Reviews of HC Helena
944 Calle 8, 634001 Filandia, Colombia

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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe property was very clean and its location was perfect. It’s very close to the Calle Real. Breakfasts were excellent both days I stayed in the property.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewClean double room and owner offered fresh coffee in the morning. Good location. Gracias!
Rooms on the smaller side but sufficient, you might hear some noise from the street but nothing unusual. Would book again
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewThe shower was great. The roof terrace a good place for a drink. There was a fridge to cool your drink.
The room was quite small and so a little expensive for what you get. But all in all we really enjoyed our stay with Helena for 3 nights. Quiet location but very close to walk into town.
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 February 2025 · Stayed in January 2025
Verified reviewEverything
Reviewed: 23 January 2025 · Stayed in December 2024
Verified reviewGreat location, very helpful staff, and they were very accommodating to all the requests we had.
The bathroom door couldn't open fully because it was too small.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewBeautiful room! Great staff! And perfect location.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewThe room was very small but clean. The towels were fluffy and thick and the water from the shower was hot.
Our room that stated 1st floor was actually ground floor in the hall area 10 steps away from the reception. The window (indoor window) on the website looked out onto this reception area and kitchen, so no privacy there. The walls were like paper , so early on a Sunday morning all the conversations at 7am. in reception we’re like they were in our room! We definitely would have moved before we stayed but the town was full. The description on the website was very misleading.
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewClean rooms good price
No parking
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 July 2024 · Stayed in June 2024
Verified reviewIt's in a lovely quiet part of the town, and the views over the valley from the street and from the terrace upstairs were really stunning!
The room is a bit small and basic. We heard the construction works but only during the day.
Reviewed: 4 July 2024 · Stayed in July 2024
Verified reviewReviewed: 4 July 2024 · Stayed in July 2024
Verified reviewVery clean, friendly staff, good location. Enjoyable stay.
Located in a room with no window
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewBooking this place is a no-brainer: Good location Excellent price-quality Clean room Friendly staff Quiet and relaxed Netflix in the room Good laundry service
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Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 26 April 2024 · Stayed in April 2024
Verified reviewLocación, good view.
Doble bed was a bit small. The road looks like it needs to be fixed up.
Reviewed: 18 April 2024 · Stayed in March 2024
Verified reviewReviewed: 22 March 2024 · Stayed in March 2024
Verified reviewReviewed: 21 March 2024 · Stayed in February 2024
Verified reviewNinguno
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