Reviews of Casa de Pinos Hotel Boutique
Carrera 34 46-104, 680003 Bucaramanga, Colombia

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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewHighly recommend. This is a charming little hotel with exceptional service. I have actually stayed here three times already. I left to see other places in the area and kept coming back. The neighborhood is great, a big park is a half block away, there are plenty of stores and a variety of restaurants very nearby. Not too close to el centro, but load the DiDi app on your phone and for $2.00 you can hop on the back of a motorcycle (cars are available too) and be there in ten minutes.
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewThe staff was very attentive, these guys are doing a formidable work. Breakfast is a strenght.
I would say it is not clear the publicity advertising as not all the rooms have AC and it is very uncomfortable as a costumer to be in negociations once you get in the hotel. The owner is not flexible and if not were by staff, I would not have stayed there. I would say the owner lacks empathy and is not clear in his price politics.
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewMaria was very helpful and even offered to serve me breakfast outside of the scheduled time.
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in October 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewMissing air conditioning
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewEverything about Casa de Pintos was perfect. Really nice hotel. Highly reccomend it!!
Nothing.
Reviewed: 30 May 2024 · Stayed in May 2024
Verified reviewLocation. Great walkability. Lots of restaurants nearby.
Nada
Reviewed: 1 March 2024 · Stayed in February 2024
Verified reviewBetter than many. Limited selection.
English language very limited. Thank goodness for Translation apps! Shower temperature only tepid.
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewToo noisy Personnel not trying to help
Reviewed: 7 December 2023 · Stayed in November 2023
Verified reviewReviewed: 30 October 2023 · Stayed in October 2023
Verified reviewReviewed: 7 September 2023 · Stayed in September 2023
Verified reviewReviewed: 31 August 2023 · Stayed in August 2023
Verified reviewHelpful friendly staff, good breakfast, kitchen access, spacious, good books
Tough neighborhood, barking dog, hard to darken room at night
Reviewed: 28 August 2023 · Stayed in August 2023
Verified reviewNice and friendly staff. They gave us a free coffee when we check in.
Some rooms don’t have A/C
Reviewed: 22 August 2023 · Stayed in August 2023
Verified reviewReviewed: 17 August 2023 · Stayed in August 2023
Verified reviewReviewed: 5 June 2023 · Stayed in March 2023
Verified reviewReviewed: 2 May 2023 · Stayed in April 2023
Verified reviewReviewed: 15 April 2023 · Stayed in April 2023
Verified reviewReviewed: 13 February 2023 · Stayed in February 2023
Verified reviewfriendly staff nice hotel
bucaramanga itself is not very nice