern style, hot and cold shower working well, not noisy
Small room. Scarce breakfast. Not so good value for money
Hello! Thank you so much for taking the time to share your feedback with us. We’re very happy to hear that the friendliness of our team had a positive impact on your stay — creating a welcoming and comfortable environment is one of our top priorities. We’re also glad you enjoyed our modern style and found the hot and cold showers comfortable. At the same time, we truly appreciate your comments regarding the room size and breakfast options. Your feedback is incredibly valuable, and we are currently looking into ways to improve the breakfast experience and provide greater value to our guests. We hope to have the pleasure of welcoming you back in the future. It would be our delight to offer you an even better stay next time. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco
Hello! Thank you so much for taking the time to share your feedback with us. We’re very happy to hear that the friendliness of our team had a positive impact on your stay — creating a welcoming and comfortable environment is one of our top… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewAll the persons who attended
the cofee
Dear Jassir, Thank you so much for the time you took to share your comments regarding your last stay. I´m happy to know you´ve enjoyed our staff´s service. Also, thank you for your comment about the coffee, I look into it so we can improve it and make your experience better. Hope to see you again, GM
Dear Jassir, Thank you so much for the time you took to share your comments regarding your last stay. I´m happy to know you´ve enjoyed our staff´s service. Also, thank you for your comment about the coffee, I look into it so we can improv… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewService was exceptional. Staff were friendly, respectful and cordial.
Too noisy. Difficult to rest. Food was not good at all.
Dear Garrido, Thank you for share your comments with us. I really appreciate your insights. I´m very happy to know you enjoyed our service and found our staff friendly and respectful. Regarding the noise and the food, I´d like to thank you for bringing this to our attention. We´re working on it so we can improve our service and make your experience much better. Hope you give us the chance to improve your experience, GM
Dear Garrido, Thank you for share your comments with us. I really appreciate your insights. I´m very happy to know you enjoyed our service and found our staff friendly and respectful. Regarding the noise and the food, I´d like to thank yo… Show more