Reviews of Hotel Poma Rosa 4 stars

Nothing was good about this place.

If you don’t want to get sick from the overwhelming mold—stay far away from this place! We traveled as a group of four to Colombia for what was supposed to be an unforgettable vacation. Unfortunately, our stay at this hotel left us with nothing but frustration and disappointment. Let’s start with the mold. The smell in both rooms was unbearable. The staff tried to cover it up before our arrival by scrubbing the walls with strong-smelling chemicals that reeked of bleach. It didn’t help much—within minutes, the stench of mold overpowered everything. The air conditioning units were just as bad, emitting both a strong moldy odor and an incredibly loud noise. The rooms looked nothing like the photos online—barely even 10% accurate. They were not properly cleaned, the furniture was chipped and worn, the smell was awful, and worst of all, there were no windows! One of the rooms had a door that simply wouldn’t close. We waited over two hours for someone to come fix it, and the "repair" involved ripping out parts of the doorframe and forcefully kicking the door into place. I wouldn’t have felt comfortable leaving any of my belongings in that room. We tried to cancel the reservation within 10 minutes of arriving, as it was immediately clear the conditions were unacceptable and not as advertised. However, the manager refused, and Booking.com said their hands were tied—so we ended up wasting our time, money, and peace of mind. We ultimately had to book a different place to stay, as we were genuinely concerned for our health and didn’t want to risk getting sick from breathing in the mold.

The hotel staff was incredibly accommodating, helpful and understanding. I asked for a series of favors due to an inconvenient in my business trip, and Alejandra, the receptionist, was kind and thoughtful. I will surely be back, what a great service! The room was clean, silent and fresh.

I liked everything.

The location is a nice residential area, great location for exploring Laureles. The staff are super, very friendly and helpful with anything you need - from booking tours and taxis to a clogged toilet ;-) Quiet during the night.

Even for being in Medellin, we found it a bit expensiv for the level of hotel. Quite basic and small room, but clean and quiet during the night and day.

Location Guest service Facilities

N/A

Personal very friendly

ac not working properly

Beautiful and very quiet location and genuinely nice and helpful staff. Every morning they served authentic Colombian breakfast.

The room window was directly in the internal courtyard, which was anyway very quiet.

The location is great.

The facilites are old and not well maintained.

Location

Room was hot no windows and just very poor ventilation, also bathroom floor was seeping water true and shower door didn’t close!!! And don’t ask for early breakfast! And just poor communication!!!

The location is fantastic , central yet very quiet . Staff is lovely 🤗🌞

Clean room. Location. Price. Breakfast.

Safe non functional. 50K pesos for the each visitor to your room.

the staff were amazing, helped from check in all the way to check out. the hotel was very nice. situated away from the city noise. breakfast was delicious. I have a fussy eater who is 7 but he ate everything and even wanted more. thank you for everything

the room is nice. The hotel is pretty

this is a hotel for Colombianos and families. Very quiet. Foreigners interested in La 70 (where all the nightlife is) should look elsewhere no smoking is allowed anywhere on the premises, even on the outdoor terrace