Opiniones del Hotel Coco 4 estrellas

Hola Luisa, Gracias por tomarte el tiempo de compartir tus comentarios con nosotros. Me alegra saber que nuestro diseño ha sido de tu agrado y agradezco tus comentarios sobre nuestro servicio, pues esto nos ayuda a mejorar cada vez más en las áreas que tenemos oportunidades de mejora. Te esperamos de regreso en tu próximo viaje.

Hola Luisa, Gracias por tomarte el tiempo de compartir tus comentarios con nosotros. Me alegra saber que nuestro diseño ha sido de tu agrado y agradezco tus comentarios sobre nuestro servicio, pues esto nos ayuda a mejorar cada vez más en… Mostrar más

Hello Alejandra, Thank you so much for sharing your experience with us. We are delighted to know that you enjoyed the location and the comfort of our facilities, as we work hard to provide a welcoming and convenient environment for our guests. We are sorry for any inconvenience you may have experienced during your stay, but we are pleased that our team was able to assist you with the room change. We are always ready to resolve any situation to ensure your experience is as pleasant as possible. We also appreciate your comments regarding the possible construction at the back. Your opinion is very valuable to us, and we will certainly take it into account as we continue improving our services to ensure all our guests enjoy a peaceful and comfortable stay. We truly hope you will give us the opportunity to welcome you again in the future. It would be our pleasure to surprise you with an even better experience. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello Alejandra, Thank you so much for sharing your experience with us. We are delighted to know that you enjoyed the location and the comfort of our facilities, as we work hard to provide a welcoming and convenient environment for our gu… Mostrar más

Hello Carlos, Thank you for sharing your experience with us. We sincerely regret the inconveniences you encountered during your stay. We would like to clarify a few points: our rooms and beds are in good condition, and we do not provide bathrooms in poor condition. The TV is working properly, and regarding breakfast, we are currently undergoing a management change in order to improve it and offer more complete and varied options. We understand that what most affected your rest was the noise from the construction site located behind the hotel. Unfortunately, this is an external situation beyond our control, but we completely understand how uncomfortable it can be. As for the refund, we would like to confirm that it was processed by the hotel since last Monday in August. The time it takes to appear depends on the process between the banks, which is something we unfortunately cannot expedite. However, you can rest assured that the hotel has fulfilled its commitment. We truly appreciate your comments, as they help us to keep improving, and we hope to have the opportunity to welcome you again in the future for a much more positive experience. Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello Carlos, Thank you for sharing your experience with us. We sincerely regret the inconveniences you encountered during your stay. We would like to clarify a few points: our rooms and beds are in good condition, and we do not provide b… Mostrar más

Hello Paloma! We are truly delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated our location, the design of the property, the cleanliness, as well as the service provided by our staff. Each of these aspects is fundamental to us, and your kind recognition motivates us to continue giving our very best to our guests. We hope you were able to relax and enjoy everything we have to offer. It would be a pleasure to welcome you back in the future. Please don’t hesitate to reach out if you need anything. We look forward to seeing you again! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello Paloma! We are truly delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated our location, the design of the property, the cleanliness, as well as the service provided by our staff. Each of t… Mostrar más

Hello Gabriel, We’re truly delighted to hear that your experience with us was so positive. We sincerely appreciate your kind words about our service and the attention provided by our team; we always strive to offer a warm and personalized experience to every guest. It’s a real pleasure to know that the rooms met your expectations and that you felt right at home. For us, every detail matters in making your stay truly memorable. We look forward to the pleasure of welcoming you back in the future. Please don’t hesitate to reach out if there’s anything you need. See you soon! Natalia Contreras Rooms Division Manager Hotel Coco

Hello Gabriel, We’re truly delighted to hear that your experience with us was so positive. We sincerely appreciate your kind words about our service and the attention provided by our team; we always strive to offer a warm and personalized … Mostrar más

¡Hola Edgar! Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste del diseño del hotel, la amplitud de la habitación y que nuestra ducha fue de tu agrado, especialmente considerando tu altura. También valoramos mucho tus comentarios sobre la amabilidad de nuestro equipo, ya que nos esforzamos cada día por brindar un servicio cálido y atento a nuestros huéspedes. Lamentamos sinceramente que tu descanso no haya sido el esperado y que hayas tenido inconvenientes durante tu estadía. Agradecemos tu comprensión, ya que la limpieza del alcantarillado fue una operación necesaria para cumplir con los protocolos de sanidad del hotel. Tu opinión es muy valiosa para nosotros y será tenida en cuenta para seguir mejorando nuestros servicios. Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y ofrecerte una estadía completamente satisfactoria. Cordialmente, Natalia Contreras Jefe de alojamiento Hotel Coco

¡Hola Edgar! Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste del diseño del hotel, la amplitud de la habitación y que nuestra ducha fue de tu agrado, especialmente considerand… Mostrar más

¡Hola Isabel! Lamentamos mucho que tu experiencia no haya sido la que esperabas. Agradecemos sinceramente que te hayas tomado el tiempo para compartir tus comentarios, ya que son fundamentales para mejorar nuestros servicios. Nos preocupa saber que tu estadía no cumplió con tus expectativas, especialmente en aspectos tan importantes como la limpieza y el confort. Estamos comprometidos a ofrecer una experiencia agradable a todos nuestros huéspedes, y tus observaciones nos ayudarán a identificar áreas de mejora. Por favor, ten la certeza de que estamos trabajando para resolver estos inconvenientes y garantizar que futuras visitas sean mucho más satisfactorias. Te invitamos a que, en tu próxima visita, nos des la oportunidad de brindarte el servicio que mereces. Nos encantaría poder recibirte nuevamente y ofrecerte una experiencia completamente diferente. Gracias por tu comprensión y esperamos verte pronto para que puedas disfrutar de una estadía más placentera. Cordialmente, Natalia Contreras Jefe de alojamiento Hotel Coco

¡Hola Isabel! Lamentamos mucho que tu experiencia no haya sido la que esperabas. Agradecemos sinceramente que te hayas tomado el tiempo para compartir tus comentarios, ya que son fundamentales para mejorar nuestros servicios. Nos preocupa s… Mostrar más

Hello Lola! We're absolutely delighted to hear that you enjoyed your stay at our boutique hotel. It's such a pleasure to receive such positive feedback about the cleanliness and the attention to detail we strive to offer every day. We work hard to create a unique experience, and knowing you appreciated our unbeatable location truly means a lot to us. We're also thrilled to hear that you enjoyed our cocktails — they’re one of our passions, and we’re always looking to surprise our guests with creative and refreshing options. Thank you so much for recommending our hotel and for taking the time to share your experience. We truly hope to welcome you back again very soon. Until next time! Natalia Contreras Rooms Division Manager Hotel Coco

Hello Lola! We're absolutely delighted to hear that you enjoyed your stay at our boutique hotel. It's such a pleasure to receive such positive feedback about the cleanliness and the attention to detail we strive to offer every day. We work… Mostrar más

¡Hola María Fernanda! Nos alegra muchísimo saber que tu estadía fue tan placentera y que te sentiste cómoda, especialmente gracias a la atención de nuestro equipo. Recibir comentarios como el tuyo nos llena de alegría y nos motiva a seguir trabajando con dedicación y cariño. También nos encanta saber que disfrutaste de la zona, de tu habitación y de esa hermosa vista al exterior que tanto nos gusta compartir con nuestros huéspedes. Lamentamos que no hayas podido disfrutar completamente del desayuno. Entendemos lo importante que es empezar el día con una buena experiencia, y agradecemos tu comprensión. Sin duda, tomaremos muy en cuenta tu comentario para seguir mejorando. Esperamos tener el gusto de recibirte nuevamente muy pronto. ¡Aquí te estaremos esperando con los brazos abiertos! Cordialmente, Natalia Contreras Jefe de Alojamiento Hotel Coco

¡Hola María Fernanda! Nos alegra muchísimo saber que tu estadía fue tan placentera y que te sentiste cómoda, especialmente gracias a la atención de nuestro equipo. Recibir comentarios como el tuyo nos llena de alegría y nos motiva a seguir… Mostrar más

Hello Engel, We’re very glad to hear that your experience at our hotel was a positive one during your business trip. It’s great to know you appreciated our location and the service provided by our team — we strive every day to offer exceptional hospitality to all our guests. We’re sorry to hear that you experienced difficulties with the electronic invoice. If you’d be so kind as to let us know more details about the issue you encountered with the invoice for your stay, we’ll be happy to review it and make any necessary improvements. Your feedback is truly appreciated, and we’ll continue working to make this process more efficient going forward. We hope to have the opportunity to welcome you back soon and exceed your expectations on your next visit. It will be a pleasure to host you again! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello Engel, We’re very glad to hear that your experience at our hotel was a positive one during your business trip. It’s great to know you appreciated our location and the service provided by our team — we strive every day to offer except… Mostrar más

Hello, We are truly delighted to hear that you enjoyed your stay with us and found our facilities modern and comfortable. It’s wonderful to know you appreciated the peaceful atmosphere and our rooftop, both thoughtfully designed with our guests’ comfort in mind. Thank you for your feedback regarding the room size. We take your comments seriously as we are always striving to enhance and provide an even more satisfying experience. We look forward with great enthusiasm to the opportunity to welcome you back in the future. It will be our pleasure to have you with us again and continue to exceed your expectations! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello, We are truly delighted to hear that you enjoyed your stay with us and found our facilities modern and comfortable. It’s wonderful to know you appreciated the peaceful atmosphere and our rooftop, both thoughtfully designed with our … Mostrar más

Hello Laura, Thank you so much for taking the time to share your experience with us. We’re pleased to hear that you found the exterior of the hotel beautiful — we work hard to maintain a welcoming and pleasant environment for our guests. We’re truly sorry to learn about the issues you encountered with the air conditioning, pipe noise, and the room fragrance. Your feedback is very valuable, and we’ve already shared your comments with our maintenance team to ensure these matters are addressed promptly. Your satisfaction is very important to us, and we sincerely hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Sending you our warmest regards, and we look forward to seeing you again soon. Sincerely, Natalia Contreras Head of Accommodation Hotel Coco

Hello Laura, Thank you so much for taking the time to share your experience with us. We’re pleased to hear that you found the exterior of the hotel beautiful — we work hard to maintain a welcoming and pleasant environment for our guests. … Mostrar más

Hello Paula, We’re truly delighted to know that you enjoyed your stay with us. It’s a genuine pleasure for our team to provide warm service and ensure our rooms are clean and comfortable for our guests. Thank you sincerely for your recommendation and your kind words — they mean a lot to us. We look forward to welcoming you back very soon and continuing to create memorable experiences for you. Best regards, Natalia Contreras Head of accommodation Hotel Coco

Hello Paula, We’re truly delighted to know that you enjoyed your stay with us. It’s a genuine pleasure for our team to provide warm service and ensure our rooms are clean and comfortable for our guests. Thank you sincerely for your recom… Mostrar más

Hello David! Thank you for your feedback regarding your stay at our hotel. We are glad to hear that you found the place beautiful. We are truly sorry to hear that you experienced noise and that the breakfast did not meet your expectations. We want you to know that we are currently working with our team on a noise cancellation proposal and also on improving the breakfast options. We take your comments into consideration to enhance these areas and provide a more pleasant experience for our guests. We hope you will give us another opportunity in the future to show you our commitment to offering a great stay. We look forward to seeing you again soon at Hotel Coco! Best regards, Natalia Contreras Reservations Coordinator

Hello David! Thank you for your feedback regarding your stay at our hotel. We are glad to hear that you found the place beautiful. We are truly sorry to hear that you experienced noise and that the breakfast did not meet your expectations.… Mostrar más