Reviews of Hotel De La Opera 5 stars
Calle 10 No. 5-72, Candelaria - Centro Historico, 110010 Bogotá, Colombia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBeautiful building, great location on pedestrian street near all the sights of Candelaria! The pool and steam/sauna a lovely treat!
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Dear Susannah, Thank you very much for your wonderful review and for sharing your experience at Hotel de la Ópera. We are delighted to know that you enjoyed our historic building, privileged location in La Candelaria, and our wellness area with pool and sauna. Your kind words motivate us to continue offering memorable stays to each of our guests. We truly hope to have the pleasure of welcoming you back on a future visit to Bogotá.
Dear Susannah, Thank you very much for your wonderful review and for sharing your experience at Hotel de la Ópera. We are delighted to know that you enjoyed our historic building, privileged location in La Candelaria, and our wellness area… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location. Maybe 5 star I’m Bogota but not up to 5 star European standard . Basic breakfast . Pricey. Location couldn’t be better though.
Cleanliness in room not good . Dropped something under the bed and obviously not cleaned regularly. Basic toiletries . No conditioner . Breakfast poor .
Dear Helen, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our central location and the comfort of our rooms. We sincerely regret that certain aspects of your experience did not meet your expectations, particularly regarding housekeeping, bathroom amenities, and breakfast variety. Please be assured that your comments are extremely valuable to us and have already been shared with the respective departments to reinforce our standards and implement improvements. Your observations help us to enhance our service and better meet the expectations of our international guests. We truly hope to have the opportunity to welcome you back in the future and offer you a more seamless experience.
Dear Helen, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our central location and the comfort of our rooms. We sincerely regret that certain … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in June 2025
Verified reviewLocation is perfect. Breakfast is okay
Rooms are in bad shape and not as on the pictures at all. Laundry service is really bad.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewCharming, clean hotel in old center of bogota Great location, walking distance from most of the sights.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewSet in the old town..just a great location in a beautiful hotel
Perhaps earlier breakfast start time
Dear Kenyon, Thank you very much for your kind review and for highlighting the beauty of our hotel and our privileged location in Bogotá’s historic center. We also appreciate your suggestion regarding the breakfast schedule — we will certainly take it into consideration as we continue improving our service. It would be a pleasure to welcome you again in the future.
Dear Kenyon, Thank you very much for your kind review and for highlighting the beauty of our hotel and our privileged location in Bogotá’s historic center. We also appreciate your suggestion regarding the breakfast schedule — we will certai… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewHelpful staff, great breakfast, very comfy mattress
Room was too warm at night and we were unable to make it cooler
Thank you for sharing your comments with us. We regret that your room felt too warm during the night and that you were unable to regulate the temperature to your liking. We are reviewing this situation with our maintenance team to ensure the ventilation and climate control system is functioning properly in all our rooms. During your next visit, please do not hesitate to contact our reception team at any time; we will be happy to provide immediate assistance or find an alternative that will ensure your comfort. We look forward to welcoming you back and providing you with an even more pleasant experience.
Thank you for sharing your comments with us. We regret that your room felt too warm during the night and that you were unable to regulate the temperature to your liking. We are reviewing this situation with our maintenance team to ensure t… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLocation
Staff not able to communicate in English and restaurant staff awful and food not that great
Dear April, Thank you for staying with us and for taking the time to share your impressions. While we’re very glad to know that you found the cleanliness and comfort of your room to be excellent, we are truly sorry to hear that your experience with our staff and restaurant service did not meet your expectations. Please rest assured that your comments have been shared with the relevant teams so that we may continue improving the experience we offer to all our guests. At Hotel de la Ópera, we are committed to delivering warm and attentive service. We would love the opportunity to welcome you again and provide you with the experience we’re known for.
Dear April, Thank you for staying with us and for taking the time to share your impressions. While we’re very glad to know that you found the cleanliness and comfort of your room to be excellent, we are truly sorry to hear that your exper… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewDear Michael, We’re delighted to know you enjoyed your experience at our hotel. Your words mean a great deal to us, and we truly look forward to the honor of welcoming you again very soon.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewVery central locational
Some of the common areas a bit tired
Dear Debra, Thank you very much for sharing your experience with us. We’re delighted to know that you enjoyed our central location and had a comfortable stay. Being in the heart of Bogotá’s historic center allows our guests to explore the city’s cultural richness just steps from the hotel. We also appreciate your observation regarding the common areas. As part of our ongoing commitment to preserving the charm of our heritage property, we are gradually refreshing spaces to ensure they remain both elegant and welcoming. We hope to have the pleasure of welcoming you back very soon. Warm regards,
Dear Debra, Thank you very much for sharing your experience with us. We’re delighted to know that you enjoyed our central location and had a comfortable stay. Being in the heart of Bogotá’s historic center allows our guests to explore the… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe location is good
As we booked this to stay during an expo, where we need a hotel with pool to be able to relax after whole day standing, it was weird that the pool is closed from 19:00. We arrived daily after 19:00. Bar closed, dry cleaners service the worst ever. Comes 2 days too late back. Should be a 5 star hotel. As we travel a lot, this isn't even a 3 star! Rooms are poorly cleaned. Rooms are not same, as we booked 5 rooms we had huge difference in room size. No pressure on the showers and temperature was just about warm, not hot. And in a cold city like Bogota you wish to have a hot shower. Never again at this hotel
Dear Frank and Georgina, We are truly sorry to hear that your experience did not meet your expectations, and we sincerely thank you for taking the time to share your feedback. It saddens us to learn that several aspects of your stay were not to your liking, especially since our team works diligently to provide each guest with a pleasant and comfortable experience. We would like to share that our heated pool and wellness area are available until 7:00 p.m., following internal safety and maintenance regulations. These hours are communicated in advance through our official channels. Had we known about your late arrival times, we would have gladly explored alternative relaxation options for you. Regarding the laundry service, room cleanliness, and room distribution, we deeply regret not having been made aware of these concerns during your stay. We would have addressed each issue promptly to ensure your comfort. Our hotel operates under high service standards, and we are truly sorry that your experience did not reflect the level of quality we strive to deliver. Please rest assured that your comments will be shared with the appropriate departments to review what happened. Should you choose to give us another opportunity in the future, it would be our privilege to offer you the warm, attentive service that defines us. Warm regards,
Dear Frank and Georgina, We are truly sorry to hear that your experience did not meet your expectations, and we sincerely thank you for taking the time to share your feedback. It saddens us to learn that several aspects of your stay were … Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewLocation
No air conditioning and basic facilities in the room which is expected for an old hotel
Dear Emad, Thank you for taking the time to share your impressions with us. We’re glad to know you found value in your stay and appreciated our privileged location in La Candelaria — a place we’re proud to call home. While it’s true that, as a heritage property, we do not feature air conditioning, we strive to offer other comforts and a unique historic atmosphere that reflects the soul of Bogotá. Your feedback regarding in-room facilities is appreciated and will be shared with our team as we continue refining the experience we offer. We hope to welcome you again in the future! Warm regards,
Dear Emad, Thank you for taking the time to share your impressions with us. We’re glad to know you found value in your stay and appreciated our privileged location in La Candelaria — a place we’re proud to call home. While it’s true that… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewwe don't know, since we couldn't contact the staff the day of our arrival and could find parking at night time, even thought they said they have around but you need to make arrangements before hand
while the location might be good during the day, during the night is too dangerous to be wandering around on foot, we couldn't find a spot to park and check in and the property didn't respond our phone calls during the day or night, and the message thru booking was answered after we booked another hotel at 10 pm since we couldn't find parking to leave the car and talk to them in person when we arrived at 9pm so we had to book another room in another area. and you're likely to get a ticket for parking on the street or get your bags stolen if you leave it around at night time. (a local was with me at the time for a more knowledgeable opinion)
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe room views were excellent from the seventh floor. Very classic colonial views. The location was perfect with all the museums within walking distance.
The furnishings were worn and the bathroom tiles broken and not very clean. The hallways were equipped with motion detection lights which were slow to react, leaving patrons in pitch black hallways! It was a bit unnerving.
Reviewed: 9 June 2025 · Stayed in April 2025
Verified reviewBreakfast was good, however we were relocated from our booking the night before we left into a smaller hotel as they were redoing the plumbing and had no water. They picked us up and our luggage the next morning and transported us to the hotel but we were not allowed to check into our room until after 3. We were supposed to be there for two nights and ended up being there for one. Staff was friendly and tried to help. Should have been giving us better notice than that
Being able to stay in the room the two nights that we had originally planned.Not being able to try their restaurant with the view of the city as they had closed it
Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you experienced during your stay, especially the hotel change, the lack of water, and the delayed check-in. We understand how frustrating it must have been to not be able to fully enjoy the two planned nights, nor the restaurant overlooking the city, which we know is one of our main attractions. We are happy to know that the staff was friendly and tried to assist you at all times, although we recognize that we should have informed you more in advance about the situation. We are taking steps to improve our communication and planning under these circumstances. We hope to have the opportunity to welcome you again in the future and provide you with the complete experience you expected. If you decide to return, please do not hesitate to contact us directly so we can offer you special attention.
Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you experienced during your stay, especially the hotel change, the lack of water, and the delayed check-in. We understand how frustrating … Show more