Reviews of Camelia by Masaya Collection 4 stars
Carrera 2 #12-49, Candelaria - Centro Historico, 111711 Bogotá, Colombia
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect, right in the middle of the historic center. The hotel is beautiful, well-decorated, and very warm. The staff is super nice and helpful. Special mention to the breakfast, which is excellent.
Nothing
Dear Ms. Jennifer, thank you for your wonderful review. We are delighted to hear that you enjoyed our prime location, beautiful decor, and the warmth of our staff. Your kind words about our breakfast are greatly appreciated. We look forward to welcoming you back in the future.
Dear Ms. Jennifer, thank you for your wonderful review. We are delighted to hear that you enjoyed our prime location, beautiful decor, and the warmth of our staff. Your kind words about our breakfast are greatly appreciated. We look forward… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe view is amazing! Staff was so helpful and nice
Nothing. I will be back!
Dear Maria, thank you for your wonderful feedback. We are delighted to hear that you enjoyed the amazing view and found our staff helpful and kind. We look forward to welcoming you back in the future.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThis place was super nice and peaceful. We had the best nights rest. The breakfast was an added plus.
Dear Renae, thank you for your wonderful feedback. We are delighted to hear that you found our place peaceful and enjoyed a restful night, along with the breakfast. We look forward to welcoming you back in the future.
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewThe hotel is very well located in the heart of the historic downtown in Bogota. The rooms are spacious, bed is comfy, amenities are pretty good. Breakfast is pretty good and is made to order and very fresh with enough options for most tastes Although Bogota is large, we were within a few minutes of most touristic spots we were interested in, which was really nice
Keep in mind the name listed is misleading, there is a second property across the street that is from Masaya. Really, this should be called Camelia. There are no elevators in the property. Bathroom tended to be a bit humid most of the time
Dear Mr. Rafael, thank you for sharing your experience. We are pleased to hear that you enjoyed our location and the breakfast options. Your feedback is valuable, and we will take it into consideration to enhance our services for future guests.
Dear Mr. Rafael, thank you for sharing your experience. We are pleased to hear that you enjoyed our location and the breakfast options. Your feedback is valuable, and we will take it into consideration to enhance our services for future gue… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe location is perfect in the heart of the historic district. I always felt safe. There are a lot of things within easy walking distance whether restaurants, museums, graffiti etc. Front desk was helpful and friendly. Bed was huge maybe a little hard for me but comfortable. WiFi worked well. Lots of options on the TV. We booked the room with the terrace and the views were great. Extremely satisfied with our stay.
No issues
Dear Jill, thank you for sharing your wonderful experience. We are delighted to hear that you enjoyed our prime location and the comfort of your room. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Dear Jill, thank you for sharing your wonderful experience. We are delighted to hear that you enjoyed our prime location and the comfort of your room. Your satisfaction is our priority, and we look forward to welcoming you back in the futur… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewVery friendly and helpful staff. Nice to have somewhere to eat at night, reasonable prices.
Dear Helen, thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the dining options. We look forward to welcoming you back in the future.
Dear Helen, thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the dining options. We look forward to welcoming you ba… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGreat shower and breakfast! Loved the skylight and the fact that it had blinds
Nothing bad!
Dear Elizabeth, thank you for your wonderful feedback. We are delighted to hear that you enjoyed the shower, breakfast, and the skylight. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewBeautiful place. Well located. Host super Nice and careful.
Dear Marco, thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location beautiful and our host attentive. We look forward to welcoming you back in the future.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewEverything was perfect, very clean and the staff were very friendly. I was completely satisfied.
Dear Mr. Jean-Pierre, thank you for your kind feedback. We are delighted to hear that you found everything perfect and appreciated the cleanliness and friendliness of our staff. We look forward to welcoming you back in the future.
Reviewed: 11 June 2025 · Stayed in April 2025
Verified reviewThe place is very beautifully done, the interior is wonderful, perfect location in the old town, we really liked the breakfast. Would definitely book again if we could swap the rooms.
Our room was very beautiful, however, all of the windows were facing the inner courtyard and therefore there was no fresh air and it was a little noisy in the mornings.
Dear Austeja, thank you for your kind words regarding the beautiful interior and perfect location. We are delighted to hear that you enjoyed the breakfast. We appreciate your feedback and hope to welcome you back for another stay in the future.
Dear Austeja, thank you for your kind words regarding the beautiful interior and perfect location. We are delighted to hear that you enjoyed the breakfast. We appreciate your feedback and hope to welcome you back for another stay in the fut… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewIt's a very nice renovated colonial mansion. The terrace is cool too. Breakfast was nice as well.
Just, it's cold in the cold season. You can heat it with an electric radiator, but it's cold, and there's nothing you can do about it.
Dear Michal, thank you for your kind words about our renovated colonial mansion and the terrace. We are pleased to hear that you enjoyed the breakfast. Your feedback is valuable, and we hope to welcome you back soon for another pleasant stay.
Dear Michal, thank you for your kind words about our renovated colonial mansion and the terrace. We are pleased to hear that you enjoyed the breakfast. Your feedback is valuable, and we hope to welcome you back soon for another pleasant sta… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe hotel is in an excellent location, new, beautiful, decorated, the room is clean, bright and has parquet flooring and real wood furniture.
The room was claustrophobic with a window to the hallway and an internal "terrace" with a view of nothing, both of which were left unused. No wardrobe but some kind of fixture. I was cold in the room - no heating. Breakfast was poor - not fresh products, and on at least one day the staff member did not provide correct information about what could be ordered.
Dear Hagit, thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the decor of the hotel. However, we regret to learn about the issues you encountered with the room and breakfast. Your comments will be addressed to enhance our services. We hope to have the opportunity to welcome you back in the future.
Dear Hagit, thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the decor of the hotel. However, we regret to learn about the issues you encountered with the room and breakfas… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewQuiet, comfortable, clean. Excellent staff. Sebastian and Mariana are extremely helpful!
Nothing.
Dear Irene, we are thrilled to hear that you had a great stay at our hotel Masaya Collection Camelia. We are delighted that you found the environment quiet, comfortable, and clean, and that our staff, especially Sebastian and Mariana, were excellent and extremely helpful. Thank you for your kind words, and we look forward to welcoming you back in the future!
Dear Irene, we are thrilled to hear that you had a great stay at our hotel Masaya Collection Camelia. We are delighted that you found the environment quiet, comfortable, and clean, and that our staff, especially Sebastian and Mariana, were … Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe location is great. The breakfast is outstanding. The place right across the street from it serves an amazing lunch. The woman serving breakfast was also excellent.
The place is beautiful, brand new, but it feels kind of abandoned. It lacked soul. I did not see any staff around in the evening, and the people I saw during the day, while kind, seemed detached, unavailable.
Dear guest, thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, breakfast, and the service provided. However, we regret that you felt a lack of warmth and presence from our staff during your visit. Your comments are invaluable, and we will work on enhancing our guest engagement. We hope to welcome you back soon.
Dear guest, thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, breakfast, and the service provided. However, we regret that you felt a lack of warmth and presence from our staff dur… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewLocation is great! Superb room and staff
No
Dear Rolen, we are thrilled to hear that you enjoyed the superb room and staff at Masaya Collection Camelia. Your positive feedback about the great location is much appreciated. We are sorry to hear about any issues you may have encountered and we will strive to improve. We look forward to welcoming you back in the future.
Dear Rolen, we are thrilled to hear that you enjoyed the superb room and staff at Masaya Collection Camelia. Your positive feedback about the great location is much appreciated. We are sorry to hear about any issues you may have encountered… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewBeautiful hotel & cosy apartment with a terrace with wonderful view over Bogotá &Monserrate. Helpful staff, good breakfast. Great location at the heart of la Candelaria. Close to all touristic places to go to, museums, churches, hills, and great restaurants.
Everything was fine
Dear Anna, we are thrilled to hear that you enjoyed your stay at our hotel Masaya Collection Camelia. It's wonderful to know that you appreciated the beautiful hotel, cozy apartment, and the terrace with a stunning view over Bogotá and Monserrate. We are glad you found our staff helpful, enjoyed the good breakfast, and loved the great location in the heart of la Candelaria. Thank you for choosing us and we look forward to welcoming you back in the future.
Dear Anna, we are thrilled to hear that you enjoyed your stay at our hotel Masaya Collection Camelia. It's wonderful to know that you appreciated the beautiful hotel, cozy apartment, and the terrace with a stunning view over Bogotá and Mons… Show more
Reviewed: 14 May 2025 · Stayed in April 2025
Verified reviewBeautiful design, central location, and super friendly staff. The beds were especially amazing, so spacious and comfy! Everything was perfect!
Nothing
Dear Audinga, we are thrilled to hear that you enjoyed your stay at our hotel Masaya Collection Camelia. It's wonderful to know that you appreciated the beautiful design, central location, and friendly staff. We are delighted that you found the beds spacious and comfy. Thank you for your kind words, and we look forward to welcoming you back in the future!
Dear Audinga, we are thrilled to hear that you enjoyed your stay at our hotel Masaya Collection Camelia. It's wonderful to know that you appreciated the beautiful design, central location, and friendly staff. We are delighted that you found… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe hotel is amazing, spacious rooms and very clean. I assume it is a new hotel and the value you get for the price is fantastic! Location is great, many shops and restaurants closeby and the main walking street is easily reachable. The staff is very friendly as well. I would highly recommend this hotel
Dear Joris, we are thrilled to hear that you had an amazing experience at our hotel. We are delighted that you enjoyed our spacious and clean rooms, as well as our convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Dear Joris, we are thrilled to hear that you had an amazing experience at our hotel. We are delighted that you enjoyed our spacious and clean rooms, as well as our convenient location. Your recommendation means a lot to us, and we look forw… Show more