I booked this hotel as a gift for someone else, and one of the main reasons I chose it was because Booking.com stated that the credit card used at the time of reservation would be charged. Unfortunately, that was not the case. The hotel did not charge my card and instead asked the guest I booked for to pay on arrival. This completely defeats the purpose of booking for someone else, and it caused unnecessary confusion and inconvenience. If the hotel does not take payment at the time of booking, it should clearly state on Booking.com that no prepayment is required and that payment will be collected at the property. Transparency is important, and misleading information about payment creates a frustrating experience for customers. I strongly recommend the hotel update its policies on Booking.com to reflect the reality of how payments are handled. Guests should not be misled into thinking their reservation has been prepaid when that’s not the case.

Cleanliness, customer service and location

Stayed in August 2025

Could not get on with TV

Excellent location Very good breakfast Friendly and helpful staff Comfortable room

Stayed in August 2025

It would be nice to have some bottled water in the room, but we were able to fill bottles in the 2nd lobby.

Great place to stay with my family. The kids loved the pool, which was nice and warm. The breakfast was fantastic. The area is very safe and quiet at night. The room was clean and comfortable. The staff were friendly and helpful.

Stayed in August 2025

no minibar, not even empty fridge ? ordered some drinks first night, took them to room. second night shortly before midnight i get woken up by persistent banging on door, waiter is there with same drink order from night before, but i hadn't ordered ?

friendly staff, decent sized room, everything was nice and clean. roomservice food was pretty good !

Stayed in August 2025

lack of even a small refrigerator in my room was an unpleasant surprise-it ,likely,happened the first time quality of everyday,inclusive breakfasts deteriorated(especially coffee)

friendly reception staff and especially Don Selvino-a concierge comfortable bed clean room less street noise than during previous visits

Stayed in August 2025

Everything is okay.

Stayed in August 2025

The pool

Ok

Stayed in May 2025

The walls in the bathroom… With this level of the hotel for sure you have sources to pay the wall correctly. Never will understand shower without the door. All the water on the floor.

It was fine, clean. Kind workers.

Stayed in June 2025

Hot tub was not ready to enjoy on Sunday morning

Breakfast buffet and pool

Stayed in April 2025

Clean

Stayed in April 2025

Another fantastic experience! The property is extremely secure, the staff went above and beyond, and the overall value is exceptional. Everything was comfortable, welcoming, and well taken care of. I’m already looking forward to staying here again next time!

Stayed in April 2025

I had a truly wonderful stay! The hotel is super safe, the service was amazing, and the price-quality ratio couldn't have been better. I highly recommend this place to anyone looking for a great experience. I will definitely come back when I return!

Stayed in April 2025

Comfortable bed. Good size room. Breakfast. Staff.

Stayed in March 2025

Hello, I really like this hotel, the staff is very friendly and very handy, the food is excellent.

Stayed in March 2025

minor issue but "the old fashion way " of serving the coffee by the waiting staff was better-simply, the coffee was hotter.

sumptuous breakfast ; friendly staff;cleanliness ;

Stayed in February 2025

I liked everything

Break Fast - Was Delicious, and Service was top! Room - Well Cleaned, Customer Service Top, Bed super comfy, Not Noisy, Room Service was Fast. Warm and Cold Water Available. Location was top, Stores, Clinics near by, Neighborhood is quite, easy and safe to walk Parking lot easy to find with GPS, and at the door Juan Salcedo Directs you Easily to the perfect parking space, and to the Lobby. He is very kind and has the patience to explain your doubts. Due time, I could not enjoy the amenities of the hotel like the pool, sauna, jacuzzi, steam room, spa, and the other restaurants, just the one for break fast but will be back :)

Stayed in March 2025

The restaurant area was cold . The food was not good. I booked this hotel for the facilities to then find out that they are closed on a Monday. This hotel is situated in a not very pleasant area.

Comfortable bed, quiet room. English is spoken at the reception.

Stayed in March 2025

The hotel itself is good, but the staff is far from 5-star service. The men who welcomed us at the entrance were unprofessional—our taxi never arrived at the airport, they didn’t provide adapters, and they acted as if they didn’t understand English. The next day, a young man and woman at the reception were much more helpful and professional. The best staff member was the bartender—friendly, communicative, and always willing to help. However, the rooms could be cleaner, the spa area is messy, and booking a massage is nearly impossible. Overall, the only real advantage is the location—everything else needs urgent improvement.

Stayed in March 2025

For friendly staff and super helpful.

Stayed in February 2025

The location wasn't the best but not the fault of the hotel. The phone in the room didn't work and I had to call maintenance to get the TV to work. Otherwise perfect!!

The rooftop pool was perfect for kids especially! Comfy beds, really nice and accommodating staff, delicious food! We arrived a tad before check in and the lovely front desk lady let us up to the room early. It was a wonderful stay!

Stayed in February 2025

No hand towels or face towels

Breakfast

Stayed in January 2025

Safe, good location, the beds were so comfortable and the staff were very helpful!

Stayed in December 2024

Room was cold Shower - not enclosed - total bathroom became very wet

I asked for a larger bed. They changed my room :-) Breakfast was Good Pool was excellent

Stayed in December 2024

Front desk staff/ hotel policy was unaccommodating and make it seem that Cosmo is not supporting customers, but taking advantage of every opportunity to charge extra fees. We had a large group. My family had to check out to another hotel for two days and then return in the morning for another night. When we returned around 1pm, we asked to check in early if a room was ready, they said that the room was ready, but the early check in would have an associated charge for the early check in. If the room is available that is intended for us, there should not be a charge for a 2 hour earlier check in, so we left our two luggage pieces in another family member room. It is taking advantage of opportunities like this that will ensure that when we return to Bogota, that we will not stay at this location.

Staff was attentive to our requests and provided our desires, although not with a smile. Staff members seemed unhappy to be doing their work. nevertheless, we received the items that we requested and our needs were met.

Stayed in December 2024