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Reviews of Holiday Inn Bucaramanga Cacique by IHG 5 stars

Transversal oriental Calle 93, 068001 Bucaramanga, Colombia

#2 of 69 hotels in Bucaramanga

Guests' Choice

Review score

Based on 225 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.5

  • Value for money

    8.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 26 August 2025

    9.0
    Great and heartwarming
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The cleanliness of the room and the decor of the hotel. Excellent staff everyone was very cordial and polite. The view of the city amazing

    Stayed in August 2025

  • Reviewed: 13 August 2025

    10
    Totally excellent
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Maybe you can add thin blankets for the ones that doesn't like thicker blankets.

    The breakfast was excellent and delicious

    Stayed in July 2025

  • Reviewed: 9 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room - High Floor
    • Stayed 8 nights
    • Submitted via mobile

    Air-conditioning noise in the room was very loud

    Great size room, staff were very helpful. View was amazing. Food was great.

    Stayed in August 2025

  • Reviewed: 27 July 2025

    9.0
    Very pleasant, staff was amazing, professional we felt amazing!
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Wifi connection was terrible with different wifi network needed on different levels of the hotel…video calling with what’s up is not possible in this hotel. Staff service at the rooftop bar at night was lazy. On the night I was at least. Cocktail was not good.

    Breakfast was amazing with several choices every day. Staff was excellent, this level of service is above what we see in Europe. Really amazing!

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very nice
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    We left towels on the floor to be changed and they just put them back up on the bathroom door from the floor.

    Wet nice location and comfortable

    Stayed in July 2025

  • Reviewed: 3 July 2025

    10
    Money well used.
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    In general i like it all.

    Very well taken care hotel. Location next to the mall is great.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    10
    Perfect stay for a beautiful city
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    None

    I loved the food!! It was excellent, so yummy 😋

    Stayed in June 2025

  • Reviewed: 26 June 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Na

    The breakfast buffet is a hit 🎯. I. The rooftop you can have a special place to share with your friends with amazing view and the personal attention was incredible. Nothing to lose.

    Stayed in May 2025

  • Reviewed: 24 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds - High Floor
    • Stayed 1 night
    • Submitted via mobile

    Restaurant staff and food was terrible

    Front desk was excellent

    Stayed in May 2025

  • Reviewed: 12 June 2025

    10
    Agradable
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    La vista exterior

    Stayed in June 2025

  • Reviewed: 7 June 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 9 nights
    • Submitted via mobile

    Restaurant wasn’t great

    Great

    Stayed in June 2025

  • Reviewed: 26 May 2025

    10
    Exceptional
    • Couple
    • Standard King Room - High Floor
    • Stayed 6 nights
    • Submitted via mobile

    The area, the service every thing

    Stayed in May 2025

  • Reviewed: 8 May 2025

    10
    Great hotel
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Breakfast, rooms

    Stayed in May 2025

  • Reviewed: 4 May 2025

    10
    Fantastic hotel with beautiful views of the city and located right beside a very nice shopping mall.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    At one point a cleaning staff member tried to enter the room while I was sleeping eventhough I had a do not disturb sign on the door.

    The front desk allowed me to checkin early after a travelling for 24 hrs - much appreciated. The restaurant view is amazing as is the view from the rooftop bar & pool.

    Stayed in May 2025

  • Reviewed: 6 March 2025

    10
    Perfect! (That’s not a sentence though!)
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything

    Clean, comfortable, location was excellent

    Stayed in March 2025

  • Reviewed: 6 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Easy to do the Check in, staff very friendly as well as at the restaurant and pool area. They were able to speak in English with my partner.

    Stayed in December 2024

  • Reviewed: 21 February 2025

    10
    The Best! Love It!
    • Business trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 6 nights

    Love Everything about this property, Great location, huge rooms, professional staff, Huge Mall next door and a very safe and clean area. Great room price

    Stayed in January 2025

  • Reviewed: 14 February 2025

    9.0
    Great Value for money The best hotel I have stayed at in Colombia
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Well located Excellent cleanliness Very helpful friendly staff Wonderful restaurant with great view Quasi outdoors

    Stayed in February 2025

  • Reviewed: 9 February 2025

    10
    Great location, close to the shopping mall with plenty of restaurants/food options. The hotel restaurant and top b
    • Leisure trip
    • Solo traveller
    • Standard King Room - High Floor
    • Stayed 8 nights
    • Submitted via mobile

    There was an issue with my key cars but that got resolved quickly.

    The property is super clean. The staff is attentive and courteous.

    Stayed in December 2024

  • Reviewed: 26 January 2025

    9.0
    Great overall
    • Leisure trip
    • Solo traveller
    • Standard King Room - High Floor
    • Stayed 8 nights
    • Submitted via mobile

    N/A

    Location, staff

    Stayed in January 2025

  • Reviewed: 26 January 2025

    10
    Bucaramanga we will be back
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Too many great things to say about the property , staff are excellent and always helpful , location amazing , and the breakfast is top top. Might be one of the best breakfast I have ever had in a hotel

    Stayed in January 2025

  • Reviewed: 1 January 2025

    8.0
    Confortable and no noise
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    It’s not well maintained and everything looks very outdated

    Even though the hotel brand is recognized and respetable, this one looks old and not well maintained once you enter the rooms halls. The price is too high for the looks of the property and the services provided

    Stayed in December 2024

  • Reviewed: 1 January 2025

    10
    Exceptional
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    All great

    Stayed in December 2024

  • Reviewed: 23 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The corridors to the rooms felt a bit worn and the carpets there were stained. There are only 2 guest lifts which get very busy at times

    Increíble view. Very comfortable beds, quiet rooms, great shower. The rooftop pool is stunning and the staff super friendly

    Stayed in December 2024

Showing 1 – 25

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