Dinner was pretty average and very slow service Not the Hotels fault but it was distressing to see a distraught Mother outside the Gates who child had just disappeared.

Very Elegant setting around a internal Courtyard The rooms were clean and spacious Dancing in the Town Square with the locals was fun

Stayed in February 2024

The room was quite dark. There are old-fashioned lamps that do not provide enough light. The breakfast was tasty, but a rather small variety for a five star hotel.

This is an impressive-looking hotel which was a former 16th century monastery. I booked a standard twin room with 2 double beds and we ended up staying in the presidential suite! The room was big with a big window door to a huge shared balcony. The bathroom had a bath tub and all the necessary amenities. The hotel is on two floors and there is no lift (it was an old monastery and they did not have lifts in those days). However the staff were quick to carry our luggage up the stairs to our room. There is an on site restaurant in the inner court yard where we had cocktails and a light meal. The food was delicious and presented in a way befitting a five star hotel. There were fairy lights strung up and soft classical music playing, creating a very nice atmosphere. This hotel is good value for money and by far the best-looking in Popayan.

Stayed in February 2024

Steps

Excellent location and superb staff

Stayed in March 2024

The pool is not heated, so it is a little bit cold at this time! (To be fair maybe it is myself to blame for being so sensitive)

The rooms & the building are exceptional! Everything is well maintained, the building has wonderfull charme! The staff is very helpfull and extremly friendly!

Stayed in March 2024

Great location, lovely building, good breakfast.

Stayed in February 2024

The swimming pool was really dirty and was not possible to use it. We asked for some extra bottles of water but after 9.30pm the receptionist doesn't have the keys of the fridges and they told us to drink from the tap. We requested to pay in advance, but they said that it was no possible because the system didn't allow them to print the invoice. Not what you expect from a place that claims to be a 5-star hotel.

The hotel is inside and old monastery, and it is quite amazing. Room are ok. The bathroom is quite old, but fine. Cocktails were really good.

Stayed in January 2024

Nothing

The bed and the pillows

Stayed in January 2024

Overall food could be improved

Location was excellent, breakfast was basic.

Stayed in January 2024

Staff difficulty in communicating. Also exploiting foreign guests by offering services, e.g., transportation at prices several times the normal fares.

Beautiful historical building ex monastery. Convenient location.

Stayed in December 2023

The patios were joined to neighbouring rooms with a low wall. Not very private and easy to access other rooms. The grounds and central courtyard could be improved with plants to add much more appeal to the property. The pool was milky and nit useable. My partner did enjoy the sauna.

The rooms are themed in keeping with the property with authentic touches. The room had a big patio and nice view onto the terrace. Bed was comfortable. The bathroom was small but seems standard in most SA hotels We had lunch in the restaurant and breakfast both were very good. The restaurants cafes surrounding are a bit average. The old town is not that interesting or attractive in comparison to others we have visited but if you stopping here Hotel Dann is a good option. Great secure parking at the back

Stayed in October 2023

Stuff does not speak English (except one). And do not make the effort to understand you. Pool was really dirty. Old interior.

The location. The balcony.

Stayed in September 2023

The staff of the restaurant was really slowly. We couldn't drink anything 2 times: 1st we had to cancel our order because we didn't get it after 30 minutes, 2nd we couldn't order after 20 minutes.

The best location in Popayan. The hotel has a uniqe and incredible athmosphere. We loved it. The staff atvthe reception was very helpful and nice!

Stayed in August 2023

The carpet in the rooms is not that hygienic in my opinion

Very authentic nice old building. Very unique place to stay! Food and staff is good!

Stayed in August 2023

Nothing

Great breakfast and dinner. Good location, pretty room.

Stayed in March 2023

Need to think about new furniture in the reception area

Great location, staff excellent, room overlooking the courtyard reommended , breakfast was complete and the restaurant had calming and relaxing music , surprisingly good birdwatching in the garden and pool area

Stayed in April 2023

-

Breakfast. Location. Facilities.

Stayed in April 2023

My reservation was a bathtub but I got a shower only. There appears to be some black mold in the bathroom and baseboards. Room was smaller than advertised.

The historic character was beautiful. Hot shower. Quiet.

Stayed in March 2023

There was a large and loud 15th birthday party on our second night that closed the restaurant. We had been warned and the hotel offered (and we accepted) to be moved to a room as far from the party as possible on our second night. Whilst we still heard the music it helped a lot! The breakfast after the party was all as it should be with all signs of the huge party cleared away by 7am.

Stayed in January 2023

The waiting time for hot water was near 3-5 minutes.

the silent and calm atmosphere, the room facilities are very good, the staffs are very helpful. I was left at early morning before the breakfast time, the hotel was prepared good breakfast for me.

Stayed in January 2023

No hot water at 6am just later . The restaurant except breakfast was rather poor and must be improved. The sauce of the ceviche wasn't handmade nor the sauce béarnaise. The meat wasn't high quality.

Great location, very spacious rooms and comfortable bed. Beautiful old monastery and nice terrace for breakfast which was good as well. Friendly staff.

Stayed in January 2023

The breakfast and the service.

The architecture of the monasterio and the room.

Stayed in November 2022

-Wifi is horrible, keeps on disconnecting and you need to re logon -Checkin staff was bad, gave us no info on wifi, breakfast, pool, nothing

-The beauty of the hotel -Beds is extremelly comfortable -Room service is very afordable -Wilson, the dorman was very pleasant -well located

Stayed in October 2022

The mattress was not very comfortable. Breakfast was the same every day and very slow.

Staff was nice and very clean.

Stayed in August 2022

The breakfast offered is rather limited, especially for vegetarians. The lighting in the rooms could be brighter.

The staff stood out the most as very kind and helpful.

Stayed in September 2022