Lounge chairs on beach would be nice.

Everything! The most relaxing, luxurious getaway. The staff is incredible especially at the main restaurant near lobby! They went above and beyond for us when we wanted sushi and prepare it specially. The room was impeccable and the pool very relaxing.

Stayed in August 2025

I recommend adding extra support at checkout. With one more staff member, the line would have moved faster, helping reduce delays with taxi drivers. The gym, though small, is functional and one of the best among hotels in the area. However, it needs maintenance: some dumbbell pairs are missing, and the machines require mechanical and electronic servicing. Given how busy it was every day during my stay, I believe an upgrade to a larger space would be beneficial. There appears to be some room to expand, either by relocating the shop or extending toward the events area.

Excellent service: the staff is very friendly and cheerful, the food is delicious, and the beach truly lives up to its name. Everything was great; I will definitely return. I have just a few minor suggestions (and I emphasize they are minor) that I share only to help improve an already outstanding experience. My compliments to the staff.

Stayed in June 2025

Nothing

Everything

Stayed in June 2025

nothing

everything

Stayed in May 2025

Loved the location and the food and the staff 🫶🫶🫶

Stayed in April 2025

Jacuzzi needed to be repaired and the room furniture was a bit dirty.

I can't say enough about the staff and the food was fantastic.

Stayed in March 2025

N/A

Friendly staff. Food was great

Stayed in March 2025

The food can be improved.

Stayed in February 2025

Friendly staff

Stayed in January 2025

N/A

Great room and pool area

Stayed in December 2024

The Pool was too cold. Restaurant service is too slow even when there is almost no one sitting, I can't imagine when is full. I asked for hot water for tea and they told me they would add cost for it, which I can't believe is not included. Menus (Both restaurants) are limited, and sometimes, they do not even have the whole menu and don't offer more options.

The hotel is well-organized and clean, with a beachfront location, offering lovely views from everywhere. Love the breakfast and Sunday buffets. We attended the Mexican Day at Cayeye, and it was delicious and a lot of fun.

Stayed in January 2025

No complaints

Wonderful buffet, lots of fruit to choose from. And lots of food to choose from.

Stayed in January 2025

The roads to get to the hotel.

Close to the airport, excellent service

Stayed in January 2025

We stayed in peak season so cost was out of line with our other hotels across Colombia. Bizarrely close to the airport and right in flight path on take off: google maps shows the beach about 700m from end of runway so planes often still have their landing gear out when they fly over. We quickly got used to this and wasn’t an issue but it might be to some. Also worth noting restaurant service was often really slow (1 hour or more).

Very good beach resort - welcome relaxation break after our Ciudad Perdida trek. Private beach & lovely pool deck. Decent gym (excellent by local hotel standards). Lovely rooms and very friendly staff.

Stayed in January 2025

None

Hotel restaurant is so nice

Stayed in November 2024

The facilities are very good and the hotel has a direct entrance to the beach.

Stayed in November 2024

We didn’t like that the planes were literally taking off some km away and passing by in front of the hotel, that was quite noisy and it felt disturbing so in a quiet place at the beach. The good was also not excellent compare to other places, but ok.

We liked all the services they offer in this hotel, we really much enjoyed our room, the pool area, the massages and our daughter happily stayed at the kids club, although it was not other children, they prepared for her some games and painting, which she enjoyed 😊. Also, great cleaning service!

Stayed in November 2024

Everything is clean, great atmosphere,amazing food, beautiful decorations, great Staff. Very friendly . The beach is clean and beautiful , great sunsets. It is easy to mingle around without getting lost inside the hotel. I didn’t use the spa which seem amazing but I am definitely coming back and that will be one of the things I won’t miss. 🥰

Stayed in November 2024

Everything

Stayed in November 2024

Breakfast wasn’t including for everyone , when I did my booking was included???..

Ok

Stayed in November 2024

Some of the rooms have a funky smell, you can hear the planes when they take off and land. I wish they had more variety of bread and soft cheeses for breakfast.

Good variety of foods at breakfast, comfortable rooms, close to the airport

Stayed in November 2024

Sometimes the food service was… really slow. And by slow I mean you better be planning on staying all night.

Great property and kind staff

Stayed in October 2024

People ! They have the best team in the restaurant and the hotel. Thank you all for been so kind with my Family. Luca says hi !

Stayed in September 2024

They could improve with the restaurant service felt very long but once we knew we were prepared. The food was really good. We ate there very often. Loved the breakfast too.

The rooms were spacious and clean. The staff were so helpful. The view and sunset very worth it. We didn’t want to leave the pool. Kids loved it too!! The service provided at the front desk was exceptional, especially the team organising tours.

Stayed in August 2024