Reviews of Four Points By Sheraton Bogota 4 stars
Carrera 18 # 93A - 83, Chapinero, 110110 Bogotá, Colombia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe breakfast on Friday and Saturday has been terrific.
Communication to the customer was deeply disappointed. There was an F1 happening in the restaurant and weren't informed. We had to take the breakfast in the mezzanine, nothing wrong with that but the breakfast weren't served as normally, it was awful. We informed the reception about a parcel who will be delivered meanwhile we were to the drugstore to get some medicine. In the time we left the parcel company came to deliver and the reception informed the parcel company there was nobody with our name staying there. I had to make more cost to get the parcel company to return to the hotel for the delivery. The worst thing experienced is the reservation I booked with booking.com was $347 my bank account has been charged for $374. It's not my first time staying there but this was my last time.
Dear Shelton, Thank you for sharing your valuable feedback. While we are pleased to know you enjoyed the breakfast on Friday and Saturday, we deeply regret the communication shortcomings you experienced. Please accept our sincere apologies for not informing you in advance about the restaurant event, the inconsistency in breakfast service, and the issue regarding your parcel delivery. We are also truly sorry for any confusion related to your billing. Please be assured that we are carefully reviewing each situation mentioned to prevent such inconveniences in the future. Sincerely, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Shelton, Thank you for sharing your valuable feedback. While we are pleased to know you enjoyed the breakfast on Friday and Saturday, we deeply regret the communication shortcomings you experienced. Please accept our sincere apologies … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewIt had a very classy decor.
I have no complaints
Dear Waldo, Thank you very much for your kind words about your recent stay with us at Four Points by Sheraton Bogotá. I am delighted to know that you enjoyed our elegant décor and that you would consider staying with us again. It is truly rewarding to receive such positive feedback, and I look forward to welcoming you back in the near future. Sincerely, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Waldo, Thank you very much for your kind words about your recent stay with us at Four Points by Sheraton Bogotá. I am delighted to know that you enjoyed our elegant décor and that you would consider staying with us again. It is truly r… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewLocation and good value
Dear John, Thank you very much for highlighting our location and the value we offer. We are truly pleased to know that these aspects contributed positively to your stay. It was an honor to have you with us in Bogotá. Sincerely, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear John, Thank you very much for highlighting our location and the value we offer. We are truly pleased to know that these aspects contributed positively to your stay. It was an honor to have you with us in Bogotá. Sincerely, Alejandra C… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe room was not ready at check in time of 3 pm. They had to change us to a similar room but with a different view. The restaurant was understaffed. Some times we had to stand up from our table to find a waiter.
Dear Jorge, Thank you for sharing your experience. We sincerely regret the inconvenience with your room assignment and the delay at check-in. Our team strives to ensure a smooth arrival, and we will review this situation to improve our processes. Additionally, we appreciate your feedback on the restaurant service and will reinforce staffing to provide more attentive assistance. Your comments help us enhance our guest experience, and we hope to welcome you again for a more seamless stay. Sincerely, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Jorge, Thank you for sharing your experience. We sincerely regret the inconvenience with your room assignment and the delay at check-in. Our team strives to ensure a smooth arrival, and we will review this situation to improve our proc… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewGreat location. Friendly staff. Good meals.
Dear Danilo Rodrigues, Thank you for your kind words about our location, staff, and meals. We are delighted to know you had a positive experience and truly appreciate your feedback. It would be our pleasure to welcome you again on your next visit to Bogotá. Best regards, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Danilo Rodrigues, Thank you for your kind words about our location, staff, and meals. We are delighted to know you had a positive experience and truly appreciate your feedback. It would be our pleasure to welcome you again on your next… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewLocation, staff friendliness, breakfast, clean, comfortable bed.
Hot water took long to come out of the shower.
Dear Denise, Thank you for sharing your experience at Four Points by Sheraton Bogotá. We are pleased to know you enjoyed our location, friendly staff, breakfast, cleanliness, and comfortable bed. Your feedback about the hot water delay is valuable, and we will review this with our team to improve our service. We appreciate your comments and look forward to welcoming you again. Best regards, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Denise, Thank you for sharing your experience at Four Points by Sheraton Bogotá. We are pleased to know you enjoyed our location, friendly staff, breakfast, cleanliness, and comfortable bed. Your feedback about the hot water delay is v… Show more
Reviewed: 16 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 October 2024 · Stayed in September 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 July 2024 · Stayed in July 2024
Verified reviewThe staff was amazing!!
Dear Alexa, Thank you for your wonderful review and perfect rating of 5/5. We are thrilled to hear that you found our staff amazing. Your kind words inspire us to continue delivering exceptional service. Warm regards, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Alexa, Thank you for your wonderful review and perfect rating of 5/5. We are thrilled to hear that you found our staff amazing. Your kind words inspire us to continue delivering exceptional service. Warm regards, Alejandra Carvajal M… Show more
Reviewed: 5 June 2024 · Stayed in May 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewReviewed: 20 March 2024 · Stayed in March 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 5 February 2024 · Stayed in February 2024
Verified reviewThis is my second time stay at the Sheraton and very pleasant stay.
The hot water in the shower took long time to warm up
Dear Shelton, Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Bogotá through Booking. We sincerely appreciate your return visit and are delighted to hear that it was overall a very pleasant stay. We value your input, and we take note of your comment about the hot water in the shower taking a long time to warm up. Please accept our apologies for any inconvenience caused. We will immediately address this matter with our maintenance team to ensure a prompt resolution and enhance our guests' experiences. Thank you once again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay. Best regards, Alejandra Carvajal M. General Manager Four Points by Sheraton Bogotá
Dear Shelton, Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Bogotá through Booking. We sincerely appreciate your return visit and are delighted to hear that it was overall a very … Show more
Reviewed: 21 January 2024 · Stayed in January 2024
Verified reviewReviewed: 6 November 2023 · Stayed in August 2023
Verified reviewReviewed: 8 October 2023 · Stayed in September 2023
Verified reviewClean and comfortable, the breakfast was good
Was good but not amazing
Dear Andrew, Thank you for taking the time to share your feedback on your recent stay at the Hotel Four Points by Sheraton Bogotá through Booking.com. We appreciate your detailed input. We're pleased to hear that you found our hotel clean and comfortable, and that you enjoyed our breakfast offerings. Your comments help us to continuously improve our services. We understand that while your experience was good, it didn't quite meet the "amazing" level, and we appreciate your honesty. Our goal is to consistently provide exceptional experiences, so your feedback is valuable in helping us work toward that aim. If you have any specific suggestions or if there's anything we can do to elevate your future stays with us, please don't hesitate to let us know. We're here to ensure that every stay is better than the last. Thank you for choosing to stay with us. Best regards, Alejandra Carvajal M. Gerente General General Manager Four Points by Sheraton Bogotá
Dear Andrew, Thank you for taking the time to share your feedback on your recent stay at the Hotel Four Points by Sheraton Bogotá through Booking.com. We appreciate your detailed input. We're pleased to hear that you found our hotel cl… Show more