Reviews of The Click Clack Hotel Medellín 5 stars
Cra. 37 #10A 29, El Poblado, 050021 Medellín, Colombia
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Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewVery nice place for vacay
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything was amazing!!!
Nothing, everything was perfect.
Hello Ferrer, Thank you so much for your wonderful review! We're thrilled to read that you found everything amazing and appreciated the attention to detail. It’s always our goal to provide a perfect experience for our guests. We love your visits and providing you the best experiences we can! Please allow us to have you back anytime soon! Have a wonderful day! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Ferrer, Thank you so much for your wonderful review! We're thrilled to read that you found everything amazing and appreciated the attention to detail. It’s always our goal to provide a perfect experience for our guests. We love your… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSuper naturale ma anche moderno
Check in and out
Hello Ivan! Thank you for taking the time to share your comments with us! We're thrilled to read you enjoyed the natural and modern vibe of our hotel. Your feedback is important to us, and we’re always looking for ways to enhance our guests' experiences. We appreciate your comments regarding the check-in and check-out process, and we’ll definitely take them into consideration. We hope to welcome you back soon for an even better stay! Have a wonderful day! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Ivan! Thank you for taking the time to share your comments with us! We're thrilled to read you enjoyed the natural and modern vibe of our hotel. Your feedback is important to us, and we’re always looking for ways to enhance our guests… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat hotel to stay at in Medellin. Rooms are perfect, food is great (try out the Thai restaurant!) and it’s very green with all the plants around.
High Price - overpriced for Colombia. Loud music at the pool made us go back to the rooms, as you couldn’t read or relax at all.
Hello Robert! Thank you for taking the time to share your comments with us! We're thrilled to read that you enjoyed your stay and appreciated the perfect rooms and our Thai restaurant. It's great to know that you loved the greenery around the hotel as well. We will share your feedback with the involved areas so we can enhance our guests' experiences. We hope to welcome you back soon! Have a wonderful stay! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Robert! Thank you for taking the time to share your comments with us! We're thrilled to read that you enjoyed your stay and appreciated the perfect rooms and our Thai restaurant. It's great to know that you loved the greenery around … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHonestly, nothing. From the moment I arrived, the experience was disappointing.
The service was chaotic and unprofessional, the rooms were poorly maintained, noisy, and uncomfortable. Housekeeping was inconsistent, the amenities felt cheap, and the overall atmosphere was far from what you’d expect at a supposedly premium hotel. Every detail from the food quality to the staff’s attitude made the stay unpleasant.
Hello Aurelio! We're a bit surprised to read your detailed comments, as our system shows no record of your arrival at the hotel. We're aware that your reservation was moved to August 30 and a penalty fee was applied. We truly look forward to welcoming you soon and making sure you enjoy the best possible experience with us. Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Aurelio! We're a bit surprised to read your detailed comments, as our system shows no record of your arrival at the hotel. We're aware that your reservation was moved to August 30 and a penalty fee was applied. We truly look forward … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewAttention to to guests and details
A small issue, but the hotel management made it up for it.
Hello Brainhen! Thank you for your review! We're thrilled to read that you appreciated our attention to detail and guest service during your honeymoon vacation. It's great to know that our team was able to address any concerns you had. We always strive to ensure our guests have a memorable experience, and your feedback helps us improve. Please allow us to have you back anytime soon! Have a wonderful day! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Brainhen! Thank you for your review! We're thrilled to read that you appreciated our attention to detail and guest service during your honeymoon vacation. It's great to know that our team was able to address any concerns you had. We … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNice breakfast, but each day the same. Clean rooms. Beautiful interior and exterior.
Overpriced for what you get. There is no SPA, pool is without heating although in the morning and evening it is cold, same breakfast, super small gym. Long check in process.
Hi Volodymyr, Thank you for taking the time to share your thoughts, your feedback is really important for us in order to continue improving! We're glad to hear you enjoyed the breakfast. However, were sorry to hear you thought each day was the same, as the included breakfast menu has about 12 different main courses apart from the buffet, for you to choose daily. We're also already thinking in creating an SPA area. Meanwhile, massages can be scheduled directly to the room. We appreciate your notes, and we hope to see you back in the future, as we are committed to making your next experience even better! Sincerely, Laura Rivera Head of Guest Service The Click Clack Hotel
Hi Volodymyr, Thank you for taking the time to share your thoughts, your feedback is really important for us in order to continue improving! We're glad to hear you enjoyed the breakfast. However, were sorry to hear you thought each day was… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewVery good common areas such as the bar and restaurant. Great location
Attention to details and cleanliness of the rooms.
Hello Nacer! Thank you for your feedback. We're glad you enjoyed our common areas and location. We're sorry you didn't quite liked the attention to details and cleanliness of the rooms. We will share immediately your comments with our team and involved areas, in order to improve our service. Please allow us to have you back anytime soon. Have a wonderful day! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Nacer! Thank you for your feedback. We're glad you enjoyed our common areas and location. We're sorry you didn't quite liked the attention to details and cleanliness of the rooms. We will share immediately your comments with our te… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewWe stayed at the Click Clack Hotel and it was one of the worst experiences we’ve ever had. Upon arrival, we were informed there would be an event for Colombiamoda at 7 p.m., but no one explained the impact it would have on our stay. When we returned from dinner, we were told the party would go on until 2 a.m., with a live DJ. This information was never disclosed during the booking process or at check-in. We even mentioned we had another reservation at Hotel Marquee, but we canceled it to avoid noise — and still ended up in a worse situation. That night, it was absolutely impossible to sleep. The next day, we were reassured there would be no more late-night events. Yet again, they took us for fools: the party went on until 5 a.m. with loud music and a DJ. We couldn’t sleep for the second night in a row. On top of that, we couldn’t use the terrace, hotel access was restricted, and even breakfast was unpleasant due to loud sound checks in the background. We paid 3.4 million COP for two nights without sleep, rest, or access to basic amenities. We felt completely scammed. At the very least, a hotel in this category should offer respect, clear communication, and minimum conditions for rest. We absolutely do not recommend this hotel under any circumstance.
Hi Maia, thank you for taking the time to share your experience. We're sorry that your stay didn’t meet your expectations and that it was negatively affected by the events held during Colombiamoda. We understand the frustration of not being able to rest, our intention was to create a vibrant experience around a culturally significant moment, but in your case, it caused discomfort and for that, we really apologize. Please know that this is not something that typically happens at our hotel. We are committed to offering a balance between creativity and comfort, and what you experienced is far from the standard we aim to deliver. We take your feedback seriously and are already working with our team to improve how we inform guests during special event dates, so similar situations can be avoided in the future. Paula Pinilla Head of Guest Service The Click Clack Hotel
Hi Maia, thank you for taking the time to share your experience. We're sorry that your stay didn’t meet your expectations and that it was negatively affected by the events held during Colombiamoda. We understand the frustration of not b… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified review- breakfast, very good quality, diverse selection - interior, hotel design - staff, helpful and English speaking - rooftop
- some positions were too expensive, especially at the rooftop - rooms could be a bit bigger and better noise resistant. We heard everyone walking through the corridor next to our room
Hello Dominik! Thank you for taking the time to share your comments with us! We're thrilled to read that you got to enjoy the breakfast, with its diverse selection, and our hotel design: Those are things worth remembering! We're sorry you didn't quite enjoy your room: we try to offer our guests different options just to try to help them find the best choice for each one of them. Please allow us to have you back anytime soon. Have a wonderful day! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Dominik! Thank you for taking the time to share your comments with us! We're thrilled to read that you got to enjoy the breakfast, with its diverse selection, and our hotel design: Those are things worth remembering! We're sor… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI loved this property, it had a vibrant atmosphere, good selection of restaurants and bars. The room was comfortable and had a great design.
Their was 2 roof bars which was great, the very top one the staff was rude, not sure they knew if we were guest of the hotel but they treated us like some randoms who didn’t deserve attentive service.
Hello Adam! Thank you for taking the time to share your comments with us! We're thrilled to read that you loved the property and got to enjoy the atmosphere, restaurants, and great design. We’re sorry for the inconvenience you had with the staff on the Rooftop bars: Our priority is making our guests feel comfortable and happy, so making you feel they had a rude attitude is totally unacceptable. We’ve already talked to the manager of both Rooftop bars in order to prevent this from happening again and provide the best experiences. Please allow us to have you back anytime soon! Have a wonderful day! Juan David Ortiz Guest Service Analyst The Click Clack Hotel
Hello Adam! Thank you for taking the time to share your comments with us! We're thrilled to read that you loved the property and got to enjoy the atmosphere, restaurants, and great design. We’re sorry for the inconvenience you had with … Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified review