Reviews of Hotel Salento Real Eje Cafetero 4 stars
Calle 3 No 4-31 , 631020 Salento, Colombia

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Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewFirst of all, very happy with the service provided by the staff, specially Alejandra that made our stay totally wonderful, she organized all of our activities and was always available to us. The room was nice and the location of the hotel was perfect for trip.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewRooms were good, Hotel is beautiful, staff was nice
Besides breakfast was well prepared, the quantity isn’t enough. My suggestion is to pass breakfast to a buffet. Courtesy water should be given to all guests.
Mrs. Nadia, We appreciate your valuable feedback that allows us to improve day by day. We have a water dispenser in the lobby area for the convenience of all our guests. We do not offer water in plastic bottles as we are eco-friendly, but what our guests usually do is refill their thermoses with cold and/or hot water as needed. We hope to have the pleasure of serving you again on your next visit to Salento. Sincerely, Management.
Mrs. Nadia, We appreciate your valuable feedback that allows us to improve day by day. We have a water dispenser in the lobby area for the convenience of all our guests. We do not offer water in plastic bottles as we are eco-friendly, but w… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe location is perfect, because it’s not in the middle of the town, but everything is a walking distance!! People were really polite
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewCentral location in Salento is great, you can easily move around town by foot.
We had a suite with bubblebath, which is was spacey and great. However, no balcony and very damp, clothes hardly dry if at all, after a rainy afternoon outside. Too damp for my taste. Breakfast is OK-ish but can be better Cleaning can be 'a touch' better. Staff does not speak English
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe staff was very helpful with planning activities. Good breakfast
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Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe personnel was very friendly and ready to help
The noise coming from the outside
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLocation, breakfast, shower, building.
Bathroom's door.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewClean, good breakfast, Fancy, Restaurants Nearby
Anything, everything was good
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewBeautiful hotel in a colonial style. Very clean, good breakfast. Good location, close to Calle Real and very quiet
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewToda la ayuda brindada por la recepcionista. Muy amables!
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewGreat location, super front of house staff, good linen
We were cold, there was no central heat and we didn’t have hot water one morning. There was a storm that knocked it out so not their fault. Breakfasts plentiful but not very special.
Reviewed: 21 June 2025 · Stayed in April 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewBeautiful colonial hotel, rooms were impeccable, bed was super comfy and the staff were very helpful. The parking space was good too.