7.5

Reviews of Apartahotel Bareque centro

Carrera 9 #6-35 tejares el palmar, 631020 Salento, Colombia

  • Anonymous

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review

    Big room

    Our check-in experience was very frustrating and poorly organized. There was no visible sign indicating the property — it had been removed due to painting and was left on the ground, making it easy to miss. There was no reception or staff on site to greet us or assist with check-in. The location was also difficult to access — it was situated on an unpaved road, which made arrival even more challenging, especially with luggage. We were instructed to message a different phone number via WhatsApp upon arrival to be provided with access. After doing so, nobody showed up, and we were told to go across the street to another hostel — but there was no one there either. Communication through WhatsApp was disorganized and unhelpful, and there was no good responses via the app. To make matters worse, the owner was rude and insulting us over the phone, which was completely uncalled for. There was no clarity regarding the payment process — we were initially told we could pay by credit card and then requested multiple times to pay in cash, which was confusing and unprofessional. Eventually, we were able to pay with card. In addition, the total amount due was unclear. Extra fees like a cleaning charge and a 19% IVA were not specified upfront in the final price in the booking app. On top of that, the owner cancelled our reservation on the day of checkout, trying to prevent us from leaving a review through the platform.

  • 7.0 Good
    Pedro

    Reviewed: 17 July 2025 · Stayed in April 2025

    Verified review
  • Anastasia

    Reviewed: 4 February 2025 · Stayed in February 2025

    Verified review

    It was lovely. Clean and comfy Kitchen with utensils and clean plates. Quiet, no music or noise Enough lighting

    For the hot water just ask to turn it on

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  • Kevin

    Reviewed: 21 January 2025 · Stayed in January 2025

    Verified review
  • Zoe

    Reviewed: 1 December 2024 · Stayed in November 2024

    Verified review

    Location was excellent and room was very clean

    The showers didnt have any hot water after the first night and the staff were not on site and didn't respond to messages. The room was damp which caused the bedding and clothes stored into he room to become damp.

  • Omaira

    Reviewed: 25 August 2024 · Stayed in August 2024

    Verified review
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  • 7.0 Good
    Taylor

    Reviewed: 25 July 2024 · Stayed in July 2024

    Verified review

    Nice room, everything clean, good wifi and friendly staff

    Check in was a bit odd as there is no reception. Had to call the WhatsApp number and wait for a member of staff to arrive however they are responsive on WhatsApp if you have other questions. A reception is of course always more convenient.

  • Christopher

    Reviewed: 10 June 2024 · Stayed in June 2024

    Verified review

    The staff were super friendly. We were leaving the city a bit later, and they let us leave our bags at the place and were very helpful. The bed was a little tough, but I like it like that, but that's just me. :)

    I wish my room had windows, but some of the other rooms do. It's not that I didn't like it, but just a comment. :)

  • Showing 1 - 9

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