Reviews of Luxé Cabañas 5 stars

Staff was extremely nice. Food was good. I enjoyed the massage as well. Jacuzzi and view was amazing.

The place was beautiful with lake views. very nice.

There was not enough water for a 3-4 bedroom villa.

The area was very beautiful, it was like our own personal paradise. The cabanas that we stayed in were very secluded and felt as if we had the entire area to ourselves. The staff was amazing and very responsive to any of our needs. The restaurant was amazing whether you wanted to dine in or have deliveries to your Cabana. Everything was always delicious and quickly prepared with much care.Transportation around the property and the free breakfast buffet were much appreciated. The whole time was worry free.

The only downside to our stay was the wifi in our cabana not working and trying to use the next closest network which was very weak. The Jacuzzi wasn't prepared prior so when we wanted to get in there wasn't any power, a quick conversation with facilities and it was ready for us very quickly.

Very nice food and excellent service in a beautiful location open restaurant over looking the lake.

Better roads on property.

Everything is beautiful. Great location. Great food

Check in. They would not use pictures of our passports. So it was a big hassle

DANGEROUS!!! DON’T EVER STAY HERE!!!!! My wife and I went for our honeymoon January 2025, and our lives were put at risk. When we arrived at the property, we upgraded to their nicest room/villa. I’ll admit that the view of the reservoir was beautiful, but that all quickly changed. We noticed that the glass door of our living room, which connected to outside was not able to be locked. When nighttime arrived, we decided to lock the bedroom door of our villa. Little did I know that was the decision that saved our lives. At around midnight, we were woken by noises inside our villa. Within a minute, someone was trying to enter our bedroom door. I immediately shouted as our lives were in danger. Being in the middle of no where and the hotel having no phone number to call, my wife messaged the hotel through WhatsApp. This is the only form of communication you have with the property during your stay. She messaged saying someone was in our villa and to please send help. Whoever had entered, left the villa and security took over 12 minutes to arrive. At that point, we walked outside of our bedroom, and found the glass door in the living room completely open. We asked for security to move us to the main hotel (The Brown) but they were at capacity. Imagine having to stay in a villa where someone just broke in? We begged and paid for the security to stay until sunrise. The next day, no one from the hotel reached out to us to see how we were doing or feeling. No one followed up with us about their investigation and if the police were going to be involved. We had to bring it up to them and when we spoke to concierge, they acted like it was nothing. They never once apologized or offered anything for the trauma we experienced. We asked them for a refund of our second night since we didn’t feel comfortable staying another night and they refused. It wasn’t until I told them I was going to write a negative review that they said they would accommodate a partial refund.

Espectacular and very good service:)

The friendliness of the people 🥰

The location, the view, the privacy, the food and the facilities.

Spacious rooms

The worst place to stay in Guatape now. Must have been over 10 times an the last 3 times have been terrible. Rude staff especially in the brown part of the hotel. Over priced. So many stupid rules. You can’t sit certain places without certain wrist bands , more to sit near the water , minimum spends very odd . We went to pay roughly 300$ for 3 of us (just entry to the pool area) and they wouldn’t allow us one of there stupid paper wristbands bands had been lost. Instead of ringing the reception and confirming we were guest in the hotel they denied entry . Baring in mind we would have spent the the 300$ to get in plus probably the same eating and drinking all day and we are staying there !! I wouldn’t mind the place was dead. Also returned my car via the valet had damage on it that was not on the video they took and no responsibility for it. They have a beautiful place but who ever is in charge of managing the place needs sacking. I believe one was sacked last time Carlos as he’s no longer there apparently if not they lied about that too. Terrible running set up such a shame as beautiful location.

It was breathtaking and the staff were excellent

The views! The staff !