Reviews of Sheraton Bogotá Hotel 5 stars
Calle 25 B N°69 C 80, Fontibon, 110931 Bogotá, Colombia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI liked breakfast, pool and shuttle bus
Dear. Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the breakfast, pool, and shuttle service. It’s always rewarding to know that our guests appreciate these aspects of their stay. We hope to have the pleasure of welcoming you back again soon. Best regards, William Escobar General Manager
Dear. Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the breakfast, pool, and shuttle service. It’s always rewarding to know that our guests appreciate these aspects of t… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast was absolutely incredible. Such a huge variety and you could not be disappointed. Wow.
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe staff at breakfast and the Hashi lounge bar were simply the best. They were friendly and hospitable, with a smile on their faces every time they spoke to you. The piano player also had the perfect selection of pieces for the late afternoon glass of wine. The lovely 'camareira' was very kind and went beyond expectations with clean towels and little treats every day.
Unfortunately, I had to pay for 2 people even though I was alone in my room. The price was already higher as I'm not a member. That was unnecessary, but I do understand, as it was Semana Santa. I do hope the hotel reviews this policy.
Dear Guest, It is extremely important to us to have your feedback regarding the services and the experience you had during your stay. We thank you for completing this survey, since by knowing first-hand comments and suggestions like yours, we can review and improve our processes. We hope you will give us the opportunity to serve you again. Cordially, William Escobar General Manager
Dear Guest, It is extremely important to us to have your feedback regarding the services and the experience you had during your stay. We thank you for completing this survey, since by knowing first-hand comments and suggestions like yours,… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in February 2025
Verified reviewThe room is small, for the price we payed I think is expensive, no good view of the city despite we ask a high floor.
Dear Guest, It is extremely important to us to have your feedback regarding the services and the experience you had during your stay. We thank you for completing this survey, since by knowing first-hand comments and suggestions like yours, we can review and improve our processes. We hope you will give us the opportunity to serve you again. Cordially, Jessica Bernal Ramírez Quality Assurance Manager
Dear Guest, It is extremely important to us to have your feedback regarding the services and the experience you had during your stay. We thank you for completing this survey, since by knowing first-hand comments and suggestions like yours,… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewSheraton Bogotá stays afloat thanks to its convenient location - but that’s only an advantage for those staying one night near the airport. The hotel is like a Colombian telenovela: a bit of chaos, a bit of charm, and plenty of stories to share over coffee. If you enjoy adventures and small surprises, you’ll like it here!
Sheraton Club Sheraton Club feels like a secret society. Beer and wine are hidden like pirate treasures and served as a "compliment," strictly limited to two glasses per evening. The staff follows the philosophy of "slow and steady wins the race." Empty plates, cans, and bottles remain untouched for at least an hour - tested and confirmed! Glasses have water stains, as if they’ve never been properly wiped. Napkins are a challenge of their own. Instead of a napkin holder, there’s a QR code on the table urging you to help save the turtles, and you get just one napkin per person - eco-friendly style, making you feel like a guardian of nature. No music. Amenities The room is a cozy little corner - clean and tidy. But there's a surprise with the slippers: just one pair for two people. Either they expect you to share, or they forgot the second pair. Wired internet seems to be out of order throughout the entire hotel - I stayed in two different rooms. There’s no terrace, and the smoking area is just the street in front of the hotel. No tables, no benches, but the ashtrays turn into art installations as guests carefully stack empty cigarette packs in them - since finding a trash bin nearby is impossible. Don’t expect any feedback forms after meals - they must be confident we’ll come back anyway.
Dear Mrs. Sergey We are deeply sorry that your experience at our hotel was not what you expected. We sincerely appreciate you taking the time to share your feedback, as it is critical in helping us identify areas for improvement. We sincerely apologize for the inconvenience you have experienced during your stay. It is our commitment to offer a quality service, we have taken note of this situation and we are working immediately to resolve it. The team is being briefed to ensure that these types of incidents do not happen again. We greatly value your feedback as it helps us to continue to improve our services. Cordially, Jessica Bernal Ramírez Quality Assurance Manager
Dear Mrs. Sergey We are deeply sorry that your experience at our hotel was not what you expected. We sincerely appreciate you taking the time to share your feedback, as it is critical in helping us identify areas for improvement. We since… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewNice hotel, good location to the airport. Nice area. Safe. The staff were friendly and helpfull. Great Breakfast. Good shuttle to the airport.
First room we were given, the aircon was stuck on freezing, and the toilet was blocked. They gave us the room next door. We settled in only to find the toilet was blocked as well. They gave us a third room on the ninth floor. This was fine eventually- Moving three times was tiring especailly as it was our last night after travelling for nearly 3 week and we were heading back to Europe the next morning, Packing and unpacking 3 times.
Dear Guest, It is extremely important to us to have your feedback regarding the services and the experience you had during your stay. We thank you for completing this survey, since by knowing first-hand comments and suggestions like yours, we can review and improve our processes. We hope you will give us the opportunity to serve you again. Cordially, William Escobar General Manager
Dear Guest, It is extremely important to us to have your feedback regarding the services and the experience you had during your stay. We thank you for completing this survey, since by knowing first-hand comments and suggestions like yours,… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewReviewed: 11 March 2025 · Stayed in February 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewExcellent for airport and very nice hotel
Nothing
Dear Mr. Paul, Kind regards on behalf of the Sheraton Bogota Hotel. We appreciate that you have taken the time to complete this survey, for us it is very valuable to know your perception of our services. We are pleased to know that you had a pleasant experience and that your stay was pleasant. For this reason we would like to know a little more about what made your experience a memorable one. Thank you for choosing us, we hope to see you soon. Cordially, Jessica Bernal Ramírez Quality Assurance Manager
Dear Mr. Paul, Kind regards on behalf of the Sheraton Bogota Hotel. We appreciate that you have taken the time to complete this survey, for us it is very valuable to know your perception of our services. We are pleased to know that you had… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified review