Reviews of The Charlee Hotel 5 stars
Calle 9A #37 16, El Poblado, 050010 Medellín, Colombia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe hotel facility is very good
The service was the worst I have ever experienced. Over 45mins to check in. Additional tax charges because I used a foreign ID card and not my passport with an entry stamp. This is the only hotel in Colombia where this has happens to me. I arrange for 4 friends from UK to come so we could go to the rooftop brunch. I was messaging the hotel for two months in advance and they didn’t tell me that the day if the brunch had been changed to a week earlier. Despite it stating the contrary on there website. I was basically told it was not their problem as the rooftop of the hotel was managed by a different company. It ruining our weekend and they didn’t care. Absolutely terrible service from start to finish. I will never stay here again.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation is great, staff are all friendly and attentive, especially Santiago. Gym was well equipped Room service food was high quality
Breakfast options were limited. The rooftop bar looked nice but wasn’t open air and the pool was closed for refurbishment.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel is superbly situated near many restaurants, bars, and other nightlife activities. A variety of stores, banks, and pharmacies are also nearby. The breakfast offerings are impressive. The wait staff is attentive and accommodating.
The decor is appropriate for the style of the hotel, and it is impressive. However, I prefer a more contemporary decor.
Dear Gene, thank you very much for your wonderful review. We are delighted to hear that you found our location to be superb, with easy access to restaurants, bars, and nightlife. It is also gratifying to know that you enjoyed our impressive breakfast offerings and that our staff provided attentive service. Your feedback regarding the decor is appreciated, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We hope to welcome you back to The Charlee Lifestyle Hotel in the future for another enjoyable stay.
Dear Gene, thank you very much for your wonderful review. We are delighted to hear that you found our location to be superb, with easy access to restaurants, bars, and nightlife. It is also gratifying to know that you enjoyed our impressive… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewbreakfast was amazing. Also the free bev cart was a great surprise. The whole staff was so nice and helpful and attentive. Planning my trip back in august.
Dear Guest, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our breakfast and the complimentary beverage cart, as well as the attentive service provided by our staff. Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back in August and hope to make your next stay even more memorable. Thank you once again for choosing us.
Dear Guest, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our breakfast and the complimentary beverage cart, as well as the attentive service provided by our staff. Your kind words motivate us to… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewI had a wonderful stay at this hotel in Poblado. The staff were exceptionally friendly and helpful, making my check-in and entire stay a breeze. The room was beautifully clean and comfortable, offering a relaxing space after a day of exploring the city. The hotel's location was perfect, just a short walk from parque lleras. I would highly recommend this hotel to anyone visiting Medellin!!
Dear Mr. Juan Esteban, we are thrilled to hear that you had a wonderful stay at our hotel in Poblado. It brings us great joy to know that our staff's exceptional friendliness and helpfulness made your check-in and entire stay a breeze. We are delighted that you found your room beautifully clean and comfortable, providing a relaxing space after exploring the city. The hotel's perfect location near Parque Lleras is indeed a great advantage. Thank you for highly recommending our hotel to anyone visiting Medellin. We look forward to welcoming you back in the future!
Dear Mr. Juan Esteban, we are thrilled to hear that you had a wonderful stay at our hotel in Poblado. It brings us great joy to know that our staff's exceptional friendliness and helpfulness made your check-in and entire stay a breeze. We a… Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewLocation, the rooms
The security didn’t let us back in the hotel after check out because i was wearing shorts
Dear Mr. Ihab, thank you for sharing your feedback. We are glad to hear that you enjoyed the location and rooms during your stay. We apologize for the inconvenience you experienced with the security not allowing you back into the hotel after check out due to wearing shorts. Your comments are valuable to us, and we will address this issue to ensure a smoother experience for all guests. We appreciate your understanding and hope to welcome you back in the future.
Dear Mr. Ihab, thank you for sharing your feedback. We are glad to hear that you enjoyed the location and rooms during your stay. We apologize for the inconvenience you experienced with the security not allowing you back into the hotel afte… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewOsh in Cartagena is an absolute gem and, hands down, the best dining experience I’ve had in the city. From the moment you step in, the ambiance sets the tone—elegant yet welcoming, with a vibrant energy that complements the historic charm of Cartagena. The service was impeccable, with attentive staff who were passionate about the menu and eager to offer recommendations. The wine selection was equally impressive, with pairings that elevated the meal to another level.
The room had a moldy odor that was coming out of the bathroom.
Dear Mr. Leo, thank you for sharing your experience at our hotel. We are thrilled to hear that you enjoyed an exceptional dining experience at Osh in Cartagena, and that the ambiance, service, and wine selection exceeded your expectations. Your feedback is truly appreciated. We apologize for the inconvenience regarding the moldy odor in the room, and we will address this matter promptly to ensure a more pleasant stay for our guests in the future. We look forward to welcoming you back for another memorable experience.
Dear Mr. Leo, thank you for sharing your experience at our hotel. We are thrilled to hear that you enjoyed an exceptional dining experience at Osh in Cartagena, and that the ambiance, service, and wine selection exceeded your expectations. … Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in January 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe hotel is located directly next to the red light district and has a good roof top area
the concierge at check-in was completely overstrained (30min!), unprofessional and unfriendly. This woman as an individual and as the first representative of the hotel destroyed so much atmosphere that the overall impression of the hotel remains bad, even if the rest of the staff is friendly. The infrastructure of the hotel is old and the beds are completely worn out. Renovation work was purely cosmetic. The appearance to the eye is fine however. Everything is nice to look at.
Dear Raaflaub, Thank you for taking the time to share your experience. We sincerely regret the inconvenience experienced during your check-in process. An internal situation was reported that day that affected our usual speedy service, and we understand the importance of a first impression. The person involved also wishes to extend their apologies for what happened. At The Charlee, we strive to provide warm, professional, and efficient service from the very beginning, so we appreciate your comment, which has already been shared with the team to reinforce our standards of care. Regarding your observations about the infrastructure, we appreciate your appreciation of our design and assure you that we continue to work on constant improvements that guarantee both comfort and aesthetics. We hope to have the opportunity to provide you with an experience that better meets our expectations on a future visit. Best regards, Charlee Concierge The Charlee Lifestyle Hotel
Dear Raaflaub, Thank you for taking the time to share your experience. We sincerely regret the inconvenience experienced during your check-in process. An internal situation was reported that day that affected our usual speedy service, and … Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in February 2025
Verified reviewBeautiful room. Great location
Nothing really. Everything was great
Dear Mr. Scott, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel, particularly the beautiful room and great location. Your positive comments are truly appreciated. We are committed to providing exceptional experiences, and we hope to welcome you back soon. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Thank you for choosing to stay with us.
Dear Mr. Scott, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel, particularly the beautiful room and great location. Your positive comments are truly appreciated. We are committe… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewView, location
Dear DENIECE, we are delighted to hear that you enjoyed the view and location during your stay at our hotel. Your positive feedback is truly appreciated. We strive to provide a memorable experience for all our guests, and we are thrilled that we met your expectations. Thank you for choosing The Charlee Lifestyle Hotel. We look forward to welcoming you back in the future. Concierge
Dear DENIECE, we are delighted to hear that you enjoyed the view and location during your stay at our hotel. Your positive feedback is truly appreciated. We strive to provide a memorable experience for all our guests, and we are thrilled th… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewWe had an amazing experience at Charlee Hotel! The concierge went above and beyond to help us find a car and ensure everything was perfect for my husband's birthday. The room was beautifully prepared. the location is unbeatable-right in the heart of everything, close to all the best party spots. if you are looking for great service, and a vibrant atmosphere, this is the place to stay! Highly recommended. and a very secure place
Dear Yanelys, Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience and that our concierge could assist in making your husband's birthday extra special. It’s great to know you enjoyed the room, our prime location, and the vibrant atmosphere. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back for another unforgettable stay! Kind regards, Charlee The Charlee Lifestyle Hotel
Dear Yanelys, Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience and that our concierge could assist in making your husband's birthday extra special. It’s great to know you enjoyed the room,… Show more
Reviewed: 2 March 2025 · Stayed in January 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewProperty was clean, lots of amenities and great accommodations.
Dear Asia, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our facilities, amenities, and accommodations. We look forward to welcoming you again soon. Kind regards, Charlee The Charlee Lifestyle Hotel
Dear Asia, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our facilities, amenities, and accommodations. We look forward to welcoming you again soon. Kind regards, Charlee The Charlee Li… Show more