Reviews of Volare Guatapé isla de descanso y retiro

Volare Guatapé Isla is a dream destination, where you can escape the hustle and bustle and enjoy a serene environment with just a few other visitors. Here are some important details to know before you go, which we discovered when we booked our stay. Volare is only accessible by boat, which departs from the marina at 12 PM and 3 PM free of charge. If you need to return to the mainland for any reason, you can do so, but you'll need to pay for the ride. It's also a good idea to bring snacks, food, and drinks, as Volare has a basic "restaurant" that serves simple breakfast and dinner options. While the food is adequate for a meal or two, if you're staying longer, consider purchasing some items for your breakfast and dinner, since there are facilities available in the kitchen. The bungalows are beautiful, providing a comfortable stay. During the day, the weather is pleasantly warm, while evenings can be chilly. The pool is warm throughout the day and is perfect for both kids and adults. You can also enjoy various additional services, just ask in advance to plan accordingly. If you're interested, you can even request a massage. Overall, it is an amazing place to stay!

Fabulous! Pedro and Leda were amazing picking us up at the boat receiving us , helping with the children, Estefanny was wonderful as well with all communication

The cabins are new and very modern. Comfortable beds. Heated pool. The property is very idyllic and has so much charm with horses, cows, and roosters around. Although the rooster has misunderstood the usual wakeup hours (he thinks it is at 3:30 a.m.), it still was lovely to be so remotely surrounded by lovely landscapes. The family who owns the place is the most lovely people I met in a long time! They treat you like family and always are there to help out with anything 🙏🏽 I highly recommend this place, I know for sure I will be back.

Just got home from an amazing stay at Volare. Pedro and Ledi were super kind and helpful during our stay and gave us the best attention possible. We met Juanma the owner and he is a great person as well full of recommendations for your stay. The place is stunning. Good Location, cozy cabins, delicious food and plenty of activities to do. It is impossible to get bored. Thank you for 3 amazing days, we were super happy to spend our holidays at Volare. We’ll be coming back soon.

The heated pool is awsome!👍 You can also use it once it is dark. You can see the stars while relaxing in the warm water. Absolutely genius! The atmosphere is very relaxed. The boat ride over the lake is a really nice start in your holiday! We rented a canoe and the trip was awesome. The animals on the side (dokey, horse, dogs)are very friendly. It is very safe and the children liked it a lot. For a remote area the internet was very good! It also was accessable over the whole are. Friendly owner Family.

Construction work 2 out of 4 days only 5m away from our veranda. So no calm relaxing space. In addition we were the only guests on site and they hav seen us sitting on the veranda. Still decided to do construction work (flex, drill, hammer) all day. In this price category inaceptable. We really did not understand the good reviews for the food. We only had dinner once and can't tell anything about lunch. Just to give you an impression this was the menue option: Hotdog, Burger, French fries , Arepa. All ok, but nothing like what we expected given the other reviews. Description of the stay / Furnishing : Payment fee of 5% for credit card payment if I don't pay cash. Also they stated in the booking confirmation, that cash is not accepted. You can only access the venue by boat. Nice but should be mentioned in the description. No dishwasher also said so. No cutting board. Stove is producing a lot of soot.

The hotel is in a beautiful place and the huts are lovely and comfortable. The staff where so lovely and helpful in every way. The person who cooked for us was really kind and a good cook.

Because the water levels are low, boat transport to town drops you off at a port about 10minutes out of Guatape by car. You need to get an additional taxi to get to Guatape. The lake is no longer navigable after 6pm so you can’t easily go out for dinner. You have to have dinner at the hotel.

Incredible experience just in front of the lake and surrounding by nature. The places is stunning beautiful and the staff very friendly. Rooms are comfortable and cleaned.

Nothing everything was perfect.

The cabins were nice. The pool was heated. There were puppies. The staff was friendly.

There was construction going on the entire time we were there including late into the night and while we were in the pool. The host was unfriendly. They left us waiting on the dock for 30 minutes because the staff was wakeboarding. It was too expensive for what it is. Aside from the modern cabins the property, especially the restaurant, was very rustic. No fans, AC, or bug screens on the windows. They charged an extra 5% to pay with a credit card because they wanted me to pay direct rather than charge through booking.com.

Lovely place

Great stay, really appreciate the hospitality. The neighbours decided to party but the host fixed the loud music. Beautiful garden with trees full with fruit. Very nice pool!

Nothing, really enjoyed.

Staff

The employees were using the amenities like pool, lack of organization, employees were doing whatever they were assigned to do. Manager was cooking our breakfast. Horrendous food.

It was amazing. Would recommend it to everyone!

Friendly, warm staff, excellent location, wonderful food, stunning scenery and great atmosphere

Food portions could be a little bigger. The floors in the main building are a bit noisy upstairs

The personal are nice, very nice. We live in the green, nice experience.

There was nothing good about my experience there. This was the worst experience I have had at any hotel or hostel. This place might be appropriate for guests who are comfortable in a confined isolated space and want to be near a pool, socialize with others, listen to music, and party. This would no doubt suit some guests. But I was looking for a quiet place to rest, to enjoy nature, and to engage in meditative practices, and this was the worst place possible for that.

The hostel is on a small isolated lakeside property that can only be reached by boat. The boat only leaves el Penol at specific times (11:30am, 3:30pm). Since I was given this information late, I had to rebook my bus. The boat pick-up itself was late, chaotic and disorganized, with messages being sent at the last minute. The hostel is terrible if you are looking for quiet, peace or tranquility. The neighbours had a very loud party that went all night. The music was so loud that it reverberated through the hostel and prevented me from sleeping. I was informed that the neighbours have these parties about once a month. Due to the loud music, I cancelled the remaining two nights and this was approved by the booking platform. However, one host insisted that I had to pay for all three nights. She tried to present this as out of her control, pretending that she had no other option other than to charge me for all the nights. However, it was obvious that she was using feigned helplessness to disguise the fact that she was trying to make as much money as possible. That host also tried to overcharge me for food, charging much more than previously agreed and adding hidden costs to the bill. The experience was stressful because the hosts were so shameless. Their communication was poor. They were disorganized. They were deceptive and exploitive. When this inevitably caused problems, they tried to evade responsibility by feigning stupidity. They had no shame. I felt like I was dealing with children the whole time. I would like to see the hosts stop the weak excuses, feigned stupidity, and feigned helplessness. They should be honest and upfront about the property, the boat pick-up, and the prices they intend to charge. If possible, they should warn guests about dates the neighbours intend to have parties, and give guests an opportunity to cancel. They should be gracious and fair about cancellations. I hope that they learn from this experience.

Amazing cottage experience. Very attentive staff. Right next to a farm and you could just enjoy the wildlife, a really unique experience for someone who comes from a city!

There is some planning needed to get back and forth from the hotel from the Marina. Luckily the marina is very nice and we could relax and eat there, while enjoying the view.

The people, the views and the tranquility

A friendly, laid back atmosphere. The heated pool is where tourists mingle and have a friendly chat on weekend evenings. Perfect for practicing your Spanish, English, German or French.

Everything was just fine!