The room I booked was given to another guest, ended up in 2 separate rooms. I was travelling with 2 kids

Location and the restaurant

Stayed in August 2025

Very weak internet WiFi

Right there on the beach! Very friendly staff.

Stayed in August 2025

Parking is complex

Very good spot, food and room.

Stayed in June 2025

When reserving our room, it was described as two double beds. Upon arrival, What we received was actually a double and a twin. I spoke to the front desk and there was no offer to change us to another room, even tho the hotel was not fully booked. The reason as I understood was because we booked thru a third party and they reserved the right to assign the room. The room was adequate for our needs. But I feel that it was false advertising on their part. I believe a double/twin was offered at a lower price, but we chose the combination of two doubles on purpose and were disappointed with that aspect of the room/hotel/reservation.

We thought the location was excellent, walking distance from everything. The staff was helpful and attentive. The property was a little run down in areas. We understand that the property is under new management and upgrades are on going. This should not be a deterrent to staying there. So many other positives. The view was beautiful from the restaurant.

Stayed in May 2025

The bed sheets were dirty and the pillowcase had lipstick

Stayed in March 2025

The Rooms are small, but clean. Is not a 5 star but is ok. The breakfast not that great, but should be refilled

Accesible, good parking spot

Stayed in January 2025

Rooms are dated and beds very uncomfortable but you have to take the good with the bad since this is center of Jaco and near everything. It also has a restaurant an arm length away from the resort and serves very good food.

The location is great and only a few feet from the ocean. All rooms give you a view of the ocean and this is center of Jaco which is very nice so that you don’t have to walk far for the nightly entertainment.

Stayed in January 2025

Bed quality, limited pool chaires

Location + breakfast

Stayed in January 2025

It was by far the worst room we had in Costa Rica. And by far the most expensive one. When we checked in tolilet did not flush in our room. When we got another room, front door did not work, shower did not work, balcony door did not close, we had dirty sheets on our bed. They decided to fix that while we were in our room. So one day our room was full of maintenenance and cleaning staff. There is no wifi in the room. They say they will fix it, but there is no hardware for wifi in rooms of the hotel. Wifi is only available in the lobby. Last two days we were staying in hotel there was no hot water. Everything is old and it is barely functioning or is not functioning. We do not recommend this hotel. For us it was really a bad experience. Not worth the price.

One maintenance guy was friendly. And that was only silver lining of our stay there.

Stayed in August 2025

Across the road from the beach, clean, friendly staff. Restaurant had delicious breakfast.

Stayed in March 2025

The staff was incredible nice and spend a long time to help me figure out how I would safely get from the hotel to my next place. Thank you.

Stayed in March 2025

The room was probably the worst one they had. Guys making out with woman in the public area. “ Family Hotel” Obviously they had very little class. The parking was a hassle.

Easy check in. Close to beach. Excellent breakfast.

Stayed in March 2025

Everything was great, except the room had a spa bathtub with jets and there was not enough hot water to fill it above the jet line.

Stayed in March 2025

If you’re looking around and comparing hotels and think this might be a good choice (as we did)..don’t. It’s not worth it! Don’t expect an answer to your booking.com questions. Answers came after we checked out. Want to check in early? There’s a cost for that. Heading to a 4th floor room? You have to get the lift to the 3rd floor and navigate corridors & steps and then more steps at the other side of the building up to the 4th floor. Do they tell you this? No! Why would they, even after going back down to checkin twice and asking? On third attempt, an employee finally showed us (whilst navigating through the painters on the dated stairwells) Does the room door lock automatically when you leave? No, you have to manually turn the key. Do they tell you this? No! Do the 4th floor bedrooms windows actually close fully? No! air rushing in all night! Expect a TV with horrible picture? We got it… an engineer tried to fix it..but it’s a no. Breakfast included. Don’t bother. It’s not good. Our worst stay in CR!

Location

Stayed in February 2025

Staff was shady. Room was horrible. Facility is disgustingly kept really it’s just a room for hookers

Nothing the staff cheated us said it wasn’t paid for threw the app and then double charged us.

Stayed in January 2025

Nothing

Perfect location straight on the beach

Stayed in February 2025

Great

Stayed in February 2025

I found the staff a little rude. I appreciate that check in time was not until 2pm and anything before that was a bonus but the receptionist wouldn't budge and mad us wait right up until the last minute. Was told that the brown chairs were free to use of the beach yet a staff member actually shouted at us to return them and didn't give a reason. The room was the worst we had, safe didn't work. Was small and dated, nothing like the pictures. Pool water quite dirty to.

This hotel is literally on the beach and just a very short walk to the main street. Breakfast was nice,

Stayed in January 2025

Wifi didn't work at any point in the room. Water and electricity didn't work one day and the sink leaked onto the floor the whole time. Kind of grungy generally.

Excellent location on the beach with great sunset views. Food was pretty good (breakfast was included).

Stayed in January 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in January 2025