Reviews of Four Points by Sheraton Tequendama, Bogota
Calle 26, Number 10-42, 110311 Bogotá, Colombia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very nice, very clean, the bathroom and bedding was beautiful. Front desk staff was very helpful. The service in restaurant and bar was excellent. The food was very good. The breakfast had a big selection of food.
The water in the pool was to warm for me.
Dear Ms. Elizabeth, We are very happy to know that you enjoyed your stay with us, the comfort of the rooms, the cleanliness, the location, and especially the attention of our staff and the quality of the cuisine. We also appreciate your comment about the pool water temperature, although it is tempered due to our cold climate in Bogotá. Please be assured that we will review this detail with our maintenance team to make your next experience even more pleasant. Thank you for choosing us; we will be happy to welcome you again in the future. Sincerely, Hernan Duran General Manager
Dear Ms. Elizabeth, We are very happy to know that you enjoyed your stay with us, the comfort of the rooms, the cleanliness, the location, and especially the attention of our staff and the quality of the cuisine. We also appreciate your c… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room very beautiful, nice view, very clean. Great staff, location, beautiful hotel.
At the end one of the ladies from staff got us a street taxi when we were looking for something safer and nicer. It was uncalled for.
Dear Mr. Hector, Thank you very much for highlighting the quality of our facilities, cleanliness, location, and the attentiveness of our team. We are glad you enjoyed your stay with us. We regret your experience regarding the taxi service; the ideal is always to provide safe and reliable alternatives for our guests, such as the hotel's taxis. However, we have taken your comment into account to strengthen our communication and respond to these requests. We hope to have the opportunity to welcome you again and offer you an even more pleasant experience. Sincerely, Hernan Duran General Manager
Dear Mr. Hector, Thank you very much for highlighting the quality of our facilities, cleanliness, location, and the attentiveness of our team. We are glad you enjoyed your stay with us. We regret your experience regarding the taxi service;… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe reception staff was attentive and well mannered but disconnected with the cleaning crew and room services to ensure service quality across guest services.
The breakfast menu was the same everyday for 19 days. The cooks were inexperienced and so were the waiters rotating them from bad to worst without adult supervision. Dining was Asian-Peruvian focused only using MSG without exceptions for MSG allergic guests. No other dining restaurants were functioning. The sauna was not working and the whirlpool was always overfilled. The access to the main entrance was blocked by hotel taxi drivers and the internal access to the hotel were locked on weekends forcing a walkaround the property to enter the hotel. Handicap guests were challenged with these inconveniences and the staircases to move around. This downtown location did not help given safety concerns.
Dear Mr. De la Cruz, We appreciate you taking the time to share your experience in such detail, as it allows us to identify opportunities for improvement. Regarding the use of MSG in our menus, we will validate this information with the kitchen team so we can offer alternatives that adapt to different dietary needs. Regarding the wellness area, the Turkish bath was under renovation during part of your stay, but we were able to open it in the last few days; the Jacuzzi, meanwhile, is managed on a first-come, first-served basis to ensure equitable use. Regarding transportation, hotel taxis are located next to the main entrance to also allow access to private vehicles, thus avoiding blockages. The closure of some internal access points on weekends is due to security reasons, as we do not have enough staff to cover all entrances on those days. We value your comments regarding the coordination of services and the variety of cuisine, and we have shared them with the appropriate departments to take action for improvement. We hope to provide you with a more satisfying experience on your next visit. Sincerely, Hernan Duran General Manager
Dear Mr. De la Cruz, We appreciate you taking the time to share your experience in such detail, as it allows us to identify opportunities for improvement. Regarding the use of MSG in our menus, we will validate this information with the ki… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRoom, services (pool, gym, breakfast) and staff 10/10
I think the restaurant Inkai needs to rise up its level for lunch and dinner.
Dear Mr. Jesus, Thank you very much for taking the time to share your experience with us. We are pleased to know that you enjoyed your room, our amenities such as the pool, the gym, and breakfast, and that you were completely satisfied with the service provided by our team. Comments like yours motivate us to continue providing the best to our guests. We also appreciate your comments regarding the Inkai restaurant's culinary offerings. We have already shared your comment with the food and beverage team, as we are committed to continuing to improve the quality and variety of our lunches and dinners to meet your expectations. We hope to have the pleasure of welcoming you again and offering you an even more complete experience. Best regards, Hernan Duran General Manager
Dear Mr. Jesus, Thank you very much for taking the time to share your experience with us. We are pleased to know that you enjoyed your room, our amenities such as the pool, the gym, and breakfast, and that you were completely satisfied wi… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe hotel was comfortable with lovely bedrooms, an amazing breakfast, and great vegan dinner options. The gym was nice and is available 24 hours a day.
We booked this hotel for the free airport shuttle and the pool, which we considered to be a reasonable price. The free airport shuttle only runs from 10am to 9pm and only once every two hours in each direction which of course would be very unlikely to suit people staying in the hotel. The pool is not open at all on Mondays and was closed by 6pm on the Sunday meaning we did not get a chance to use it. The front desk staff member tried to charge us the value of an additional €50 in Colombian pesos and when I pointed out the discrepancy just said we could only pay in COP (I of course understand this but the exchange rate does not nearly account for the cost of almost a full extra nights accommodation). Eventually this was changed but no apology for the difference. I'm sure many people pay this without realising they are being ripped off.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewWe had a nice stay! Our room was spacious and nicely decorated. We used both swimming pools with warm water, but unfortunately sauna did not work. It would be nice to go in, after walking in the cloudy/rainy weather in Bogota. The staff were friendly and helpful. The breakfast was tasty. As well, have in mind that shuttle transfer is not free of charge on Sundays. On other days, it is free.
Dear Mateja, Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your spacious and well-decorated room and that you had the opportunity to relax in our warm pool. It is also wonderful to know that our staff made you feel welcome and that you enjoyed breakfast. We apologize for the absence of the sauna during your stay. We understand how pleasant it would have been after a cool day exploring Bogotá, and we are working to ensure this service is always available to our guests. We also thank you for mentioning the details about our airport shuttle service. While the service is free most days, we appreciate you mentioning Sundays, and we will ensure this information is clearly communicated. We look forward to welcoming you again in the future and providing you with an even more complete experience. Best regards, Hernan Duran General Manager
Dear Mateja, Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your spacious and well-decorated room and that you had the opportunity to relax in our warm pool. It is also wonderful to k… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe food outstanding Asian Peruvian service was excellent highly recommended pool very Cosy sauna excellent jacuzzi cozy
Location unfortunately area at night 🌙 be alert illumination is poor at night Day time is ok
Dear Mr. Mora, please accept a warm greeting from the entire hotel team. We wish to express our sincere thanks for evaluating our service and giving us such an excellent rating. It is very gratifying for us to know that you enjoyed your stay, and we appreciate your recommendations regarding nighttime lighting; they are invaluable for our continuous improvement. We hope you will join us again on your visits to the city. Best regards, Hernán Durán General Manager
Dear Mr. Mora, please accept a warm greeting from the entire hotel team. We wish to express our sincere thanks for evaluating our service and giving us such an excellent rating. It is very gratifying for us to know that you enjoyed your sta… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewLocated in an area that I like. Good rooms, well maintained.
Very difficult with visits. Annoying asking you all the time if you need something.
Dear Mr. AvivAviv Greetings from the Four Points by Sheraton Tequendama Hotel. We appreciate you taking the time to share your feedback. We take each of your comments regarding the hotel's established procedures as positive. We would like to inform you that the hotel has an established process regarding guest visits, both for guest safety and for the monitoring of all visitors. Guest visits are only permitted in common areas such as the restaurant, lobby bar, cafeteria, and lobby. Guests wishing to enter a room must be registered as an additional person in the room, which incurs an additional charge. We regret if the situation has become uncomfortable for you; the last thing we want is to cause unpleasantness regarding the service. Thank you for your understanding. The hotel strives to provide the best service to its customers, guests, and visitors, always applying our organizational culture. We look forward to a second visit in the future and being able to assist you. Best regards, Hernan Duran General Manager
Dear Mr. AvivAviv Greetings from the Four Points by Sheraton Tequendama Hotel. We appreciate you taking the time to share your feedback. We take each of your comments regarding the hotel's established procedures as positive. We would l… Show more