The bathroom is quite dated but it was ok for the price. Breakfast got a bit boring after 4 days.

Loved the swimming pool and gardens. Staff very friendly and helpful. Food was very nice too.

Stayed in August 2025

The rooms could be upgraded and the mattresses a bit better but the room was very clean.

The staff and attention they gave was excellent. You are made to feel like part of the family. The pool area was great. Food was very good and breakfast wonderful.

Stayed in July 2025

Very limited food choice and very slow service. It would take at least one hour to get food or anything done.

Very friendly staff. Attentiveness to one’s needs, although a little slow.

Stayed in July 2025

Over priced. Food was average.

Pretty upon first arrival but very basic.

Stayed in June 2025

Could do with a bit of updating of the pool and game area.

Island is beautiful and staff very attentive. Good facilities and very clean.

Stayed in June 2025

The omelette station at breakfast was delicious and overall, the staff went above and beyond to take care of us.

Stayed in June 2025

All good

Wonderful friendly & helpful staff & perfect location

Stayed in February 2025

The power was off for almost a day and therefore we had no possibility to charge phones, to use AC or ventilators. The water pressure in the shower was quite low and this was annoying when you need to wash your hair. Also, the bathroom lighting was poor. The resort has no sand beach.

The hotel is on Grande Isla surrounded by forest. I have mostly enjoyed the the garden which was beautiful and well maintained by the staff. The rooms were spacious and could accommodate more than 2 persons having 2 double beds.

Stayed in February 2025

Wifi is terrible especially in rooms.

Friendly staff, very relaxing and nice rooms.

Stayed in January 2025

Leaving the property to explore the island was only through a gate. It was supposed to be locked at night but was locked early and no one answered the phone #, we waited for half an hour by the gate waiting to be let in.

Breakfast was good if you were early. Everything was clean.

Stayed in January 2025

Food could be served a little quicker and the price is a little high for the room we got. It's nice, basic and nothing dramatically wrong with it, but for this very expensive price we expected a little more.

We stayed one night in between our dive days and the dive shop is directly in the hotel area, which is great! It's the only opportunity to also see the bioluminescence if you do the 5 dives - 1 night package and we could swim with the bioluminescent plancton for free next to the hotel after our night dive and even use the dive masks to really see it well - definitely recommend that, in total it was absolutely worth spending the money to stay here!

Stayed in December 2024

How water in the bathroom would be nice. Also, the drinks were somewhat overpriced, IMO

I stayed in similar places throughout the world, and this place is on the island and offers what one would expect in these circumstances. Breakfast was decent

Stayed in December 2024

The fact that it is enclosed and you have to call a number so that they let you in or out after 3 pm. Also when we arrived they did not have a lot of the things on the menu.

Good location, comfortable.

Stayed in December 2024

I would stay here again however simple improvements like covering the breakfast food so flies and birds could not take it would make the experience so much better. Food and drink is expensive but it is very nice.

I was hesitant to stay here after reading some of the reviews but I am so glad we did. The staff were so lovely and friendly, the welcome drink was very appreciated and we had a lovely airconed room. We rented some snorkels and enjoyed swimming in the water. This place is ideal to relax in.

Stayed in July 2024

the cost of the meal, we consider A little higher.

Natural pool, the view, people of the staff

Stayed in July 2024

It would be nice if they had a jug of water in the lobby that we could refill water bottles. This would reduce waste and make the hotel more eco friendly. We did appreciate that water was sold in glass bottles vs plastic and was only about 5,000cop. The pool does need some tile repair but we did see them making improvements to the kiddie pool. I imagine it isn’t an easy process on an island. The old slide is gone as well. The water was clean but it did stain our light colored suites for some reason. No problem with dark suites. Very strange. The music isn’t bad for the first day, but 5 days of the same two playlist gets old. It would be nice to have a variety. We didn’t feel like we were locked in as others said. Most don’t decide to leave it seemed like. Although the door is supposed to get locked at 6. One day we left and were back at 5:50 and it was locked. Another day it was locked at 5. You can scoot around on the beach to get in so not a big deal, but be consistent. Just like some nights the music was turned off at 10 and some at 9pm. Having it turned off at dinner time may be more appropriate. Lastly, after traveling the country for 3 weeks, we’re surprised about how expensive drinks were. We knew they would be inflated but we were paying 20,000 for Club Colombia. We probably would have spent more money there if there were cheaper drink options. They do take credit card though. Overall we would recommend this resort even with this feedback.

We were a little hesitant to stay here after reading past negative reviews. We were very pleased to see that it seems management has listened and made improvements to the resort. We booked transfer through them. There are faster and cheaper boats, but it made our trip easier. Some complained about being dropped off early and picked up late on departure. We loved the fact we were able to maximize our stay with no additional cost. We swam for a few hour before checking in and checking out. It felt like we got two extra days out of our stay. We arrived with a complimentary welcome drink and quickly were ushered away from the day trippers so we could get checked in. The staff was attentive to us and we never felt ignored. The grounds are well maintained and are a nice surrounding. The superior double was perfect for our 6yr old and us and was comfortable and clean. Many food options as well. Although people who complained about staff not speaking English is insane since you are traveling in a Spanish speaking country, there were English speaking staff and it was never an issue to communicate with our broken Spanish. The property is old and we can only assume how much it takes to maintain the grounds on the island. There are repairs needs but it didn’t feel run down. The cost for what we got was fantastic and it didn’t break the bank like other resorts would have on the island.

Stayed in June 2024

No hot water for showers :(

Really enjoyed our stay here. Comfortable, though basic, room. Bar and restaurant were great, and very reasonably priced given the remote location. Pool area was lovely. We went diving with the on site dive company who were amazing. Transfers from the mainland were comfortable.

Stayed in June 2024

Facility, location, food and staff.

Stayed in July 2024

Scenery and welcoming staff

Stayed in June 2024

Rooms were not the cleanest or best equipped, but I can imagine it is very hard to have everything in such a remote island. Although street vendors are not allowed, the natives offering the tourism activities also chase you to sell jewelry which is also a bit annoying.

Facilities were great, the staff was very kind, the resort is very well equipped for a comfortable and nice holiday, the views and location are amazing. Food was very nice and they offered free kayak and bioluminescent plankton which are both unforgettable experiences

Stayed in May 2024

Water was expensive. Bring a few liters of your own.

Beautiful location, so relaxing to have the ocean breeze sway you in a hammock. I scuba dive and the onsite dive shop was a dream.

Stayed in May 2024

We had a truly superb family holiday. The staff were excellent and very patient with our poor Spanish. There was in fact always someone who spoke English and they couldn’t do enough for us. Highlights included kayaking in the fascinating enchanted lagoon and great snorkelling in front of the hotel. The food was excellent too.

Stayed in April 2024

While friendly, staff was slow in responding to requests. Way overpriced !!

Attractive layout, nice large swimming pool, comfy beds, good buffet breakfast.

Stayed in April 2024

Only sheets on the beds. No blankets. Pool looked very cloudy.

Great location. Nice staff. OK breakfast. Large room.

Stayed in February 2024