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Reviews of Heiss Hotel By Jalo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1460 Carrera 43F, El Poblado, 050021 Medellín, Colombia

#146 of 414 hotels in Medellín

Guests' Choice

Review Score

Based on 248 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.6

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 3, 2025

    7.0
    Nice stay
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Small rooms

    Good location, and the gym and pool were nice

    Stayed in August 2025

  • Reviewed: August 31, 2025

    9.0
    Great!!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Rom was to small for a long stay Not much space for clothes and suitcases

    Amazing view from the balcony Nice pool area and rooftop bar Cozy

    Stayed in August 2025

  • Reviewed: August 27, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    -breakfast was nice, but it lacked variety. -we would have liked to have a proper wardrobe to put our clothes

    -the room was very comfortable and we loved the design -the rooftop bar where we took the breakfast had breathtaking views of the city. -even though the pool area was small, it was very nice to start the day with a few hours of sunbathing and swimming -everything was extremely clean! -staff was very nice and welcoming -we used the room service for pizza and it was amazing! We waited for like 45 min for someone to take our order, but once we ordered the food was at our door in 15 min!

    Stayed in August 2025

  • Reviewed: August 27, 2025

    9.0
    Great value and a perfect place to stay. You feel like you're among the trees. View is incredible.
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 3 nights

    The room was extremely small. I had to step over my luggage to get into the room to the bed as the small hall was the only area for a suit case and other bag.

    Loved the balcony looking out over city. Rooftop pool was incredible, the water temp was perfect. Gym was fantastic (although it was rather hot in there). Food for breakfast was incredible. Really nice vibe overall. Downstairs, the cafes/bars attached were really good with very friendly staff. Great alternative to in room service, but pricey.

    Stayed in August 2025

  • Reviewed: August 27, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Welcoming staff, great location, nice aesthetics, beautiful bubble pool which they warm in the evening, nice view of the city from the rooftop.

    Stayed in August 2025

  • Reviewed: August 27, 2025

    10
    Green and Beautiful
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 8 nights
    • Submitted from a mobile device

    I would love a better swimming 🏊‍♀️ space

    Clean and beautiful, make sure you got balcony, you are not gonna be disappointed , the Green and the view it’s a movie .

    Stayed in August 2025

  • Reviewed: August 26, 2025

    10
    Exceptional
    • Solo traveler
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The gym, rooftop, the bed very comfy. All facilities

    Stayed in August 2025

  • Reviewed: August 21, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 5 nights

    The room is extremely small. Our luggages did not fit inside the room and therefore our balcony became our closet where we would have to change open and close the luggages every day. The toilet and shower areas is so small you hear absolutely EVERYTHING!

    Breakfast was great. Service was amazing and the location was good because the location was quiet yet close enough to walk around.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms too small uncofortable for the price

    Location

    Stayed in August 2025

  • Reviewed: August 20, 2025

    10
    It’s a good place to stay.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing.

    The pool. The restaurants below it. The staff. The location.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    8.0
    It was great, staff was very warm and helpful
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Room was tiny

    Stayed in July 2025

  • Reviewed: July 31, 2025

    7.0
    Decent hotel to stay in El Poblado
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Seems Hotel is still under construction and not totally finished. Was looking forward to taking advantage of the pool on Monday, but it was closed for maintenance? So I assume this is every Monday?

    Staff was excellent and very friendly! Close to the area you need to be. The pool was fun place to be with great views from the Terras. Outstanding breakfast with personnel to match.

    Stayed in July 2025

  • Reviewed: July 29, 2025

    8.0
    Lovely hotel, nice stuff, cute room, nice breakfast, bad coffee!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    They have told us the coffee machine is broken, and during our 6 days stay they couldn’t repair it, and they served a very bad hardly drinkable coffee instead…I think in Colombia you can’t do that…it was a disappointment.

    The room with terrace was nice, they gave us 2 bottles of waters every day, and fresh towels as well!

    Stayed in July 2025

  • Reviewed: July 29, 2025

    10
    nice
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    food too expensive

    everything

    Stayed in July 2025

  • Reviewed: July 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The location

    Stayed in July 2025

  • Reviewed: July 23, 2025

    10
    My stay was amazing
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    Small room

    Cleanliness, quiet and comfortable

    Stayed in July 2025

  • Reviewed: July 22, 2025

    9.0
    It’s really a couples retreat: cozy, comfortable rooms and the balconies with the view of the city and surrounding garde
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    The food is really delicious

    The property is beautiful

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Confortable , restaurant room services was semi room service, and I didn’t like the questioning of an item after I turne
    • Leisure trip
    • Travelers with friends
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel didn’t know who cleaned my room at check in, there was a Calvin Klein jacket left behind and I was questioned more than once by staff after I turned it in as soon as I checked in. The last time the women knocked at my door at 9 am woke me up out of my sleep as I was explaining to her I turned it in she said they have cameras they can check I said please do as I explained , the lady walked by and I said that’s her and the cleaning lady said oh yes you did give me the jacket. I’m not sure why she didn’t confess sooner and waited for me to point her out. Also room service wasn’t room service I had to go down and order and pay then go back up to my room to wait for the food. I was told by restaurant staff when they have clients clients down there are priority. I didn’t receive one response from the restaurant downtownstairs not once out of all 5 or more messages I sent out for service.

    I liked the room , cleaning service when I got back to my room , transportation services

    Stayed in July 2025

  • Reviewed: July 18, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The service

    Nice place but bad service

    Stayed in July 2025

  • Reviewed: July 17, 2025

    10
    Great location
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Renovations

    The outside look

    Stayed in July 2025

  • Reviewed: July 16, 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Can hear EVERYTHING from Room to room …….. EVERYTHING

    Great place

    Stayed in July 2025

  • Reviewed: July 8, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 10 nights
    • Submitted from a mobile device

    Front desk staff

    Cleanliness and location.

    Stayed in July 2025

  • Reviewed: June 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It was very very noisy, speacially on the weekend in the AM. The room is actually really small.

    The staff were very attentive, helpful and kind, especially some of the breakfast staff and Julián, from the downstairs restaurant. The room was clean and comfy. Great location.

    Stayed in June 2025

  • Reviewed: June 11, 2025

    10
    Great location, clean, great value, and good restaurants
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 11 nights
    • Submitted from a mobile device

    The staff at the breakfast were a little rude, but it wasn’t really an issue.

    The property was always clean and has amazing views. The bed is comfortable and the balconies are private

    Stayed in June 2025

Showing 1 - 25

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