Reviews of Hotel Dann Carlton Medellín 5 stars
Cra 43A No. 7-50, El Poblado, 050001 Medellín, Colombia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWe booked specifically for a sofa bed, as my husband works remotely and the sofa bed allows for a bed for my daughter and extra room during the day when all three of us are in the room. The sofa bed was not functional. Their solution was to bring in a full size mattress each evening and remove it during housekeeping. The front desk refused to acknowledge how misleading their booking process was. I had even emailed before I booked to ensure there was a sofa bed in the room. They moved us three time trying to find a "working" sofa bed. They didn't exist. Then refused to upgrade us to a room with adequate room. Terrible customer service. And terribly misleading information intended to lure guests.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewbig room, new facilities
breakfast was cheapo
Dear Mr. Raul, thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the spacious room and our new facilities. Your feedback is invaluable to us, and we are committed to continually enhancing our services to ensure a memorable stay for our guests. We sincerely hope to welcome you back in the future, where we will strive to provide you with an even better experience. Thank you once again for your kind words.
Dear Mr. Raul, thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the spacious room and our new facilities. Your feedback is invaluable to us, and we are committed to continually enha… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI have stayed with you before and I love that you're located near shops, restaurants, some excursions.
I had such a good time there that I really gotta think about that one.
Dear Jeanine, thank you for taking the time to share your experience with us. We are delighted to hear that you appreciate our convenient location near shops, restaurants, and excursions. It is always a pleasure to welcome back our valued guests. We understand that you had a wonderful time, and we hope to provide an even more memorable experience during your next visit. Your feedback is invaluable to us, and we are committed to continuously improving our services. We look forward to welcoming you again soon.
Dear Jeanine, thank you for taking the time to share your experience with us. We are delighted to hear that you appreciate our convenient location near shops, restaurants, and excursions. It is always a pleasure to welcome back our valued g… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
Breakfast. Unnceivable to have bad coffee and bad fruit juices in Colombia
Dear Mr. Luca, thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the location of our establishment. Your feedback regarding the breakfast has been noted, and we will certainly take it into consideration as we strive to enhance our offerings. We are committed to providing our guests with the best possible experience, and your insights are invaluable in helping us achieve that. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
Dear Mr. Luca, thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the location of our establishment. Your feedback regarding the breakfast has been noted, and we will certainly take i… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery good location, swimming pool area is nice, rooms are comfortable
Service is a bit slow
Dear Mara, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our prime location, the pleasant swimming pool area, and the comfort of our rooms. Your feedback is invaluable, and we are committed to enhancing our services to ensure an even better experience for our guests in the future. We hope to have the pleasure of welcoming you back soon, and we look forward to exceeding your expectations on your next visit.
Dear Mara, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our prime location, the pleasant swimming pool area, and the comfort of our rooms. Your feedback is invaluable, and we are … Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewThe breakfast offered a great assortment, with excellent service and friendliness from all the staff working there.
There isn’t much more to mention – everything was simply very good and enjoyable.
Dear Mr. David, thank you very much for taking the time to share your experience. We are delighted to hear that you and your family enjoyed your stay, particularly the breakfast assortment and the friendly service provided by our staff. It is always our goal to create a welcoming atmosphere for our guests, and we are pleased to know that we succeeded during your visit. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
Dear Mr. David, thank you very much for taking the time to share your experience. We are delighted to hear that you and your family enjoyed your stay, particularly the breakfast assortment and the friendly service provided by our staff. It … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe bed was great! Food was great! staff was very nice! good pool! very good location
Toilet seat was in a bad shape.
Dear Mr. Rodrigo, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of our beds, the quality of our food, and the friendliness of our staff. It is also wonderful to know that you appreciated our pool and prime location. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance our services. We look forward to welcoming you back in the future for an even better stay.
Dear Mr. Rodrigo, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of our beds, the quality of our food, and the friendliness of our staff. It is also wonderful to know that you a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe location is AMAZING! It’s truly in the perfect spot! It’s near all the areas you went to explore. The hotel was so clean and nice. The rooms are HUGE! Comfortable beds. The pool Area was nothing fancy fancy but perfect if you want to swim. The gym was really nice, hard to find in Colombia!l (ha!) great spot overall.
Nothing :)
Dear Kate, thank you very much for taking the time to share your experience. We are delighted to hear that you found our location perfect for exploring Medellin and that you appreciated the cleanliness and spaciousness of our rooms. It is wonderful to know that you enjoyed the pool area and the gym facilities, which we strive to maintain at a high standard. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Medellin. Thank you once again for your kind words.
Dear Kate, thank you very much for taking the time to share your experience. We are delighted to hear that you found our location perfect for exploring Medellin and that you appreciated the cleanliness and spaciousness of our rooms. It is w… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified review