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Reviews of Hostal Estrella de Agua

Carrera 5 # 6-24, 631020 Salento, Colombia

#91 of 94 hotels in Salento

Guests' Choice

Review Score

Based on 29 hostel reviews

7.2

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    8.9

  • Facilities

    7.3

  • Staff

    8.4

  • Value for money

    7.4

  • Free Wifi

    6.5

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Showing 1 - 25

  • Reviewed: September 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The kitchen was poorly stocked

    Great yard and tours with the mountain bike shop

    Stayed in August 2024

  • Reviewed: March 10, 2024

    6.0
    Great place. Very nice staff. Loud bar next door.
    • Leisure trip
    • Couple
    • Cottage with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Bar next door played very loud music till 1am.

    Stayed in March 2024

  • Reviewed: January 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room had window on street side so it was very noisy, because that weekend there was a big fiesta in town, but its not hotels fault.

    Nice garden with jacuzzi. Lovely cats and dog.

    Stayed in January 2024

  • Reviewed: August 17, 2023

    6.0
    Loud but nice property
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very loud. Music playing until late. My room was located under the reception and I could hear every step through the thin floors until after midnight. Their dogs were barking until late and I didn’t sleep much.

    Very chill vibes in a great location

    Stayed in August 2023

  • Reviewed: September 8, 2022

    8.0
    very nice!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shared kitchen needs more equipment

    super nice reception :) nice atmosphere

    Stayed in September 2022

  • Reviewed: December 28, 2024

    2.0
    Not worth it
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Upon arrival, we received a different room than what we booked through Booking.com. The staff was unhelpful and did not offer any discounts or assistance. We had booked a room with a private washroom and asked the receptionist about the noise level. He assured us it was quiet, but the room was right next to a busy street, making it impossible to sleep. The window was just a small slit that opening it put us within inches at shoulder level with pedestrians. The pictures on booking.com showed an actually window. We were also surprised to find extra charges for basic amenities like towels and hot water for the jacuzzi. This was not communicated to us prior to our stay.I recommend future guests inspect their rooms before paying. There are better accommodations in Salento for less money

    The only good thing I can say about this place is that it was close to the main park.

    Stayed in December 2024

  • Reviewed: July 26, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    To start my agony, i arranged a shuttle from them to come pick me up at the airport a week ahead of my arrival. Owner confirmed and sent my arrival info. Owner said vehicle info will be sent.Two days before my arrival, I sent a message asking to confirm again and the detail of the vehicle. No response . Kept messaging and emailing but was totally ignored.anxiety was building up as this was my first time to this place. Anyway, I managed to get my own transport to the hostel.Thanks to uber. Then the agony continues.i was given a room that didn't have a window. I know this was a hostel but my room had this moist musty bathroom smell in the whole room. It was like sleeping in public bathroom or locker room.i just couldn't get comfortable and rest.Had to check out on the second day of a suppose to be 4 day stay. i was getting sinus congestion every morning from the smell. Also, maybe they could invest a little bit on towels and pillows. Towels and pillows were just too old and worn out.

    Just the location.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    9.0
    Short break in Salento
    • Leisure trip
    • Solo traveler
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Long way from the dormitorio to the bathroom

    Pleasant atmosphere

    Stayed in July 2024

  • Reviewed: April 2, 2024

    5.0
    Not worth £58 a night, go for a cheaper and better alternative
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not worth £58! The room was small. Our previous hostel was only £24 a night and still in the centre. Not closed off from the outside, eg, open space above the door which was only partially mosquito netted, same in the bathroom an open space at the top of the wall with no net. The door also had a large gap at the bottom, on our first night the smell of gasoline coming in from the street was almost unbearable. No towels in room had to ask. We handed laundry in to be done but the service wasn’t available, as we were out all day we didn’t know and no one informed us on our return so we didn’t have time to search for alternatives. Stain which looked like blood on partners pillow case, informed reception who said they would bring another, 1.5 hours later we had to chase them for the case.

    Location was great, a 5 minute walk to the main square of Salento. Lovely large communal garden with plenty of seating options. Friendly host Jefferson who checked us in and explained everything in good English.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    1.0
    Horrible place to stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I stayed in the Deluxe Room. The room was very small and bathroom microscopic, the water in the shower wasn’t cold, that’s all I can say about water. There was no proper doors either to the bathroom or to the room, the room was locked with the padlock, this gave no noise reduction whatsoever from the hallway. The mattress was horrible, it was a sponge which was deforming under any pressure given, impossible to sleep without a broken back in the morning. The last and the most important thing is, my Deluxe Room, had no window! There were no towels, when I asked they provided some small thin sand paper quality towels. Walls and ceilings are made from paper and you feel like you literally sleep outside with other people. I wouldn’t stay again in this place. Neither cheap or comfortable. Very disappointing.

    Location

    Stayed in March 2024

  • Reviewed: March 30, 2024

    4.0
    Wouldn’t Return.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Moldy smell in room and bathroom with mushrooms growing on the wooden sink in the bathroom. Felt unhealthy. Wifi didn’t work. Just overall uncomfortable feeling - starting with a weird vibe with a staff member at check-in and again strange check-out where the staff had to evaluate our room like a homework assignment.

    Great location. Close to everything.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Great place!!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower pressure is not very strong and the water is not that hot either, small detail

    Staff were very very nice, kind and helpful Facilities were great And the location is ideal

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Estrella de agua
    • Leisure trip
    • Solo traveler
    • Cottage with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Next door is a restaurant that loves to play music at 6am. Nothing major beside that.

    The staff was wonderful and so what the place itself.

    Stayed in March 2024

  • Reviewed: February 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location. Friendly helpful staff. Pets including a lovely talking parrot. Complementary coffee, 2x hot tubs. Lovely gardens. Tropical vibe. Netflix as well.

    Stayed in February 2024

  • Reviewed: August 23, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We reserved the Deluxe room for a higher price, when we arrived the man in the reception first took our money (the payment for the Deluxe room) and after we saw the room and realized it's a regular room we requested to move to the room we reserved. The guy in the reception said it's occupied. So we demended to get the difference back and the guy refused and referred us to a mobile number of the manager that isn't answering until now. We are very dissatisfied and disappointed.

    Stayed in August 2023

  • Reviewed: May 14, 2023

    3.0
    Staff was ok. Manager who we contacted was rude and had no sence insisted the puppy only cried for a while and didnt let
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We booked 2 nights but only stayed one. If you are looking for a quiet place to relax this is NOT the place. There was construction noise all over from neighbours. The hotel had a puppy that started crying around 4am disturbing our sleep until they let him out of the room, later in the day he started crying again. We contacted the hotel manager to explain our concerns and to ask if we could cancel night number 2 wich she denied and we had to pay the other night. She insisted that we had changed our plans and that’s why we wanted to leave the place (which was not true).

    The property is in Salento, good location due it’s a very small town. So any hotel would be in a good location

    Stayed in May 2023

  • Reviewed: February 6, 2023

    1.0
    Jacuzzi NOT included in the price
    • Leisure trip
    • Solo traveler
    • Cottage with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    BE WARNED: you have to pay 80.000$ per person EXTRA to use the jacuzzi (for ONLY 2 hours). This is around $20USD and almost as much as we paid for the room. We literally booked this hostel BECAUSE of the jacuzzi... I recommend you book a hostel with pool/jacuzzi access included in the price, as it should 🙏🏼

    the room we had was OK

    Stayed in February 2023

  • Reviewed: September 22, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    You have to pay extra for all the activities: pool, pooltable ... So most travellers just go into town.

    Stayed in August 2022

  • Reviewed: September 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: April 24, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: January 10, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: July 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: March 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: October 21, 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2022

Showing 1 - 25

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