Reviews of Gran Hotel 4 stars
Calle 54 No.45 - 92, La Candelaria, 050003 Medellín, Colombia

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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation & the staff are great.
The noise level can get loud at times in the morning.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe staff is really friendly and the hotel is good and comfortable
The fitness room needs to be restored
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewI liked most hotel's central position.
Worst thing is slow internet.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewEveryone was very helpful and very kind. We appreciated that there was water available daily to fill our water bottles. Breakfast was very simple but very yummy. Thank you!!
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewI had a great time at this hotel.the stuff very friendly professional.and always ready to helpTheir excellent service truly made my stay enjoyable.oh I forget it the breakfast it was amazing. Thank you for your hospitality.
All good
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewThe staff is fabulous and very helpful.
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewlocation and cleanliness
rooms and hotel was dated. but in very good condition, noise due to having windows open for ventilation.
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewIt’s not only a room but an apartment with a large living room. Has a strong safe to store valuables. Amazing shower, retractable mirror etc. In the city center and with private parking included.
The breakfast could be better. But it’s ok in Colombia. No cakes and counted eggs.
Reviewed: 12 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewPrice
Should have mentioned more clearly that the room doesn't have A/C
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewLocation and staff...
I need that restaurant to be fully opened again... I need more than breakfast when I go.
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewFantastic location, lovely staff - especially Diego on Reception at night, big room with a balcony.
Hotel is a bit tired (it must have been fantastic when it was new!), although the lovely staff make up for any shortcomings.
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewHaving a balcony was amazing. The room was spacious.
The hotel is very old and outdated. No AC. Very loud all night from traffic on the street. Terrible hard worn out mattress
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewIts a basic older property that is well taken care of. The staff was GREAT. They did my laundry in a few hours so i could travel with clean clothes.
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewClean. Hotel reception. Good bed.
View from swimmingpool was less than expected. Lot of street noise although I was in one of the highest levels. One elevator was broken down, it looks for a longer time. So i advice to book for one night or ask if both elevators work. Imagine having to walk 11 floors when the other one is not functioning. The area (old downtown) is not very safe at night. For going out you better go to Paradero, but this gets really bizzy in the weekends.
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewReviewed: 10 September 2024 · Stayed in September 2024
Verified reviewThe staff and hotel is clean
No airco is not like 4 star
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewA very basic hotel, certainly not four stars.
The hotel is very basic and needs a complete refurbishment. The bed is extremely hard and uncomfortable.
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewReviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 27 June 2024 · Stayed in June 2024
Verified review