Reviews of Hotel Du Parc 5 stars
Calle 9 No. 41-36, El Poblado, 050010 Medellín, Colombia
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewHotel was just fine!
I think that they overcharged me at the Laundry. I paid for 7 t-shirts, 6 underwear and 4 pairs of socks + 1 water from the minibar almost 48 euro . That was a "rip-off" I think!
Dear guest, thank you very much for your great review. We are delighted to have provided you with the best service during your stay. We apologize for your experience with our laundry service. We are currently investigating what happened. We hope to welcome you back to the Hotel Du Parc for future stays.
Dear guest, thank you very much for your great review. We are delighted to have provided you with the best service during your stay. We apologize for your experience with our laundry service. We are currently investigating what happened. We… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewClean and spacious room. The spa and masseuse were great.
Fitness facilities were poor. The hotel staff weren’t very welcoming, but we also had very little Spanish so it could have been a language barrier. However, there was no atmosphere of warm and hospitality in the hotel.
Dear Stephanie, Thank you very much for choosing our hotel and for sharing your detailed comments. We are happy to hear that you found the room clean and spacious, and that you enjoyed our spa and the attention of our massage therapist. We sincerely regret that the fitness facilities did not live up to your expectations and that you felt a lack of warmth from our team. We also regret that the language barrier may have limited your experience; this type of feedback is very valuable to us. We sincerely appreciate you highlighting the aspects you did enjoy and regret that we did not fully meet the expectations of the others. We would love to have another opportunity to offer you a more personal and satisfying experience. If you decide to visit us again, please contact us directly. It will be a pleasure to welcome you personally and make sure you feel at home.
Dear Stephanie, Thank you very much for choosing our hotel and for sharing your detailed comments. We are happy to hear that you found the room clean and spacious, and that you enjoyed our spa and the attention of our massage therapist. We… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewSize of the room, breakfast, very clean, quiet, not crowded.
When the breakfast started, the omelet station wasnt ready and there were no pancakes, waffles around 6am.
dear guest, We'd like to inform you that we've taken note of your comment and are working to improve the coordination of our breakfast staff and ensure that the omelet, pancake, and waffle stations are available promptly from the start of service. We greatly appreciate your feedback, as it allows us to optimize our processes and offer a more seamless experience to our guests.
dear guest, We'd like to inform you that we've taken note of your comment and are working to improve the coordination of our breakfast staff and ensure that the omelet, pancake, and waffle stations are available promptly from the st… Show more
Reviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThey do a great job of providing new world service in an older world setting!
Nothing
Dear Todd, we appreciate you taking the time to share your wonderful experience with us. We look forward to welcoming you back to our property in the future. We strive every day to make you feel at home.
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewAwesome
Nothing
Dear Matías, we appreciate you taking the time to share your wonderful experience with us on this platform. We strive every day to make you feel at home. We hope that you continue to choose us as your trusted hotel when you return to Medellín in the future.
Dear Matías, we appreciate you taking the time to share your wonderful experience with us on this platform. We strive every day to make you feel at home. We hope that you continue to choose us as your trusted hotel when you return to Medell… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe room was huge and comfortable. The breakfast buffet was very high quality every day.
My room had a kitchen, but no utensils, cookware, plates, nothing. I had to make a special request to have these delivered to my room. But the next morning they were all taken away by housekeeping. I felt like the kitchen was just for show.
Hello, good morning, dear guest. Thank you very much for sharing your wonderful experience with platform. The kitchen is suitable for your use and enjoyment. There is a sign in the room indicating that guests can access the utensils they need and request them from the hotel staff if they wish to use the kitchen. We wish you a pleasant day and hope you return for future stays.
Hello, good morning, dear guest. Thank you very much for sharing your wonderful experience with platform. The kitchen is suitable for your use and enjoyment. There is a sign in the room indicating that guests can access the utensils they ne… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewGreat location. A good hotel with spacious well cleaned rooms.
Nothing
Dear Andrew, we appreciate you taking the time to share your wonderful experience with us on this platform. We're so happy we made you feel at home during your stay here in Medellín. We hope you continue to choose us as your trusted hotel for future stays.
Dear Andrew, we appreciate you taking the time to share your wonderful experience with us on this platform. We're so happy we made you feel at home during your stay here in Medellín. We hope you continue to choose us as your trusted hot… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewThe location is good
Breakfast is a joke, there are too few tables to seat all the guests. Also your choice is basically fruits or bread. Everything else is cooked by an amateur. Also don’t eat dinner in this restaurant, besides that its overpriced the food served was terrible. The staff acts more like prison guards than hosts. I have not seen one smile. Yet homeless people approach you literally in front of the hotel. The hotel claims you need a legal document to stay in this hotel. This is not completely true. Everyone needs a passport or Colombian ID. So Venezuelans, which can enter the country legally with just their ID, can not stay at this hotel. Than the room. The electricity is perfect, but everything else is old. The shower goes from burning hot to freezing cold constantly. Only solution, shower cold. You can hear everything in the hallway, lobby and the street (at the 3rd floor). I must say this hotel does attract very loud guests and I suppose the prison guards are okay with that. The room lacks maintenance, especially the bathroom. Now we come to cleaning. The room was clean and they clean it well. But I did not appreciate that my water and medication from my nightstand got thrown away, while they were not even empty. Also the shower flipflops they provided will only be provided once in your stay and were thrown away by the cleaning service on day 1. Overall I wonder how they got their 5 stars, I stayed in better 2 star hotels. It is not worth its price and I would not advise anyone to stay here.
Dear Arcas, we appreciate that you have taken the time to share your experience with us and within this platform. We regret that the experience lived within our facilities was not up to its standard. We will constantly strive to continue improving each of our services so that we can provide you with a wonderful experience every time you stay with us. We wish you a happy day and we hope that in future returns to Medellín you can give us a second chance and that we as a Hotel will ensure that your stay is 100% special and unique.
Dear Arcas, we appreciate that you have taken the time to share your experience with us and within this platform. We regret that the experience lived within our facilities was not up to its standard. We will constantly strive to continue im… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewNothing
The hotel was charging me twice the cost for the booking in my check in. After complaining during my stay they promised me to send me back the money - this never happened, they are criminal persons, be careful and stay better in another hotel!
Dear Detlef, if you wish, you can contact us directly via WhatsApp so we can find a solution for what happened at our facilities. We hope you'll write to us soon. We wish you a happy day.
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewThe location is hotel was key
There was nothing bad at this hotel. Everything was great.
Dear Robert, Thank you very much for taking the time to share your wonderful experience at our facilities. We constantly want to make you feel at home and enjoy your stays.
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewComfortable,the staff and breakfast
Location
Dear Álvaro, thank you very much for taking the time to share with us your great experience within our facilities, that is why we constantly want to make you feel at home, thus providing you with the best of the best.
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewEverything is excellent
Dear Guest, we appreciate that you have taken the time to share your great comment within our facilities, we hope that we will soon be able to have you with us again on future stays.
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewa boutique hotel with a great number of special charms located in the center of Medellin, close walk to night life, very safe and convenient. Great staff on all the levels. Just loved the place and would recommend to anyone going to Medellin.
Cannot imagine anything what can be disliked there!
Dear Alexei, thank you very much for taking the time to share your great experience within this platform. We are very happy to have always provided you with the best within our facilities, we hope that in the future we can always provide you with the best every time you stay with us, we look forward to seeing you on your next return to Medellín.
Dear Alexei, thank you very much for taking the time to share your great experience within this platform. We are very happy to have always provided you with the best within our facilities, we hope that in the future we can always provide yo… Show more