The bed was so hard it was horrible..

The lady in reception went above and beyond to help me with everything I needed.. the hotel needs to give this woman a payrise, she is a true credit to the hotel. The pool area was clean, staff was all polite and happy to help.

Stayed in July 2025

the rooms need renovation, especially the bathrooms

helpfulness of hotel staff

Stayed in June 2025

The onsite restaurant had very poor food which was very disappointing. The early morning receptionist who could see we had very large suitcases but did not ask for a larger car so at 4.30am in the morning we had the absurd issue of how to fit both my partner and I in the smallest possible taxi with our luggage. No item could be put in the boot. The receptionist appeared to think it was fine that my partner and I could sit on top of each other for a 30 minute ride to the airport. It was sorted by the taxi driver but with little help from the male receptionist who put us in this position.

The hotel was like an oasis amidst a very grim part of town. The receptionist and porter were very helpful and welcoming. There is a pool and outside seating that is a refuge from the chaos outside on the streets. We only stayed one night as we were catching a flight early the next morning. Comfortable bed. I would recommend the hotel.

Stayed in June 2025

Pool and restaurant were great.

Stayed in May 2025

Everything was good

I will recommend this hotel to anybody . Very good.

Stayed in May 2025

Rooms need to be updated. Staff members were making Zumba earlier in the am, so we have to get up early than what I wanted.

Night staff were super nice.

Stayed in May 2025

Mosquitoes in the garden

Quiet, clean, lovely garden

Stayed in February 2025

Faded glory. You can see it was once a grand hotel, but it has lost its charm. The staff is very friendly, the street is a bit shady at night.

Stayed in April 2025

There wasn't really anywhere to walk around to shop or get food that was close to the hotel.

The staff was amazing and the hotel was nice for the price. The coffee shop was great, and the gated free parking was as well. The neighborhood wasn't the greatest but I felt completely safe and relaxed at the hotel. The staff went above and beyond the entire time we were there and it was one of the nicer places to stay only 10 miles from the airport.

Stayed in April 2025

The area was awful, no decent restaurant close by . Garbage and homeless people everywhere. Did not feel very safe in this area

Nice pool, and grounds,bed was comfortable. Staff nice.

Stayed in March 2025

Perfect price per value. Spacious environment. Nice staff.

Stayed in February 2025

Bugs in the bathroom and bedroom!

Staff were great, swimming pool was great

Stayed in November 2024

Pool is used during the day by local kids, meaning it was very loud and full for most of the day, leaving a lot of sun cream film in water in the evening.

Really nice hotel with swimming pool and clean, safe rooms. Breakfast avaliable and decent dinner restaurant. Close to big shops and main square. Safe, clean and very good.

Stayed in November 2024

Room was not clean to our standards. Towels and sheets were stained, hairs on the floor. We asked to clean it again and it was mostly better. Pillows were uncomfortable and the restaurant food was not too good. Not a great area, wouldn’t walk around.

Pool and pool area were nice. Staff was great. Breakfast was simple but good.

Stayed in September 2024

Pool hours should be extended.

The staff excellent

Stayed in August 2024

La ducha.

Limpio en general.

Stayed in July 2024

The elevator is old. The swimming pool is nice to swim in but it could be cleaned in a better way. Otherwise a nice place.

The location is adequate in the city centre. Staff are friendly. Check-in and check-out without issues.

Stayed in July 2024

Pool hours should be more extended

Nice breakfast

Stayed in January 2024

Everything was great

The place is very nice

Stayed in February 2024

I don't like the room was a litte bit ugly and old

I like the breaksfat was delicious

Stayed in January 2024

The dangerous looking barrio where the hotel is located. The taxi drivers we came across only wished to rip us off.

The location of the hotel was awful. In contrast your receptionist Estella was professional, helpful, and always with a smile.

Stayed in December 2023

The shower head was removed because it didn’t work and sprayed water everywhere in the room. So it was just a flow of water out of the pipe. Also, there were no controls over the water temperature and as much as I enjoy cold showers, I’d like the choice of heating the water even a little if I want to. Finally, I’d rather use shower gel than small soap bars to wash my hands after using the toilet or when showering

The swimming pool was lovely. The reception area was large and welcoming. The breakfast area had a great balance between seats in the open sunshine and those under cool cover. Amd the room I had was a great size

Stayed in November 2023

The wifi was a little spotty

Pool was good, the second pool is only for infants and parents, the breakfast was okay, they ran out of things a lot

Stayed in September 2023

Everything was great especially the staff.

Stayed in June 2023