The only thing I didn’t like was that I couldn’t stay longer.

I had a wonderful stay at this hotel Everything was very, very nice. I especially loved the beautiful view, the relaxing pool, and the excellent restaurant. The staff were also incredibly nice and helpful.The whole experience was peaceful and enjoyable. I would definitely come back and highly recommend it to others.

Время проживания: май 2025

Everything the staff the rooms the Jacuzzi is on the deck of the room overlooking the lake. The pool area is a mindblower breakfast included, exceptional buffet, exceptional staff you would expect nothing less from a place like this and great value.

Everything about the property is top-from the pool that is second to none the Koi pond that surrounds you swimming in the pool. It’s just exceptional architecture. Eco system is thriving. The scenery is spectacular. Everything about the property will blow anybody’s mind just tranquil. They have boats jet skis available on demand to rent just an exceptional place. If you ever have a chance to come this is the place to stay hands-down.

Время проживания: апрель 2025

The people are very very friendly and kindly

Время проживания: январь 2025

Beautiful surroundings, the hotel is amazing, comfortable, food is delicious and fresh, the staff is very friendly, and helpful.

Время проживания: март 2025

Everything

Everything

Время проживания: март 2025

Everything is above what’s advertised. So so beautiful

Время проживания: январь 2025

The room had a bit of a smell but it was clean and beautiful

Amazing facilities

Время проживания: январь 2025

Nothing!

Everything!

Время проживания: январь 2025

Nothing

Everything from start to finish

Время проживания: январь 2025

Noisy: music playing constantly mostly due to loud tourist boats on the lake. Rooms were a bit small. Hotel annoyingly charges for small items like coffee and water. Stingy on coffee cups for the room. These are small things but for a hotel that is supposedly 5-star you don’t want to have to think about small, annoying charges for little things.

The views were amazing. The rooms were very clean. Hotel arranged transportation for us.

Время проживания: январь 2025

The jacuzzi setup is amazing!

Время проживания: ноябрь 2024

The road to get to the facilities is un-paved and harsh to traverse. When it rains it's a mud filled slipperry rocky endeavor. Our car almost got stuck trying to come in. Also, the heater did not work in the room it got fairly cool in the high hours of the night, and I turned on the central heating and would not come on. Also, it was not the hotels fault, but there was a lighting strike in the middle of the night that knocked out the power for a few minutes and when it came back the water was shut off maybe for about and hour.

The beautiful facilities, water pressure, temp.

Время проживания: январь 2025

The pillows, no kettle in the room and the massage in the room wasn’t very good.

The view, the food, pool/jacuzzi, the gym and the lovely staff at the restaurants

Время проживания: декабрь 2024

Excellent

Время проживания: декабрь 2024

When we stayed, two of the four rock jacuzzis were not working correctly. This is a popular thing to do (catch the views in the jacuzzi), and even with a reservation, you weren't guaranteed to get the right one. You had to be there and alert to jump in when someone left. Also, the hotel was not as full when we were there, and they were still setting a minimum consumption limit for the VIP firepit and the cabanas, which was a bit unnecessary since no one else was using them. Also, since you're staying a bit far from town, I'd say having the restaurant open later would be great. You can get room service, but the menu is a bit more limited.

The hotel is beautiful, with amazing views. Breakfast is included and served buffet style. The two restaurants have great food options that taste wonderful and were (in our opinion) very affordable for the quality. The staff is very responsive and alert to your needs. /you can get a free tuktuk to the restaurant, and transportation from the hotel to Guatape town is not that expensive should you want to explore it during the day.

Время проживания: декабрь 2024

The last stretch of road to the hotel is really bad with deep potholes all over the surface. Not sure if the hotel has any control over this but a bit of work would make the this a lot less of an uncomfortable ride.

Beautiful hotel, comfortable rooms, great hotel gym and friendly staff.

Время проживания: декабрь 2024

There were a few things that could use improvements. The road leading to the hotel is unpaved and feels a bit neglected, which is unexpected for such a nice property. Additionally, the shower water turned cold after about 15 minutes, which was a bit frustrating. It would also be great if breakfast started earlier than 8:00 AM. While I appreciate the relaxed vibe, an earlier breakfast would be helpful for guests wanting to explore the area. Overall, a lovely stay, but these tweaks would make it even better.

We had a great stay. The service was excellent, and the breakfast offered a wonderful variety that I really enjoyed. My room was comfortable, and the views were stunning. The pool and hot tub area were beautiful, and the poolside service made it even better. Highly recommend!

Время проживания: сентябрь 2024

A bit bumpy road to get there. But really no problem

Quiet and natural. Peaceful and relaxin. The best view. Pools and jacuzzi perfect. Good food

Время проживания: сентябрь 2024

The missing hand rails in every stair.

The breakfast was delicious, we love the food in the playa restaurant beach. The staff were great!!! The atmosphere was amazing, the view. We will back next year.

Время проживания: июль 2024

Nothing it was near perfect

Excellent quality and presentation

Время проживания: июль 2024

The hotel is in a wonderful location with outstanding views,rooms and facilities. The food delicious. Excellent staff who were exceptionally helpful, friendly and efficient.

Время проживания: июнь 2024

Nothing I totally loved the place

Staff members were all helpful and friendly also very clean

Время проживания: май 2024

Not much communication from staff, asked a few questions and couldn’t get a proper answer. The service can be slow at times especially at the restaurant, but that seems to be a trend all over Colombia, so it’s not really the staff fault, more so management

Beautiful design and the views are spectacular. Restaurant onsite is great as well

Время проживания: май 2024

That we didn't plan to stay more than one night. If we visit Guatape again I would stay here for longer!

I loved everything about the hotel from the moment we arrived to when we left. The hotel is very beautiful, the views are very beautiful, the staff were very friendly. The hotel exceeded our expectations.

Время проживания: март 2024