Reviews of Wyndham Bogota 5 stars
Avenida la Esperanza No. 51 - 40, Teusaquillo, 112011 Bogotá, Colombia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI really enjoyed my stay here. The whole staff was friendly a d ready to help. The breakfast buffet was excelent. The atmosphere was really nice
Dear Ms. Isabel, It’s wonderful to know that our staff contributed to make your stay enjoyable. We will gladly share your kind words with our team, as they take great pride in providing exceptional hospitality. We look forward to welcoming you back and making your next stay just as memorable. Have an amazing day, and thank you for being a valued guest! Best regards, Customer Service
Dear Ms. Isabel, It’s wonderful to know that our staff contributed to make your stay enjoyable. We will gladly share your kind words with our team, as they take great pride in providing exceptional hospitality. We look forward to welcoming… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBedroom
Bathroom
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewClean modern rooms with good size
Nothing
Dear Mr. Gilbert, On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests. We hope to have the privilege of welcoming you again. Sincerely, Customer Service
Dear Mr. Gilbert, On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, i… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewEverything is okay.
On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests. We hope to have the privilege of welcoming you again. Sincerely, Customer Service
On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it helps us continu… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNothing
The staff are really clueless, and arrogant. They do not treat you as a paying guest, more so as a suspicious individual trying to cheat them out of something for some weird reason. The hotel itself is a makeshift hotel, with limited facilities. The actual entrance into the hotel is not ideal when carrying bags, and they do not offer any help when needing to get two elevators just to get to your room. The checkout experience is so strange, they insisted I check out 6 hours before I even had to…their communication skills are lacking too. The room itself had broken window blinds, limited lighting in the sitting room of the suite, and then these very bright white lights in the bedroom. The whole room was dark. The lobby had an overpowering smell of perfume. And one of the nights we tried to enter the hotel at 11.30pm after being at dinner, but the doors weren’t open and three staff members were at the desk in the lobby laughing and joking. Truly horrible hotel
Dear Mr. William, Thank you for choosing Wyndham Hotels and Resorts during your recent stay in Bogotá. We value the opinions of our guests and evaluate each message, suggestion, and comment looking to improve our service. We strive to provide services that guests find timely and helpful. Your feedback helps us understand the kind of services our guests appreciate as well as areas in need of improvement. You deserve, and should rightfully expect, world-class service, including courteous and efficient handling of inquiries and consistent resolutions for them. Regarding your comments, we want to let you know that we have analized all the points and have taken action to solve them. On the other hand, we reinforced training with the staff about the correct protocols and how they should threat our guests and clients We appreciate you taking the time to share your experience. We look forward to serving you in the future. Sincerely, Customer Service
Dear Mr. William, Thank you for choosing Wyndham Hotels and Resorts during your recent stay in Bogotá. We value the opinions of our guests and evaluate each message, suggestion, and comment looking to improve our service. We strive to prov… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGood safe location, helpful staff.
Overall the room was fine, however, there w were a few items of maintenance required. The “sound proofing “ was good between rooms, but not against the road noise.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewNice place. Enjoyed the facility
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe King suite that we selected was nice. The water pressure in the bathroom wasn’t great, but the room was decent. I prefer a much more firm mattress.
The attitude and the pretentiousness from the staff was terrible. The front desk staff acted as if they were doing you a favor by chucking you in, there was no follow up on issues, someone asked if I spoke English and then proceeded to talk to me in Spanish, and it seemed as if the staff was more concerned about avoiding customer interactions than doing their actual job. Room service was extremely slow. My wife waited 45 minutes for a dessert to be delivered. The free breakfast was terrible. The best thing they had were the hard boiled eggs.
Dear guest, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you have experienced during your recent stay and we deeply regret that we did not meet your expectations this time. We truly appreciate your constructive comments regarding the service. It is important you know we have protocols to ensure a quality service for all our guests, clients and visitor. Please be assured that we will share your concerns with our management team to address these issues and work towards restoring the welcoming atmosphere. Sincerely, Customer Service
Dear guest, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you have experienced during your recent stay and we deeply regret that we did not meet your expectations this time. We truly appreciate your cons… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewRoom, breakfast and staff.
N/A
Dear Ms. María, On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests. We hope to have the privilege of welcoming you again. Sincerely, Customer Service
Dear Ms. María, On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it … Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewgreat staff
area is not safe
Reviewed: 30 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewI only stayed for one night, but it was great for resting. The best thing I enjoyed was the breakfast; there were various meals for all tastes, and all the food was delicious, at least what I tasted. I used the room service to ask for dinner in my room; it was fast and tasty, too. My room was clean and comfortable. This hotel has a privileged location in the city near restaurants, pubs, and malls.
The shower was too near the wall, and it took a long time to get pressure and warm; I suggest fixing this. I recommend modernizing TV since most people use streaming services such as Netflix, Disney+, Amazon Prime, etc., so I could not access my streaming services or cast my phone to the TV.
Dear Zen, Thank you for sharing your valuable suggestions and choosing to stay with us. We truly appreciate your feedback, as it helps us improve and provide an even better experience for our guests. It was a pleasure hosting you, and we are grateful for your kind words. We hope to welcome you back soon and to have the opportunity to make your next stay even more enjoyable. Warm regards,
Dear Zen, Thank you for sharing your valuable suggestions and choosing to stay with us. We truly appreciate your feedback, as it helps us improve and provide an even better experience for our guests. It was a pleasure hosting you, and we a… Show more
Reviewed: 26 February 2025 · Stayed in December 2024
Verified reviewService and breakfast
Dear Mr. Jorge, On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests. We hope to have the privilege of welcoming you again. Sincerely, Customer Service
Dear Mr. Jorge, On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel. We greatly value your opinion and feedback, it … Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewLots of facilities nearby. Very amicable staff. Clean and spatious rooms.
Dear Mr. Harlan, Thank you for your feedback! We're thrilled to hear you enjoyed your stay at our hotel. If you have any additional suggestions or comments, please feel free to share them with us. We look forward to welcoming you back soon for another great experience! Sincerely, Customer Service
Dear Mr. Harlan, Thank you for your feedback! We're thrilled to hear you enjoyed your stay at our hotel. If you have any additional suggestions or comments, please feel free to share them with us. We look forward to welcoming you back s… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewconvenience. walkable distance to embassy
Dear Ms. Luz, Thank you for taking the time to qualify your stay and sharing your experience with us. We work constantly for improving our services. Sincerely, Customer Service
Reviewed: 30 January 2025 · Stayed in January 2025
Verified review