Reviews of Decameron Isleño - All Inclusive 4 stars
Calle 3ra Av Colon - Sector Spratt Bight, 880001 San Andrés, Colombia
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Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe location of the property is excellent
The property was a little run down and could use some refreshing. The food in the buffet was always the same with no variation.
Dear Mr. Michael, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the excellent location of our property. Your feedback regarding the restaurant and the variety of food options is invaluable, and we will certainly take it into consideration as we strive to enhance our services. We appreciate your insights and hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay. Best regards, Ivon Nelson
Dear Mr. Michael, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the excellent location of our property. Your feedback regarding the restaurant and the variety of food options is inva… Show more
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in February 2025
Verified reviewEntertainment was very good. Staff was great for the most part. Close to the beach.
Food choices were used the next day. Food wasn't hot. Huge pool but not enough umbrellas for those who don't want to fry during the day. Our room had maintenance issues but never got fixed while we were there.
Dear Mr. William, thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the entertainment and found our staff to be great. However, we sincerely apologize for the issues you encountered with the food quality and the maintenance of your room. Your comments regarding the food choices and the lack of umbrellas by the pool are valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your insights and hope you will consider giving us another opportunity to provide you with a better experience in the future. Cordial Saludos Guillermo Tapia Decameron Isleño
Dear Mr. William, thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the entertainment and found our staff to be great. However, we sincerely apologize for the issues you encountered with… Show more
Reviewed: 4 February 2025 · Stayed in January 2025
Verified reviewI like that the hotel was right on the strip of the beach
Wasn't a fan of the buffet, some areas had a scent of sewage water.
Dear Nina, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our prime beachfront location. However, we sincerely apologize for the inconvenience you experienced with the buffet and the unpleasant odor. Your concerns are very important to us, and we will be investigating this issue to ensure that it is addressed promptly. We strive to provide a memorable experience for all our guests, and your insights will help us improve our services. If you ever consider giving us another chance, we would love to welcome you back and provide you with a much better stay. Warm regards from the Decameron Isleño team. cordial saludos Decameron Isleño
Dear Nina, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our prime beachfront location. However, we sincerely apologize for the inconvenience you experienced with the buffet and the unpleasant odor. … Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewVery much
Everything! The pool, bars attention food
Dear Mery Morales and Jose Alfredo Lara, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your time at Decameron Isleño, especially our animation team and the overall atmosphere. Your satisfaction with our pools and bars is greatly appreciated, and it's wonderful to know that our culinary offerings met your expectations. We continuously strive to enhance our guests' experiences, so your feedback about the food and service is invaluable. We hope to welcome you back soon for another unforgettable stay filled with fun and relaxation. Warm regards, The Decameron Isleño Team
Dear Mery Morales and Jose Alfredo Lara, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your time at Decameron Isleño, especially our animation team and the overall atmosphere. Your satisfaction with our pool… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewI like everything
Dear Vianey us We are so happy to read your comments! It fills us with joy to know that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we work hard every day to provide the best experience for our guests. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you again in the future. Please don’t hesitate to reach out if you need anything for your next visit. We’ll be waiting for you with open arms! With all our best, Cordial saludos Decameron Isleño
Dear Vianey us We are so happy to read your comments! It fills us with joy to know that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we work hard every day to provide the best experience for our guests. We … Show more
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewGood location, close to airport. The drinks were ok.
Everything else. Front desk manager was easily the rudest I’ve ever seen. This is a person who clearly despises her job. Made my guests wait for many hours before letting them check in. The food was poor to middling. Toilet backed up multiple times over 3 nights. Bathroom fixtures installed backwards. Very poor job all round. Very poor value, for what I spent I expected much better.
Dear Joel, We are deeply sorry to hear about your disappointing experience at our hotel. We apologize for the issues you encountered and we assure you that we will address them with our team to improve our services. Your feedback is valuable to us and we hope you can give us another opportunity to exceed your expectations in the future. Thank you for bringing this to our attention. Cordial saludo, Guillermo Tapia Servicio la h o huésped Decamerón isleño
Dear Joel, We are deeply sorry to hear about your disappointing experience at our hotel. We apologize for the issues you encountered and we assure you that we will address them with our team to improve our services. Your feedback is valuabl… Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewThe best part of the Decameron Isleno is the perfect location in front of the beach and also that is very close to the airport. This was my second stay in this hotel and the beach was cleaned up very nicely. The buffet was very good and as always has a lot of variety for any of the meals. The drinks were superb and I want to thank Robert (bartender) for always taking care of us during the stay. He is a very friendly person.
We had to change rooms because they gave us a room over the pool and all the noisy part of the hotel. We asked for a change of room and we got it next day to a quieter place. It was much appreciated.
Dear JP73, thank you for your continued loyalty to Decameron Isleño! We're thrilled to hear that you enjoyed our prime beachfront location and the diverse buffet options. It's fantastic to know that Robert made your experience memorable with his friendly service. We sincerely apologize for the initial room assignment and appreciate your understanding in having it changed. Your comfort is our priority, and we're glad we could accommodate you in a quieter room. We can't wait to welcome you back for another wonderful stay! Cordial saludo, Guillermo Tapia Servicio la h o huésped Decamerón isleño
Dear JP73, thank you for your continued loyalty to Decameron Isleño! We're thrilled to hear that you enjoyed our prime beachfront location and the diverse buffet options. It's fantastic to know that Robert made your experience memorable wit… Show more
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewThe property's proximity to the airport and ocean made it very convenient. There is also easy access to nearby restaurants and shops. The hotel is very well located.
The hotel is quite outdated, with limited food options and poor service. The rooms were dirty, and the beds were very uncomfortable. Unfortunately, the internet connectivity was non-existent. It seems like the staff does their best given the circumstances, but they may be understaffed or lack resources to provide better service. They were not very friendly either.
Dear Rodriguez, thank you for sharing your feedback. We’re glad you found our location convenient, but we regret that your experience did not meet your expectations. Your comments regarding the condition of the hotel, food options, and internet connectivity are important to us, and we will address these matters with our team. We strive to improve our services and ensure a comfortable stay for all our guests. We appreciate your understanding regarding the team’s efforts, and we hope to enhance your experience in the future. Thank you for your valuable insights. Cordial saludo, Guillermo Tapia Servicio la h o huésped Decamerón isleño
Dear Rodriguez, thank you for sharing your feedback. We’re glad you found our location convenient, but we regret that your experience did not meet your expectations. Your comments regarding the condition of the hotel, food options, and inte… Show more
Reviewed: 8 June 2024 · Stayed in May 2024
Verified reviewLocation was great.
The hotel needs maintenance. I travel with a big group, we had around 6 rooms total. In one the air conditioning broke, one of the rooms smelled really bad, in my grandmother’s room the soap was missing and she requested soap about 6 times and never came. She ended up buying soap at the drugstore nearby. The towels given were very old and you could renew the towels once a day only and had to keep it for the entire stay. If you loose the towel they charge you so you are worried the whole time to keep an eye on your towel. There is no air conditioning in the entire hotel besides your room, so be ready to have very hot meals. For the price I was expecting a better quality hotel. This is not a 4 stars hotel.
Dear We want to express our sincere gratitude for sharing your experience with us…. It is thanks to our guests that we can continue to improve our services… We sincerely regret the inconvenience you experienced during your stay at our hotel. Your observations are taken into account by each of the corresponding departments for prompt improvement. Your satisfaction is our priority and we would like to address the issue immediately. We hope to have the pleasure of having you visit us again. Best regard, Guillermo Tapia Guest service island decamero
Dear We want to express our sincere gratitude for sharing your experience with us…. It is thanks to our guests that we can continue to improve our services… We sincerely regret the inconvenience you experienced during your stay at our hot… Show more
Reviewed: 19 January 2024 · Stayed in December 2023
Verified reviewThe staff was helpful and polite. Beach access.
they put me in a room next ti the reception no phone and towels missing. Menu was very limited. Room was ok but very noisy until 12 pm. I think they save their worst rooms for the booking sites
Thank you, Huseyin, for sharing your feedback on your stay at Decameron Isleño. We appreciate your positive comments on the helpful and polite staff and the beach access. However, we apologize for the issues you experienced, such as being placed in a noisy room near the reception without a phone and missing towels. We also understand your disappointment with the limited menu options. We will take your feedback into consideration to improve our services. Thank you for bringing this to our attention, and we hope to have the chance to make it up to you in the future. Cordial saludo, Guillermo Tapia Servicio la huésped Decamerón isleño
Thank you, Huseyin, for sharing your feedback on your stay at Decameron Isleño. We appreciate your positive comments on the helpful and polite staff and the beach access. However, we apologize for the issues you experienced, such as being p… Show more
Reviewed: 18 January 2024 · Stayed in December 2023
Verified reviewThe location is perfect! We could walk from the Hotel to any part of the island even the airport is so close, you could walk to the Hotel yes or yes. The pool and the activities were okay, you can spend your time in the pool, and it's a good time. Also, the central beach is in front of the hotel so it's a really good experience. The night events were also good, but sometimes you felt quite repetitive.
The food wasn't good, so I expected to pay a higher price for quality food, and the menu and options were something that they needed to improve a lot. The systems for booking a restaurant for dinners were a disaster. The system is so disorganised, and people are not able to book anything because of the system. I have some advice for this system, instead of selecting dinner for the Decameron restaurant, you can pick a breakfast then you can select the restaurant of your preference and go in a dinner time.
Thank you for your review, Claudia. We appreciate your feedback about the perfect location of Decameron Isleño and the convenience of walking to various parts of the island. It's also great to hear that you enjoyed the pool, activities, and the central beach in front of the hotel. We apologize for not meeting your expectations in terms of food quality and the disorganized booking system for dinners. Your suggestions for improvement are noted. We will work on enhancing the menu options and streamlining the booking process. We hope to provide a better value for your money in the future. Cordial saludo, Guillermo Tapia Servicio la huésped Decamerón isleño
Thank you for your review, Claudia. We appreciate your feedback about the perfect location of Decameron Isleño and the convenience of walking to various parts of the island. It's also great to hear that you enjoyed the pool, activities, and… Show more
Reviewed: 9 January 2024 · Stayed in January 2024
Verified reviewThe service in reception was remarkably bad
Reviewed: 22 October 2023 · Stayed in September 2023
Verified reviewReviewed: 14 September 2023 · Stayed in September 2023
Verified reviewnice location. nice staff
food was lacking in variety and hard to try the reservation restaurants.
Dear Damien Thank you for your excellent comment and rating, we value each of the observations that our visitors give us feedback. We appreciate your good comment about the location and attention. Our staff in charge of Food and Beverages will evaluate the option of increasing the gastronomic offer and quality of our service in the restaurant, we will take into account your suggestions in order to continually improve the experience of our customers. We look forward to your soon visit to witness our improvement. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience. Best regards, Guillermo Tapia Guest Service Decameron Isleño
Dear Damien Thank you for your excellent comment and rating, we value each of the observations that our visitors give us feedback. We appreciate your good comment about the location and attention. Our staff in charge of Food and Beverages… Show more
Reviewed: 17 July 2023 · Stayed in July 2023
Verified reviewThe resort and staff were quite good. I did feel that as with most all inclusive domestic mixed drinks are watered down, at the very least not consistent quality or taste.Food was excellent. Only ever had the buffet st the Rasta, fresh fruit, breads, cheeses a great selection for every palate. Pool areas very clean, water immaculate and refreshing. Wife used the spa, a great deal for an hour massage, she loved it. Staff at the spa were awesome.
I speak passable Spanish, and my wife is a fluent national. I had booked online, using Booking.com - I wanted it to be a surprise. I thought the price seemed reasonable but admittedly it was pretty steep for three full nights, in excess of $2800 Cdn. (Est. 8.9Mill pesos) We had already stayed at like hotels in Colombia during the same visit for for less, so we asked if the price was accurate. When the agent went into the office we heard him say, " Another victim of Booking.com ." This is no joke. The actual price for the same stay was only $5.1 Mill pesos Because of this hotel and two others that we had booked through Booking.com we will never be using the service again. Piracy and lies - through photos. Do yourself a favor book it direct.
Reviewed: 27 April 2023 · Stayed in April 2023
Verified review•Best perfect location… don’t even look for more. •Outside vendors: polite and 24/7 to serve you with good trip packages. •FOOD: i cant complain. Prior to booking this hotel, read really bad reviews that i consider unrealistic.Food was fresh and had really good seafood and fish with everyday all inclusive lunch and dinner. •drinks: pretty solid brands and alcohol. •service: For sustainability purpose ,i LOVE the fact the hotel hold you accountable for the beach towels you use by keeping the towels all day with you and only allow to change it once a day.
With the situation the island is running right now and how expensive are restaurants, i fully suggest you to catch this all inclusive. WIFI: wifi don’t work very well in the rooms( as per other tourists feedbacks as well). but works well by the pools, and amenities.
Dear guest, Thank you for sharing your comments with us and with future guests, which will surely be very useful when looking for accommodation options on the island. Personally, it fills me with pride to know that you felt well cared for, since all this reflects the effort we make to give you a memorable vacation. We hope you visit us again Best regard, Samantha Powell guest service island decameron
Dear guest, Thank you for sharing your comments with us and with future guests, which will surely be very useful when looking for accommodation options on the island. Personally, it fills me with pride to know that you felt well cared for,… Show more
Reviewed: 19 March 2023 · Stayed in March 2023
Verified reviewbeach front
food is terrible, staff uncommitted and overpriced.
Mr. Antonio We value each of the observations with which our visitors feed us. We regret not meeting your expectations regarding our services, especially the food and your perception in relation to the attitude of our collaborators, the administration invests in training and training the human resource and despite the fact that our mission is to reach 100% of our collaborators have the clear company vision and adhered to its thought scheme, where the guest is the most valuable for our chain. We look forward to your soon visit to witness our improvement. Kind Regards, Samantha Powell Guest Service Decameron Isleño
Mr. Antonio We value each of the observations with which our visitors feed us. We regret not meeting your expectations regarding our services, especially the food and your perception in relation to the attitude of our collaborators, the adm… Show more
Reviewed: 28 February 2023 · Stayed in February 2023
Verified review