Punta Cana, Dominican Republic
Positive section of review
The interior design look gorgeous, very nice taste. There is nothing to do outside the hotel. No city centre, no places to have dinner outside (unless you go have dinner in another hotel. The idea is to stay in the hotel and not leave, which for us was a little claustrophobic even though there is a lot of space. We had never been to an all inclusive, I don’t think it matches our family style as we like to see the culture of the places we visit and this just not allow that experience.
Negative section of review
It has been recently done up but it used to be another hotel before Zel so some things are old and others new. Our shower wasn’t good - was old and didn’t work well, same with indoor jacuzzi, and lots of pieces of tiles in the pool were missing (we scratched our feet).
Punta Cana, Dominican Republic
Positive section of review
Ambience Food Hospitality Caring and supportive staff Entertainment Music and art Cleanliness Organisational awareness Friendly and polite All of the above is a 100, I highly recommend and without a shadow of doubt be staying in this remarkable hotel again in my next visit to Punta Cana.
Negative section of review
Aside the beach weeds, everything else is a 100
Punta Cana, Dominican Republic
Positive section of review
Kids water slides were amazing. Food was fantastic. Pool was really nice. Majority of staff were lovely and friendly.
Negative section of review
2am check in took nearly one hour, despite no queue. The check in person was rude. Check out was also procedurally long and unclear, with unhelpful staff.
Punta Cana, Dominican Republic
Positive section of review
The location was beautiful. That staff was welcoming and very helpful. We weren’t short of anything
Negative section of review
I like everything
Santo Domingo, Dominican Republic
Positive section of review
From driver to reception to bar staff at the pool, all were very friendly and welcoming.
Negative section of review
Restaurant is always empty and food OK but nothing special for the price. No atmosphere so not very encouraging to go and dine.
Santo Domingo, Dominican Republic
Positive section of review
Great breakfast, friendly service, clean rooms
Punta Cana, Dominican Republic
Positive section of review
Beach and facilities
Negative section of review
Room cleaning was inconsistent
Santo Domingo, Dominican Republic
Positive section of review
Big apartment
Negative section of review
Necesitaba un poquito más de limpieza
Las Terrenas, Dominican Republic
Positive section of review
Communication was very easy from the beginning, everything was set to attend our arrival. The location is excellent, everything we were looking for.
Punta Cana, Dominican Republic
Positive section of review
I love the ambience of the place. The staffs were welcoming and warm. The language border did not affect communication as the staff really tried.
Negative section of review
Having to make reservations for most restaurants and having persons coming to us continously at the beach for sales of one thing or another.