Reviews of Hotel Cuellars 4 stars
Carrera 23 No.15-50, 520001 Pasto, Colombia

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Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe breakfast was delicious with fresh fruit. The service was excellent.
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewIt was a super fantastic Hotel comparing to Pasto Standard!!!! Great spacious rooms, super clean, great room equipment, clean bathroom, great staff and excellent location! Breakfast is Colombian standard- but it’s super nice and in my opinion enough for everyone! Restaurant quality is very high. They use filtered water so no food poisoning and your foreign stomach can relax 🥰
Nothing
Reviewed: 11 January 2024 · Stayed in January 2024
Verified reviewReviewed: 29 September 2023 · Stayed in September 2023
Verified reviewReviewed: 10 September 2023 · Stayed in August 2023
Verified reviewGood location
Breakfast
Reviewed: 6 May 2023 · Stayed in April 2023
Verified reviewLa atencion
N/A
Reviewed: 16 April 2023 · Stayed in April 2023
Verified reviewThe location. The hotel is very comfortable
-
Reviewed: 30 March 2023 · Stayed in March 2023
Verified reviewReviewed: 6 March 2023 · Stayed in March 2023
Verified reviewReviewed: 25 February 2023 · Stayed in February 2023
Verified reviewEverything was ok. Service excellent.
Noisy at the room
Reviewed: 4 February 2023 · Stayed in January 2023
Verified reviewReviewed: 3 February 2023 · Stayed in February 2023
Verified reviewVery attentive and helpful staff, who did their best to deal with my schoolboy Spanish, clean, comfortable. Very central.
It's a large conference style hotel so not to everyone's liking. A bit soulless. It's right central so easy walking distance to the square and the churches but isn't in the restaurant area so expect to walk a little further to find somewhere to eat. A bit expensive compared to other hotels in town.
Reviewed: 17 January 2023 · Stayed in January 2023
Verified reviewThe staff is very professional. Great customer service. Rooms are clean, huge and very comfortable. The waiters are great too! Food is delicious. 100% recommended.
Everything was awesome!
Reviewed: 9 January 2023 · Stayed in January 2023
Verified reviewSuper hotel. The staff are so professional and competent. The room was well equiped, the shower very hot, the bed comfortable, everything was in perfect working order. Cable TV in English and Spanish. Delicious breakfast. I completely enjoyed my stay here, this hotel is one of the best in Colombia.
Reviewed: 16 December 2022 · Stayed in November 2022
Verified reviewClean and comfortable
Reviewed: 7 December 2022 · Stayed in December 2022
Verified reviewExceptional 4 star hotel. A great value. Guest rooms are comfortable, large and well equipped.
Somewhat confusing hallways on the guest floors.
Reviewed: 3 December 2022 · Stayed in November 2022
Verified reviewstaff
Reviewed: 22 November 2022 · Stayed in November 2022
Verified reviewFriendly, welcoming, and helpful staff. Clean and cozy rooms. Excellent restaurant.
Reviewed: 7 November 2022 · Stayed in November 2022
Verified reviewReviewed: 5 November 2022 · Stayed in November 2022
Verified reviewComfy beds and nice spacious rooms. Good for a one night stop over. Food was fine
No hot water and staff tried to charge us extra money at the start unnecessarily.
Reviewed: 18 October 2022 · Stayed in October 2022
Verified reviewReviewed: 4 October 2022 · Stayed in September 2022
Verified reviewThe staff was very accommodating to help us complete all of our meetings at the hotel.
No heat, and some of the facilities advertised was not available or open.
Reviewed: 21 September 2022 · Stayed in August 2022
Verified revieweverything
Reviewed: 12 September 2022 · Stayed in August 2022
Verified review