They close the gate early and you had to call repeatedly to get back inside even after telling them that we would be out late.

The location.

Stayed in May 2024

The bed sloped towards the middle and therefore sleeping was not easy. In general the bed was not the most comfortable. It was not terrible, it just didn't work for me.

The location of this hotel is one of it's best selling points. It is within easy walking distance of local restaurants. The breakfast served was good. My room had a jacuzzi and a small fireplace in an attached alcove. I paid for one of the upgraded rooms which featured these 2 extras. The hotel sends a man to light the fire in the evening. He leaves a few extra sticks. The fireplace burns for about an hour. It was nice to sit in front of the fire for that hour. We did not use the jacuzzi. The property had a small area for games and a grass space to walk barefoot as well as some trails.

Stayed in February 2024

The rooms are not soundproof at all, so there is a lot of noise from people walking in the rooms above you. There was also a strong unpleasant smell from the nearby properties.

Nice atmosphere, big rooms and lots of space. Some parts are still under construction but the walking paths are beautiful with lots of nature.

Stayed in December 2023

The truth is that I liked everything.

I liked that everything was calm and without noise.

Stayed in December 2023

In the descrpition it says the area is great for hiking and biking and also that the hotel has free bikes. However, they only had one bike available and there were very few guests staying there so it wasn't sold out. You cannot really hike in the area as most of the fincas are private. You can drive 20 minutes to the nearest national park for walks (not really hikes but walks in the forest). The walk on the actual is a very short walk of 5-10 minutes. The WiFi was instable and I would double check whether the restaurant is open. However there are plenty of options within 5-10 minutes walk so finding dinner is no problem.

The place is much cosier than expected and we enjoyed the architecture of it. The front staff really made the positive difference. They were incredibly helpful and always at our service. They made an effort in making us feel welcome and breakfast was served where we wanted to sit. The restaurants in Santa Elena are nice and close and easy to get to. they accept credit card at a 5% surplus charge

Stayed in November 2023

It's a far hotel from Medellín, increible for eco tourism.

I like the increible landscapes, the installations of the hotel AND the eco path.

Stayed in November 2023

The walls were thin which meant noise travelled from next door and it got very cold at night. Quite a rustic hotel.

The bamboo constructions were impressive. The receptionists seemed nice enough. The location of the property was in a good spot to walk into town. There was Netflix and a good tv to watch on.

Stayed in August 2023

Check out

Stayed in June 2023

Beds were uncomfortable, room was stuffy

The environment was relaxing

Stayed in June 2023

Brian make our stay so much better, very attentive, great service, food was good, breakfast in our room was a great adition.

Stayed in June 2023

get ready for the cold

peaceful away from everything

Stayed in March 2023

Cold weather

Great guys working there. Really friendly n helpful. Great hot shower!

Stayed in February 2023

In my opinion, the reviews and stars are overestimated and this should be treated as ordinary hotel, not 4* hotel.. A bit far from the airport in a little village (didn't know that). Breakfast was a bit poor. At night it was very cold, because basically you sleep outside.

Big room, lots of privacy. Breakfast was brought to our room. Staff very helpful, young and friendly. The hotel is surrounded by nature.

Stayed in January 2023

the spaces

Stayed in January 2023

A bit noisy at night

Staff were super nice and helpful

Stayed in November 2022

heating is needed better in rooms during November time.

staff are very helpful and accommodating to needs.

Stayed in November 2022

The room move to much, and too much noise

The attention

Stayed in September 2022

Arrived at the place and immediately the front-desk man says the hotel was overbooked and our reserved room was already taken with payment in advance, option that wasn't available in the Booking app, evidencing lack of communication between the staff and the consumer. The offered room had humidity smell and look, and was placed right in front of the main desk, where you could hear all people's noises. Other quiet and bigger rooms were offered with full price.

Immediate action to solve overbooking issue with previously reserved and hence cancelled room, as a recently fixed and cheaper room was offered in return. Breakfast was delicious, staff is very friendly and location is perfect as it's surrounded by a lot of green area to walk. Bonfire was a great bonus experience and they offered bike rides, as well as their own restaurant menu. The dogs were quiet and seems to be a pet friendly and family place. Honest advice about a payment fee before paying with card. Location was easy to find and go, as well near the main town park or streets.

Stayed in June 2025

The staff stayed at the hotel and watched ridiculous series very loudly during the evening! Noisy dogs.

The place and the building it-selff

Stayed in June 2025

The room was very cold. Although they tell you this and to bring your own blanket(s) they only supply one thin blanket. The ensuite bathroom was very rustic and the wash basin had no plug to hold a drop of water.

The look of the hotel. The staff were very welcoming

Stayed in March 2025

Our friend got bit by the dog, it was freezing with no option to turn up the heat in the room, roosters woke us up at 5:30AM, there was no top sheet on one of the beds, the coffee at the front desk in the morning was cold, my friend told them she was allergic to nuts and ended up throwing up all night because there were nuts in a sauce.

The staff is welcoming and accommodating.

Stayed in January 2025

There’re gaps within the doos panels and window corners. Wind, insects get into the room. The bathroom was dirty, there were spider webs w I sets in them everywhere! The place was dirty

A Chalet is what I rented. Well. Poor construction lets the cold wind from a storm get into the room making it extremely cold. Freezing cold.

Stayed in August 2024

I couldn’t stay because disruption of potable water supply with no solution from the hotel.

Locations apparently good

Stayed in July 2024

One of the worst experiences during our stay in Colombia. After reading all the positive reviews and the 4 star rating, I booked a deluxe room for about 430.000 COP a night. Given the cost, I expected a certain level of quality and service. I was wrong. The room was dirty and in desperate need of renovation. Almost everything was broken (shower door wouldn’t close, sink sprayed water everywhere, jacuzzi never got hot, floorboards uneven). The staff seemed upset about having to clean our room, and proceeded to do the minimum possible. Highly recommend looking elsewhere.

Stayed in June 2024