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Stayed in July 2025

That the breakfast didn’t include coffee or juice. Kinda seemed like once you are there they nickel and dime you for things that you want because it’s a pain to get to things outside of the property.

Stayed in April 2025

Everything very clean and organized.

Stayed in March 2025

A bit expensive, and we needed to use a dirty road during 15 minutes to go there. And it's a bit crazy how the staff counted everything with us, even the towels in the room during the check-in.

Very beautiful hotel, everything was new. The swimming pool was beautiful and the suite room with private swimming pool very confortable.

Stayed in February 2024

Amazing everything

Stayed in March 2024

The 10 minute bumpy road . Was still worth it

I had the room with a private pool . Very clean room .

Stayed in February 2024

Everything was great. The food was amazing and the crew are on top of their game. We will definitely come back.

Stayed in December 2023

Great place to relax and spend time with someone special beautiful rooms the pool is amazing and the food .I stayed at the room with pool beautiful setting love the shower outside amazing experience will definitely go back thanks to all the staff for making the experience memorable.also did a romantic dinner beautiful set up w message and candles.

Stayed in September 2023

I didn’t like the location. 20 minutes away from Sta Fe de Antioquia and the road was dirt.

I liked the decor and style and also very nice staff.

Stayed in August 2023

the property is amazing! made you feel like you were in another country. everyone has to come and check them out

Stayed in June 2023

The location is a little far away from main streets.

The plants and surroundings let you feel like in Bali! The service team was excellent and the size of the property was just right and get cozy.

Stayed in May 2023

wifi didn’t work for the entire time we were there. surrounding houses/ fincas are close and party loud and late into the night. extra charge for morning coffee (and no coffee in rooms). restaurant food not great. all of these things might be ok at a hotel 1/3 this price, but leaves one feeling the price paid wasn’t comparable to the value.

beautiful architecture and finishings, very friendly staff, comfortable beds and rooms, beautiful pool and details throughout.

Stayed in December 2022

The neighboring farms made it difficult to sleep due to music being played until late/early morning.

I loved the attention of detail they had with the guests. Staff was very attentive on your needs. Food is amazing and fresh!!! The view is absolutely amazing!! The location is a little tedious, given its name (hidden refuge). It's located about 25 minutes from the actual town of Santa Fe.

Stayed in November 2022

Constant rumble from quarry next door ruins your stay if it coincides with the quarry operating hours. "free" breakfast is not free if they charge for coffee.

Surrounding vegetation and design

Stayed in August 2025

I have a couple complaints regarding the hotels lack of communication skills. First, directions provided to the property was a street address. When we arrived at the address it was a gated community with a different name and absolutely no signage for the hotel. There was no guard at the entrance to answer questions or open the gate. I texted the hotel and did not receive a prompt response. During our wait for a response a random guy on a motorcycle arrived and confirmed that yes the hotel was at this location. He was kind enough to let us in and give us directions to the property. We were already in the parking lot by the time reception responded to my text. Second, two days before arrival (a week after the opportunity to cancel the reservations without a fee) the hotel contacted me. The purpose of the call was to make me aware that there is a rock extraction "project" going on "nearby" and there could be some intermittent noise during the day. The truth is that a company is excavating a couple kilometers of riverfront directly across the road from the hotel. The excavation work started loudly at 6am and continued until 5pm. All day. Not here and there. A quiet day by the pool is not possible. I feel bad for the hotel. Its a nice property but because their lack of communication and the all day extraction noise I will not refer my friends there or return any time soon.

This is a very nice property. The staff was friendly, helpful and professional. The quality of the restaurant food was excellent. Breakfast was a la carte and not included but there was a variety of options. The pool area was well maintained and comfortable. Our room was clean, large and the bed was comfortable.

Stayed in July 2024

Too much noise externally trucks and rock machines ruined the peaceful atmosphere during the day.

It was okay but too expensive

Stayed in June 2024

Staff very friendly but not well prepared for the job. Food definitely needs to be improved. Music: even if I was promised to get nice “ambience” background music, things turned wild! From 11 am to 5:30 pm Saturday 20th January, only excessively loud “reguetón” was on the list. My iPhone measured above 95 dB at 10 meters from speakers! My petition to lower the music and put something else was not attended! About 10 younger local couples were enjoying the music with higher doses of alcoholic drinks. This is not acceptable. I think the hotel was also trying to compensate with the music the loud music of the neighbours. Awful!! The aggregates quarry operating at just 50 m away was also noisy. Maybe also the owner instructed the staff to compensate this. For me I prefer the noise of the quarry than the loud, awful and irrespectfull reguetón music. (The preferred music of the drug lords that we inherited in this beautiful Country). A lovely paradise spoiled! Sad. Please (Santiago) take action. Best

Architecture and decoration, ambience, nice job. Staff friendly.

Stayed in January 2024

The food was very limited, not much variaty. Disturbing noices of a stone factory nearby. A very unpleasant and tense atmosphere,, any small changes in food was charged extra and needed approval of management. Example: they had eggs in combination with sausages and avocado bread and or arepa. However if you wanted eggs only with arepa, or any other combination , this needed approval of management, which was pretty annoying. It felt a little like a disciplinary institute instead of a relaxed hotel.....

Not much, only the massage I got at the Spa

Stayed in November 2023

The food and the drinks are way overpriced, and the fact that the property is on a dirt road and around 1 hour away from town, you are a prisoner to the high prices!

The Pool

Stayed in September 2023

Unfortunately I wouldn't recommend nor would I come back there. They built the hotel right next to a road where trucks, cars and motos just go in and out, it is VERY noisy, in the room as well as outside by the pool, meaning you cannot relax. If you sleep in the cabin next to the road your bed literally shakes when a truck passes by... It makes the whole experience very different and now the hotel loses all the luxury, and I felt like it wasn't worth the money AT ALL. On top of that next to it are a few fincas that people go to party every weekend so the music is loud until 5 am... Overall I am very disappointed with the stay because it is an expensive hotel and you go there to relax, and we didn't sleep good at all, at night we felt like we just were in whatever motel next to roads and discos... If the hotel was half the price I guess it would be ok... Other thing I would change: - they don't have a sweet option for breakfast - they put loud music in the afternoon and night I guess so that we don't hear the rest but it changes the feel of the hotel, and it's not comfortable to have dinner with such loud music.

The hotel is beautiful, they did a very good job with the rooms, the cabins, pool and overall decoration. The staff is very friendly. The food is good and the cocktails and the bartender are outstanding.

Stayed in February 2023

The noise from an open mining site opposite the hotel was unacceptable. This together with the continuous noise of trucks passing night and say us unbearable.

The staff were very caring and attentive. They tried to make us feel as comfortable as possible.

Stayed in January 2023

The excavation that was going on outside the property along the river does caused a stir during the day. Also, the private jacuzzi didn’t have any hot water, clarifying this in the room description would be helpful.

The location is hidden right along a river and provided a great getaway providing am exclusive view of the surrounding nature accompanied by an infinity pool with restaurant and bar.

Stayed in December 2022

everything was excellent

everything!! location , view, staff , food

Stayed in December 2022

There are no comments available for this review

Stayed in June 2025