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  5. Reviews of Hotel Helene

Reviews of Hotel Helene This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carrera 40 10a 29, El Poblado, 050021 Medellín, Colombia

#281 of 414 hotels in Medellín

Guests' Choice

Review Score

Based on 100 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    7.8

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 9, 2025

    7.0
    Mixed feelings
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small walls, can hear everything. Not a lot of staff. Tv sounds were distorted. Poor lighting in the room.

    Location/price

    Stayed in February 2025

  • Reviewed: January 29, 2025

    9.0
    Great place next to the heart of the city but be prepared for late night loud music.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Location is a close to loud music and street so it’s noisy.

    Location is next to Provenza where all is action takes place. Everything is within walking distance. Room is clean and modern.

    Stayed in November 2024

  • Reviewed: December 2, 2024

    8.0
    Nice option
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    The room didn't had window so it was little bit claustrophobic, also the amenities for the bathroom are difficult to use.

    Nice location, friendly staff, not a bad choice for a 1 night stay.

    Stayed in November 2024

  • Reviewed: August 19, 2024

    7.0
    You’re gonna be hot :). But the place is small and beautiful
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioner almost didn’t work, a minibar was not cold too

    Location, reception, decoration

    Stayed in August 2024

  • Reviewed: August 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room I stayed in was too small and only had a very small window so no natural light in there, lit was also smaller than how it appeared in the online photos.

    Staff where very helpful, they made us fill welcome, breakfast wa also good. The bed was confortable, location was excellent. The shower had glass doors, good for the extroverts, not as much for me. Everything was great apart for the room not been the best in my personal opinion but it is a normal zise for the area. I just don't like darkness in an enclosed area. It was OK for two nights though.

    Stayed in July 2024

  • Reviewed: August 8, 2024

    9.0
    Very cousy and will recomend my friends
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    If can make some change of the bedroom windows to minimize the sound of music late at night.

    Breakfast was great. Staff was very attend and on time with our breakfast.

    Stayed in August 2024

  • Reviewed: July 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There is not much light in the room and the WiFi is very bad

    The location and the staff very nice

    Stayed in July 2024

  • Reviewed: June 12, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 3 nights

    BATHROOM WAS IMPOSSIBLY SMALL EVEN TO A MEDIUM SIZE GUY LIKE ME

    LOCATION, DECOR, STAFF

    Stayed in June 2024

  • Reviewed: May 28, 2024

    8.0
    Good hotel if you stay out of the room most of the time.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room distribution and internet

    Location and breakfast

    Stayed in May 2024

  • Reviewed: May 3, 2024

    9.0
    Super for the price
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was mice

    They need more variety, and i Know they are improving their menu for Breakfast

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Nice modern boutique style hotel
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Trendy and modern boutique hotel with super friendly and helpful staff. We don't speak much Spanish and they were able to help us with a smile everytime! Breakfast was excellent and the wait staff were very friendly and attentive. Good size comfy bed, and we got a room upgrade to one with a balcony. Very close to all the great restaurants and bars in the area. We felt very safe in this area.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    Great location
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 14 nights
    • Submitted from a mobile device

    The room was incredibly dark. The shower flooded and the AC spat/dripped water.

    Its in a great location for restaurants and bars

    Stayed in March 2024

  • Reviewed: April 3, 2024

    7.0
    Only fit for solo travel in an overnight no separate bathroom
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very small no closet no work table

    Great location

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Great beds, great location!
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t have a window in my room and the walls are thin you can hear everything!

    The most amazing mattress. I was at the end of my trip in Colombia and I had the best night there. Location was great too. In Poblado but quiet and you have lots of restaurants and cafes around.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Love the neighborhood, tree lined street and quietness.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 7 nights

    The only reason I gave a 9 in the review was because the shower didn't have hot water, it was warm but not hot, and after walking all day a hot steaming shower is needed. Also the sink water flow was very small. Both water issues were reported after a few days at the hotel and were fixed immediately. Perhaps a check should be done int he rooms often to see if there are any issues. Otherwise I hope to make it back to the same place sooner than later.

    The Manager upgraded my room which was unexpected and highly appreciated after reading on the reservation that I was staying for a week. The cleaning staff as well as the reception was courteous, respectful and friendly.

    Stayed in March 2024

  • Reviewed: February 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The WiFi was not working properly, disconnecting all the time. The breakfast was in the resto across the street, what is fine but there were not options to choose from. So basically you eat each day the same thing: scrambled eggs, juice and coffee. No staff speak English. Overall very positive stay

    The location was great. The room was very nice.

    Stayed in February 2024

  • Reviewed: January 12, 2024

    8.0
    It was Ok but a bit pricy
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no air extract in the bathroom and no privacy as it is in glass just located a few centimetres from the bed, no hangers/closet, same breakfast every day. Price a bit high. Too much noise outside. Maybe is required a 2nd glass in the windows

    Location and staff

    Stayed in December 2023

  • Reviewed: January 2, 2024

    7.0
    Incredible location for a short stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The rooms did not have a window and the layout is not the most comfortable.

    The location is incredible, staff and breakfast were top!!! The restaurant at the rooftop is a must.

    Stayed in December 2023

  • Reviewed: December 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    I love the staff How the hotel was gr8 located especially if you like to party good Breakfast only deception was that the AC was not as cold as I'm used to.

    Stayed in December 2023

  • Reviewed: September 19, 2023

    7.0
    Good location , be patient
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    They are very new and need to solve some issues about the building, after considering that, you can have a good time!

    The staff it’s amazing! In especial Natali she was very proactive, solve everything she van and also good recomendations to do there. The bed it’s super!

    Stayed in September 2023

  • Reviewed: May 16, 2023

    9.0
    thanks for the service
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    mosquitos

    clean

    Stayed in May 2023

  • Reviewed: August 15, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms

    Stayed in August 2025

  • Reviewed: April 27, 2025

    10
    Where magic happens
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This is a magic place for stay in Medellin city

    Stayed in March 2025

  • Reviewed: April 23, 2025

    5.0
    WAS OK, FOR THE VALUE, OVERPRICED FOR SUCH A SMALL ROOM.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    SMALL TIGHT ROOM, THE SHAMPOO DISPENSERS... DIDN'T FIGURE OUT HOW THEY WORKED.

    Stayed in April 2025

Showing 1 - 25

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