Reviews of Andaz Peninsula Papagayo Resort, Costa Rica, by Hyatt 5 stars

Sometimes the wait for golf carts were a little long

The location and hotel facilities are simply amazing! Staff were very friendly and helpful. I had a super relaxing yoga class with the most beautiful view with Yari ( I hope I am spelling right) who was fantastic. We wished we had stayed longer!

Beautiful location, amazing amenities, comfortable, friendly and helpful staff, amazing drinks and food, and monkeys.

Kind and friendly staff Beautiful location

Poor service Poorly treated by management who failed to address the bug issues in the villa Long waits for golf cart especially on the departure day which made travel an issue

Such attention to detail. It was so very pleasing to the senses. The staff seemed to carry pride for their place of employment. The decor was beautiful, especially the main lobby. The food was wonderful.

No complaints

This is one of the most beautiful properties we’ve stayed in. It is like being in a treehouse! The room was amazing, the staff was so accommodating and kind, the facilities and grounds were gorgeous, the food was delicious. We especially enjoyed Chao Pescao and Meso. The complimentary shuttle which arrives every half hour at the lobby and offers rides to other hotels on the peninsula for dinners is so convenient. Even though the main beach area must be accessed by boat, it was never an issue because it was a super convenient and quick process. The boat goes back and forth about every 8-10 minutes throughout the day, so you are never waiting long. Bonus…the property provides towels and sunscreen and bug spray! We would definitely stay here again.

Excellent stay

Beautiful, very natural, very friendly and unpretentious

Lots of steps since it’s on a hill, but golf cart were quick to pick you up if you didn’t want to walk

Lovely staff, great location, good food

Chaotic breakfast service and poor service at Casa de playa beach

Amazing location, a lot of activities and beautiful rooms

Staff was terrible for a place like this, don’t listen to the guest needs and disturbing our peace after they have been well instructed. Keep forgetting things, asking 1 day before we left already to pick up the luggage, forgot to pick us up from the airport, WiFi didn’t work in the room for 2 days etc etc

Incredible, can’t say enough good things about this place.

N/a

top luxury destination

Everything

Everything

Location, rooms were very clean and staff friendly

The food was so so and very overpriced. I asked several times to put it on my credit card so could get a better exchange rate and they never did. By my calculations in 5 days I lost over 300 in a bad exchange rate. We asked for a robe after our first night and finally got one the last night. We had arranged transport the day before we left and were told the shuttle left. The taxi was cheaper. The beaches were very small. We had our last night at the four seasons and the dinner was excellent and price cheaper. Each dinner for two cost us almost the identical price of $221.

After staying at the Andaz in Maui and Lisbon, we were excited to stay at this location in Costa Rica. The property is beautiful, family friendly, and the staff are always happy to help. Shout out to the kids club team, coffee shop team and Jarrett at the pool bar for always welcoming us and asking how our stay is going. Those folks left an impact on us although the entire staff was stellar. They utilize WhatsApp, so, I recommend to US travelers to have that handy. The grounds are beautiful, have several pools, and direct beach access as well as a beach/beach club where Meso restaurant is located. You will need to take a shuttle to access. I recommend beach shoes for the beach. There is a weekly schedule of activities for a fee and a spa. My husband and I took the barista coffee class and ceviche class- both were great. The hotel clearly tries to be sustainable and use local products and minimize plastic use. These are huge and I am happy to see that they could implement these practices at a large resort like this.

Very little...The pools need a refresh. The breakfast buffet could be better as the selection is pretty much the same day to day, so, it does get boring after a couple of times. We were fine with the al carte breakfast. The small monkeys that are on the property are very cute but some guests think it's fun to feed them. My suggestion to management is for guests to sign a document stating they will not intentionally feed the wildlife. Otherwise, this was a wonderful holiday for us.

Extra Resort charges per day 100 dollars and extra occupancy charges 100 dollars per day on top of regular tax. Extra charges were not clear before booking

adult areas rooms were very clean love the complementary snacks and water

shuttles don’t run often enough and inconsistent when called had to recall many times for transport in house . tours are only directed to certain tour companies which can be incredible expensive with no other options to compete pool attendants aren’t seizing opportunities to serve more had to make reservations for each dinner location and then showed up to open tables everywhere . staff don’t seem experienced to handle multiple service tables at a time. also it takes a while to get service and get the check service attendants in the main area do not communicate with each other and had to repeat allergies many times. a lot of attendants but not that customer oriented.