Reviews of Ecohotel La Casona Pereira 3 stars

The staff was super nice with us and always helpful. The facilities of the hotel are cool and it has different activities and games. The place is convenient if you plan to visit the coffee region.

The wifi signal was bad our room. The shower was broken and it didn’t have hot water.

location, services, price and breakfast

The cold water

Location is good, not too far from Pereira

Needs updating, they are just making money and not doing any maintenance and remodeling, has lots of potential but the staff is poorly trained, rooms are not adequate cleaned, in our bathroom we had already used soap and the waste basket had used toilet paper in it.

The property could have good potential if it were completely renovated and the staff were professionally trained to accommodate tourists

We stayed at this property from 12/27 to 12/29. There were 7 of us and we occupied three rooms. The hotel was run down, the reception was dirty, all three rooms were dirty. The sheets were dirty and crumpled, they looked like they had already been used. Two of the three bathrooms were missing toilet paper and they brought it to us after a while and the rolls were already half empty. Both the morning of the 28th and the morning of the 29th the showers did not work and we were unable to wash ourselves. In the morning there was only cold water and only in the sink. The staff is absolutely inadequate to manage the hotel. It is difficult, nowadays, to stay worse.

Nothing; they overbooked and left us in the street at midnight

The fact that they gave our room to someone else and we could not stay there despite having confirmed with them reservation and arrival time

Location is pretty good if you are going to armenia or Quindío also not that far from pereira center

They don’t offer restaurant so you have to go out to eat, also they just have 1 place to offer for you to order delivery and the Hot water just worked 1 day, we had to take baths with cold water at 5am not to pleasant

Leaving there.

Most unfriendly rude unsupportive people I have met from the hundreds of hotels I visited all over the world. Never again. 1 star. Don't go there!

The staff was kind, and the location is close to Pereira.

The sheets were dirty, the facilities looked abandoned in general

The location

We didn’t have a good experience. The reservation was not respected, they gave us a room with features that we had not booked. They gave the room to another family who made a reservation by calling the hotel directly. So the hotel justified its mistake by a problem of booking platform. However, it was not true. They allowed the family to stay 1 additional night, without respecting our reservation and making the decision to give us another smaller room. In addition, breakfast was not the best, they served it cold. In the room there were not enough towels for 3 people and the blankets had a very bad smell. The rooms have a very bad odour. The attention of the reception was not very good, for our complaint, the person was very disrespectful in her response giving a personal opinion that she should not, since the decision of the room is only ours.

The pool but we couldn’t use every day cause it was in maintenance

The staff, the rooms, the price, the way to pay it was unestable (one day you could pay with card then another you can’t cause new administration )