Reviews of Hotel Plazuela de San Agustín - PSA Hotel 5 stars
Calle 15 No. 8 - 65, 154001 Villa de Leyva, Colombia
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Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewUn servicio excelente, con un desayuno muy exquisito. Will recommend this place to anyone wishing a very typical stay at Villa de Levya with amazing service
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewThe location is the best one
I dont recommend this one for a family trip, it’s hard to get the stuff into the hotel and there is no help to do so. It was very expensive too since there are no so much amenities available and the service was just ok. The breakfast took like forever.
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewEverything! The place is fantastic and close to everything
Nothing
Reviewed: 14 May 2024 · Stayed in May 2024
Verified reviewSocial Areas were very nice, you think because of this the rooms are going to be nice, but they were Bad.
the rooms very old, Mattress was terrible, Pillows Terrible, bathroom terrible, it's not worth the value, will never be back
We were surprised by the stark contrast between your comment and all the positive comments we have received in recent years. We take this seriously, so we scheduled an inspection by the mattress service technician, yet no anomalies were found in terms of firmness and back support. We understand that some guests have individual preferences, so if you ever plan to return, please let us know in advance about your specific preferences, and we will do our best to accommodate.
We were surprised by the stark contrast between your comment and all the positive comments we have received in recent years. We take this seriously, so we scheduled an inspection by the mattress service technician, yet no anomalies were fou… Show more
Reviewed: 1 February 2024 · Stayed in December 2023
Verified reviewThe hotel building, especially its public areas, are quite beautiful, and it is located in one of the best parts of Villa de Leyva. Staff was friendly (but needed better management).
The hotel is quite beautiful, and the staff was very friendly when we visited. However, there were many instances of management problems, likely from absent management during midweek. The parking lot pricing was misleading, which could have caused conflict had we chosen to escalate. Despite the hotel being almost empty most of our stay, we were put in one of the worst rooms available, ground floor next to reception and without windows to the outside. There was a general feel of lack of senior management onsite, with staff doing the best possible, but often lacking hotel standards. It was the most expensive hotel during our visit to Colombia, and though fine, it was an inferior experience compared to all the others.
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewBeautifully decorated with spacious and unique rooms. The food was delicious and the atmosphere of the common areas was relaxing and had many secluded spaces to enjoy a game of cards, delicious food, or relaxing by the fire.
Some of the rooms facing the road had were a bit loud at night due to a basketball court right outside.
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewBeautiful hotel with many tranquil spaces very close to the main plaza. Comfortable beds with beautiful rooms. Feels like going back in time because of the decorations and the structure of the hotel.
Staff could use a bit of training.
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewReviewed: 17 December 2023 · Stayed in December 2023
Verified reviewReviewed: 27 November 2023 · Stayed in September 2023
Verified reviewReviewed: 7 November 2023 · Stayed in November 2023
Verified reviewReviewed: 7 August 2023 · Stayed in August 2023
Verified reviewBuena relación precio, calidad ubicación.
Reviewed: 31 May 2023 · Stayed in March 2023
Verified reviewReviewed: 8 April 2023 · Stayed in April 2023
Verified reviewReviewed: 30 December 2022 · Stayed in December 2022
Verified reviewPrivate and tranquil property. Large well appointed rooms with antique decor. Beautiful courtyard with breakfast patio and plants. Romantic, historic, elegant property.
A magical boutique house.
Reviewed: 19 November 2022 · Stayed in October 2022
Verified reviewConvenient location, in the center of the town.
It was very expensive for the room you get. The bathroom and shower are terrible