Comentários de Hotel Coco 4 estrelas

Hello Manuella! What a joy to hear that your stay with us was perfect. Thank you so much for taking the time to share your experience. We’re thrilled to know that you loved the shower and that the bed was super comfortable for you and your partner. Our main goal is to create special moments for our guests, and knowing that we succeeded truly means the world to us. We're especially happy to hear that Juan made a positive impact during your visit. He is truly a valuable member of our team and always strives to provide the best service possible. It’s wonderful to know that you felt so well taken care of — that means a lot to all of us. We sincerely look forward to welcoming you back to Hotel Coco and making your next stay even more memorable. See you soon! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello Manuella! What a joy to hear that your stay with us was perfect. Thank you so much for taking the time to share your experience. We’re thrilled to know that you loved the shower and that the bed was super comfortable for you and your… Mostrar mais

Hello Diogo, Thank you very much for sharing your experience with us! We’re happy to hear that you found the room pleasant. At Hotel Coco, we strive daily to provide a comfortable and welcoming environment for all our guests. We’re sorry to hear that the pillows and breakfast variety did not fully meet your expectations. Please note that we offer a pillow menu accessible via the QR code located in the rooms, which you can consult at any time. We also explain these additional services during the check-in process. We truly value your feedback and will take your observations into account as we continue to improve. Our goal is always to deliver an exceptional experience, paying attention to every detail. It will be a pleasure to welcome you again on your next visit. If there is anything specific you would like during your stay, please don’t hesitate to let us know. We’re here to make your experience the best it can be. We hope to see you again soon! Best regards, Natalia Contreras Rooms Division Manager Hotel Coco

Hello Diogo, Thank you very much for sharing your experience with us! We’re happy to hear that you found the room pleasant. At Hotel Coco, we strive daily to provide a comfortable and welcoming environment for all our guests. We’re sorry … Mostrar mais

Hello Flavia, Thank you so much for your kind message. We’re truly happy to hear that you found the room cozy and enjoyed the service from our team — that’s exactly what we strive for. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon at Hotel Coco! Best regards, Natalia Contreras Head of Accommodation Hotel Coco

Hello Flavia, Thank you so much for your kind message. We’re truly happy to hear that you found the room cozy and enjoyed the service from our team — that’s exactly what we strive for. If there’s anything we can do to make your next sta… Mostrar mais

Hello Ediara! Thank you so much for your kind comments and for taking the time to share your experience! We are very happy to hear that you enjoyed the location, service and breakfast at our hotel. It is our pleasure to know that the breakfast location contributed to making your stay more enjoyable. We are sorry to hear that your experience with the bathroom and the noise from the first floor was not completely satisfactory. We appreciate your feedback about the bathroom walls and understand that it may be an aspect to consider for future improvements. Regarding the noise, it is unfortunate that it affected your rest. We will do our best to find solutions to minimize this inconvenience, especially for those guests staying in the rooms closest to the street. Thank you again for your comments. We greatly value your remarks and hope to have the opportunity to welcome you back in the future to offer you an even better experience. Best regards, Natalia Contreras Reservations Coordinator Hotel Coco

Hello Ediara! Thank you so much for your kind comments and for taking the time to share your experience! We are very happy to hear that you enjoyed the location, service and breakfast at our hotel. It is our pleasure to know that the break… Mostrar mais

¡Hello Marta! Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed our breakfast and found our staff friendly and flexible. We sincerely regret any inconvenience you experienced regarding the noise level in your room. We take the comfort of our guests very seriously and will work to address this issue. We look forward to the opportunity to welcome you back in the future to provide you with a quieter and more pleasant stay. Best regards, Natalia Contreras Reservations Coordinator Hotel Coco

¡Hello Marta! Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed our breakfast and found our staff friendly and flexible. We sincerely regret any inconvenience you experienced regarding the noise … Mostrar mais

¡Hello Tatiana! We are glad to hear that you rated our service positively, although we regret the inconveniences you experienced during your stay. Let me address each point you mentioned: Service: We are pleased to know that our team was able to provide you with quality service during your stay. Our guests' satisfaction is our number one priority. Hotel Works: We sincerely regret any inconvenience caused by the ongoing works during your visit. We are making improvements to ensure that our guests enjoy renovated and updated facilities in the future. Breakfast: We understand your concern regarding breakfast and regret any confusion that has arisen. We will be reviewing our procedures to ensure that the breakfast experience is clearer and more enjoyable for all of our guests. Desk in the room: Please note that you booked a superior double room, without a desk, when we do complimentary up grades we let guests know, I recommend you book the Deluxe room with a desk next time. We greatly appreciate your detailed comments, as they help us identify areas for improvement. We appreciate your patience and understanding during this transition period. We look forward to the opportunity to welcome you back and demonstrate the positive changes we are implementing. Best regards, Natalia Contreras Reservations coordinator Hotel Coco

¡Hello Tatiana! We are glad to hear that you rated our service positively, although we regret the inconveniences you experienced during your stay. Let me address each point you mentioned: Service: We are pleased to know that our team was … Mostrar mais

¡Hello Rodolfo! Thank you for taking the time to leave us an amazing review! We are thrilled to know that you had a satisfactory stay with us and that we were able to meet all your expectations. We are honored to receive your compliments on our service, accommodations, location, and breakfast. We always strive to provide an exceptional experience for all our guests, and it is very gratifying to know that we achieved that with you. We would love to welcome you back to our establishment in the future. Please feel free to contact us if you need any assistance or if you plan to return to the area. It would be our pleasure to have you back! Best regards, Natalia Contreras Reservations Coordinator Hotel Coco

¡Hello Rodolfo! Thank you for taking the time to leave us an amazing review! We are thrilled to know that you had a satisfactory stay with us and that we were able to meet all your expectations. We are honored to receive your compliments … Mostrar mais

Hello Nathalia! It was a real pleasure to have you stay with us and we hope you had a memorable experience. We strive to provide exceptional service and create a welcoming environment for all our guests, every detail has been meticulously designed to captivate your senses and offer you a truly sophisticated experience at Coco; knowing that you enjoyed your time with us is the greatest reward for our team. I will pass on your compliments to our team, who work hard to ensure that every guest feels welcome and cared for at all times. Thank you once again for choosing our hotel and continuing to be your preferred choice for accommodations! Best regards, Natalia Contreras Reservations Coordinator Hotel Coco

Hello Nathalia! It was a real pleasure to have you stay with us and we hope you had a memorable experience. We strive to provide exceptional service and create a welcoming environment for all our guests, every detail has been meticulously d… Mostrar mais

Hello Alysse! The entire team greatly values comments for improvement and we are grateful that you have taken the time to leave us your rating and recommendation. We are glad to know that you enjoyed your stay and that our staff was able to help make it special and we are delighted that you enjoyed the location of the hotel and our dining area. Thank you very much for leaving us your rating and opinion regarding your experience at Hotel Coco. Regarding your concern, our breakfast includes an option of eggs to your liking, our selection of totally healthy cereals, a variety of fruits, Greek yogurt, bakery baskets, as well as green juices with orange juice and unlimited hot drinks; which is closely linked to the concept of the hotel, since our main objective is to offer nutritious food. We ensure that all products are of high quality and come from sustainable and ethical sources. We hope to have the opportunity to offer you a better stay in the future! Best regards, Natalia Contreras Reservations coordinator Hotel Coco

Hello Alysse! The entire team greatly values comments for improvement and we are grateful that you have taken the time to leave us your rating and recommendation. We are glad to know that you enjoyed your stay and that our staff was able … Mostrar mais

Hello Tatiana! Thank you for your kind words! We are glad to hear that you enjoyed your stay and that our staff was able to contribute to make it special. We are delighted that you enjoyed the service provided by our staff, the location of the hotel, our gastronomic area and our Rooftop overlooking the city. On a future occasion we may choose to provide you with two keys to make your stay a perfect experience, our team will be informed so that when you return we can resolve this issue. Your kind comments about our staff are greatly appreciated and I will be happy to share them with them. We hope to have the opportunity to welcome you back again soon! Best regards, Natalia Contreras Reservations Coordinator Hotel Coco

Hello Tatiana! Thank you for your kind words! We are glad to hear that you enjoyed your stay and that our staff was able to contribute to make it special. We are delighted that you enjoyed the service provided by our staff, the location of … Mostrar mais

Hello Denise, We are happy that you have stayed with us, we appreciate the time you took to leave us your feedback, this motivates us to continue working to provide unique and unforgettable experiences, we are glad you enjoyed the decor, the location and our breakfast. We hope you come back soon! Best Regards Carolina Reyes Reservation coordinator

Hello Denise, We are happy that you have stayed with us, we appreciate the time you took to leave us your feedback, this motivates us to continue working to provide unique and unforgettable experiences, we are glad you enjoyed the decor, t… Mostrar mais

Hello Carla, For us it is very important to know your opinion about your experience during your stay at Coco Hotel, we appreciate the time you have taken to let us know your opinion through this comment. It is very motivating and satisfying for us to know that your experience was positive and you were able to enjoy all the spaces of the hotel and the service of our staff, because we work every day as a team to generate this type of experience in all our guests, we hope to have you back in a new opportunity. Best regards. Cesar Londoño Room Division manager

Hello Carla, For us it is very important to know your opinion about your experience during your stay at Coco Hotel, we appreciate the time you have taken to let us know your opinion through this comment. It is very motivating and satisfyi… Mostrar mais

Dear Milton Thank you for taking the time to leave us a comment about your stay at Coco, we are glad that you enjoyed our spaces and breakfast and that our staff did their best to make you feel more comfortable. We will take into account your feedback about the conditioner to establish action plans that will help us to fix the possible faults found so we can continue to provide unique experiences to our guests. We regret that during your visit, our restaurant is not in operation due to the conceptualization work we are carrying out, however, we hope you will return on a future occasion and enjoy the full service. Have a great day. Regards, Carolina Reyes Reservations coordinator

Dear Milton Thank you for taking the time to leave us a comment about your stay at Coco, we are glad that you enjoyed our spaces and breakfast and that our staff did their best to make you feel more comfortable. We will take into account… Mostrar mais

Hello Tamires! We are happy that you stayed with us, and we are thrilled that you enjoyed the spaces provided for our guests and the service provided by all our staff, this shows us that we are fulfilling our main goal which will always be the total satisfaction of our guests. We hope you come back next time! Best regards, Carolina Reyes Reservations Coordinator

Hello Tamires! We are happy that you stayed with us, and we are thrilled that you enjoyed the spaces provided for our guests and the service provided by all our staff, this shows us that we are fulfilling our main goal which will always be… Mostrar mais

Hello Ana! Thank you for taking the time to let us know about your experience at Coco, we love to know that you enjoyed your stay and that the details that make up the hotel, from its spaces to the service was to your liking. We hope to see you again! Best regards, Carolina Reyes Reservations Coordinator

Hello Ana! Thank you for taking the time to let us know about your experience at Coco, we love to know that you enjoyed your stay and that the details that make up the hotel, from its spaces to the service was to your liking. We hope to s… Mostrar mais

Hello Andre! Thank you for taking the time to leave us your feedback about your stay at Coco, we are glad you enjoyed the design of each of our spaces, the breakfast, and our environment. It is gratifying to know that our staff did their best to make you feel even more comfortable. We appreciate that you let us know the possible faults found; because based on this we will create work plans that will help us to solve them and thus continue to provide unique and satisfying experiences. Have a great day! Regards, Carolina Reyes Reservations coordinator.

Hello Andre! Thank you for taking the time to leave us your feedback about your stay at Coco, we are glad you enjoyed the design of each of our spaces, the breakfast, and our environment. It is gratifying to know that our staff did their b… Mostrar mais

Hello Leonor! We are happy that you stayed with us, we are very excited to see comments like yours where you let us know that you enjoyed our spaces, our surroundings. Let us know when you return to Bogota, so we can welcome you back to Coco. Regards, Carolina Reyes Reservations coordinator

Hello Leonor! We are happy that you stayed with us, we are very excited to see comments like yours where you let us know that you enjoyed our spaces, our surroundings. Let us know when you return to Bogota, so we can welcome you back to C… Mostrar mais