Reviews of GHL Hotel Capital 5 stars
Calle 25B # 69A - 50, Fontibon, 110010 Bogotá, Colombia
Loading
Guests also reviewed these properties:
Kientzheim, France
Malcesine, Italy
Zarautz, Spain
Vayalār, India
Vagnhärad, Sweden
Hikkaduwa, Sri Lanka
Cagliari, Italy
Kolkata, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewThe food. I ordered food, a grilled chicken, and it Was very bad. The WiFi in the gym didn’t work
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewPosition to airport, transport and the botanical gardens
Bed was too firm
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff were helpful
No water for the entire stay and they sent you to a different hotel to shower. Some pre notice would have been fine but hearing about this upon arrival and then not knowing when the issue would be resolved by was disappointing.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLack of air conditioning
Dear Mrs Stacey. Thank you for your feedback. We are sorry for any discomfort caused by the lack of air conditioning. Although Bogotá’s weather is generally mild, we understand that this may affect your rest. Your comments are very valuable to us, and we will take them into consideration for future improvements. We hope to welcome you back soon. Best regards, Myriam Garzón General Manager
Dear Mrs Stacey. Thank you for your feedback. We are sorry for any discomfort caused by the lack of air conditioning. Although Bogotá’s weather is generally mild, we understand that this may affect your rest. Your comments are very valuabl… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very comfortable and food wise excellent
At the moment of my stay there were jobs going on and very loud , couldn’t rest properly, however been moved to another location. As it should be.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff very kind an helpful, breakfast was really good and airport shuttle was on time
Only one elevator was working and the waiting time was a little awkward
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI like everything
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewPerfect for a stop over in Bogota
Hope it was closer to the airport but it's close
Dear Mr Carlos. Thank you for choosing us for your stopover in Bogotá. We are glad to know our location close to the airport was convenient for you. We look forward to welcoming you again on your next visit to the city. Best regards, Myriam Garzón General Manager
Dear Mr Carlos. Thank you for choosing us for your stopover in Bogotá. We are glad to know our location close to the airport was convenient for you. We look forward to welcoming you again on your next visit to the city. Best regards, Myr… Show more
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewI liked the common areas and the staff was super friendly.
The carpet in the room, looked very old and seems to be dusty.
Dear Mrs Lina Thank you for sharing your experience with us. We are glad to hear that you enjoyed our common areas and that our staff made a positive impression with their friendliness. At the same time, we appreciate your feedback regarding the carpet in your room. We have shared this observation with our housekeeping and maintenance teams to ensure improvements are made and that our rooms meet the highest standards of cleanliness and comfort. We hope to have the pleasure of welcoming you back to Hotel Capital soon for an even better experience. Warm regards, Myriam Garzón General Manager
Dear Mrs Lina Thank you for sharing your experience with us. We are glad to hear that you enjoyed our common areas and that our staff made a positive impression with their friendliness. At the same time, we appreciate your feedback regard… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery close to the main bus terminal and also to the shops
Nothing really maybe the furniture in the suite room could be updated but wouldn’t put me off from staying again
Dear Mrs Brent Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location near the main bus terminal and nearby shops. We also appreciate your comment regarding the furniture in the suite, and please be assured that we are continuously working on updates to improve the comfort of our rooms. We look forward to welcoming you back on your next visit to Bogotá. Kind regards, Myriam Garzón General Manager
Dear Mrs Brent Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location near the main bus terminal and nearby shops. We also appreciate your comment regarding the furniture in the suite, and p… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThis hotel offers decent value for money in terms of what you get for your buck. We had a room with 2 double beds and it was clean and spacious; breakfast included. The bathroom was very small, but the shower was hot with very good pressure. The airport shuttle is convenient, but we waited over 30 min for it to arrive. There are a few shops and restaurants within walking distance.
We wanted to have dinner in the restaurant, but arrived too early for the buffet I guess. They didn’t answer us when we asked about it, and even though the food was already laid out, we weren’t allowed to take from it. Other local people later came and helped themselves without issue. No one in the restaurant spoke or understood English, so brush up on your Spanish before your stay. The food took ages to arrive and was just ok! The breakfast buffet was really good, but they didn’t offer decaf coffee, nor did they have a tea option other than green or black. The carpet in our room was dirty and dusty and could desperately use a deep clean. The beds were comfortable, but I didn’t like the synthetic bedding which felt clammy on our skin. Overall, it’s ok for one or so nights, but not my favorite place to stay and I’m not sure I’d book it again.
Dear Mrs Candice. Thank you for taking the time to share your detailed feedback about your stay at Hotel Capital. We are pleased to hear that you found your room clean, spacious, and comfortable, and that you enjoyed the breakfast buffet. We also appreciate your comments regarding our convenient location and airport shuttle service. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the restaurant service did not meet your expectations, including the communication difficulties and waiting times, and that our bedding and carpets did not provide the comfort and cleanliness you anticipated. Your observations regarding the bathroom size, bedding materials, and beverage options for breakfast have been shared with the relevant teams to help us improve these aspects. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you again in the future and provide a more seamless and enjoyable experience. Kind regards, Myriam Garzón General Manager
Dear Mrs Candice. Thank you for taking the time to share your detailed feedback about your stay at Hotel Capital. We are pleased to hear that you found your room clean, spacious, and comfortable, and that you enjoyed the breakfast buffet. … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe service and attention to details excellent
Everything was amazing
Dear Mrs Erika Thank you so much for your kind words. We are delighted to know that you enjoyed your stay and appreciated our service and attention to detail. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon. Best regards, Myriam Garzón General Manager
Dear Mrs Erika Thank you so much for your kind words. We are delighted to know that you enjoyed your stay and appreciated our service and attention to detail. Your satisfaction is our greatest reward, and we look forward to welcoming you b… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great at the hotel and staff was extremely friend! They had free shuttle to/from airport which was great!
Hotel had issues with elevator maintanince which cause a little longer waiting but nothing so bad.
Dear Mr Eduardo. Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our breakfast and that our team made a positive impression during your stay. It's also great to know that the complimentary airport shuttle service was helpful for you. We sincerely apologize for the inconvenience caused by the elevator maintenance. We understand that waiting longer than usual can be frustrating, and we appreciate your patience and understanding while we work on improving this aspect of our service. We hope to welcome you back soon for an even better stay. Warm regards, Myriam Garzón General Manager
Dear Mr Eduardo. Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our breakfast and that our team made a positive impression during your stay. It's also great to know that th… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewthe personal was so friendly and accepted my dog
I considere the pet friendly fee is quite high
Dear Mrs Maria Camila. Thank you for sharing your feedback with us. We’re truly happy to hear that you felt warmly welcomed by our team and that your dog was able to accompany you during your stay. We know how important it is for many travelers to have their pets by their side, and we’re glad we could make that possible. We also appreciate your comment regarding the pet fee. We regularly review our policies and pricing, and feedback like yours helps us identify areas where we can improve to offer an even better experience. We hope to welcome you and your furry companion back again soon! Warm regards, Myriam Garzón General Manager
Dear Mrs Maria Camila. Thank you for sharing your feedback with us. We’re truly happy to hear that you felt warmly welcomed by our team and that your dog was able to accompany you during your stay. We know how important it is for many tra… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe restaurant