Reviews of Paradise Jaco Beach Front 3 stars
Calle las olas, contiguo a la guardia rural, 61101 Jacó, Costa Rica
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation and the restaurant
The room I booked was given to another guest, ended up in 2 separate rooms. I was travelling with 2 kids
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRight there on the beach! Very friendly staff.
Very weak internet WiFi
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewOne maintenance guy was friendly. And that was only silver lining of our stay there.
It was by far the worst room we had in Costa Rica. And by far the most expensive one. When we checked in tolilet did not flush in our room. When we got another room, front door did not work, shower did not work, balcony door did not close, we had dirty sheets on our bed. They decided to fix that while we were in our room. So one day our room was full of maintenenance and cleaning staff. There is no wifi in the room. They say they will fix it, but there is no hardware for wifi in rooms of the hotel. Wifi is only available in the lobby. Last two days we were staying in hotel there was no hot water. Everything is old and it is barely functioning or is not functioning. We do not recommend this hotel. For us it was really a bad experience. Not worth the price.
Thank you for your kind words about the maintenance guy! We understand that you have all problems with your rooms, and we appreciate your patience. We will be to work in all things. We hope to welcome you back soon!
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewVery good spot, food and room.
Parking is complex
Thank you for your kind words! We're glad you enjoyed the location, food, and room. We understand parking can be a bit tricky, and we appreciate your patience. We hope to welcome you back soon!
Reviewed: 25 May 2025 · Stayed in February 2025
Verified reviewReviewed: 17 May 2025 · Stayed in March 2025
Verified reviewAcross the road from the beach, clean, friendly staff. Restaurant had delicious breakfast.
Thank you for your kind words! We’re glad you enjoyed our location, friendly team, and delicious breakfast. We hope to welcome you back soon!
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewWe thought the location was excellent, walking distance from everything. The staff was helpful and attentive. The property was a little run down in areas. We understand that the property is under new management and upgrades are on going. This should not be a deterrent to staying there. So many other positives. The view was beautiful from the restaurant.
When reserving our room, it was described as two double beds. Upon arrival, What we received was actually a double and a twin. I spoke to the front desk and there was no offer to change us to another room, even tho the hotel was not fully booked. The reason as I understood was because we booked thru a third party and they reserved the right to assign the room. The room was adequate for our needs. But I feel that it was false advertising on their part. I believe a double/twin was offered at a lower price, but we chose the combination of two doubles on purpose and were disappointed with that aspect of the room/hotel/reservation.
Thank you for your detailed feedback. We’re glad you enjoyed our location, staff, and the restaurant view. We apologize for the confusion with your room type and understand how disappointing that was. We’re working closely with our third-party partners to improve communication and avoid similar issues. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future.
Thank you for your detailed feedback. We’re glad you enjoyed our location, staff, and the restaurant view. We apologize for the confusion with your room type and understand how disappointing that was. We’re working closely with our third-pa… Show more
Reviewed: 27 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe staff was incredible nice and spend a long time to help me figure out how I would safely get from the hotel to my next place. Thank you.
Thank you so much for your kind words! We're truly glad our team could assist you and help make your journey smoother. It was a pleasure having you with us — safe travels and we hope to welcome you again!
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe bed sheets were dirty and the pillowcase had lipstick
Thank you for your feedback. We're glad you enjoyed the facilities and location. We’re truly sorry about the issue with the sheets — that’s not the standard we aim for. Your comment has been shared with our housekeeping team to ensure it doesn’t happen again. We appreciate you bringing it to our attention.
Thank you for your feedback. We're glad you enjoyed the facilities and location. We’re truly sorry about the issue with the sheets — that’s not the standard we aim for. Your comment has been shared with our housekeeping team to ensure i… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewEasy check in. Close to beach. Excellent breakfast.
The room was probably the worst one they had. Guys making out with woman in the public area. “ Family Hotel” Obviously they had very little class. The parking was a hassle.
Thank you for taking the time to leave your feedback. We're glad check-in was smooth and that you enjoyed the breakfast and beach proximity. We're sorry the room didn’t meet your expectations, and we take your comments seriously. We aim to provide a respectful environment for all our guests and will review this matter with our team. We also appreciate the note about parking and are working on improving the experience.
Thank you for taking the time to leave your feedback. We're glad check-in was smooth and that you enjoyed the breakfast and beach proximity. We're sorry the room didn’t meet your expectations, and we take your comments seriously. We… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewEverything was great, except the room had a spa bathtub with jets and there was not enough hot water to fill it above the jet line.
Thank you for your feedback! We're happy to hear you enjoyed your stay overall. We're sorry about the issue with the hot water in the spa tub — we’ll definitely look into it. Hope to welcome you back soon!
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewLocation
If you’re looking around and comparing hotels and think this might be a good choice (as we did)..don’t. It’s not worth it! Don’t expect an answer to your booking.com questions. Answers came after we checked out. Want to check in early? There’s a cost for that. Heading to a 4th floor room? You have to get the lift to the 3rd floor and navigate corridors & steps and then more steps at the other side of the building up to the 4th floor. Do they tell you this? No! Why would they, even after going back down to checkin twice and asking? On third attempt, an employee finally showed us (whilst navigating through the painters on the dated stairwells) Does the room door lock automatically when you leave? No, you have to manually turn the key. Do they tell you this? No! Do the 4th floor bedrooms windows actually close fully? No! air rushing in all night! Expect a TV with horrible picture? We got it… an engineer tried to fix it..but it’s a no. Breakfast included. Don’t bother. It’s not good. Our worst stay in CR!
Thank you for your detailed feedback. We’re truly sorry to hear your stay didn’t meet your expectations. We take your comments seriously and are already reviewing these issues with our team to improve both communication and the overall experience. We appreciate you taking the time to share your thoughts.
Thank you for your detailed feedback. We’re truly sorry to hear your stay didn’t meet your expectations. We take your comments seriously and are already reviewing these issues with our team to improve both communication and the overall expe… Show more
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewAccesible, good parking spot
The Rooms are small, but clean. Is not a 5 star but is ok. The breakfast not that great, but should be refilled
Thanks for your review! We’re glad you found the place accessible and appreciated the cleanliness. We’ll take your feedback on breakfast into account — it helps us improve. Hope to welcome you again!
Reviewed: 9 February 2025 · Stayed in January 2025
Verified reviewNothing the staff cheated us said it wasn’t paid for threw the app and then double charged us.
Staff was shady. Room was horrible. Facility is disgustingly kept really it’s just a room for hookers
I’m truly sorry to hear about your experience. This is far from the standard we aim to provide. Your concerns are serious, and we’re reviewing them with our team to ensure this doesn’t happen again. Thank you for bringing it to our attention.
I’m truly sorry to hear about your experience. This is far from the standard we aim to provide. Your concerns are serious, and we’re reviewing them with our team to ensure this doesn’t happen again. Thank you for bringing it to our attentio… Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewPerfect location straight on the beach
Nothing
Thank you for your kind words! We're glad you enjoyed the beachfront location and had a positive experience. Hope to welcome you back soon!
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewGreat
Thank you! We’re glad you had a great experience. Hope to see you again soon!
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewThe location is great and only a few feet from the ocean. All rooms give you a view of the ocean and this is center of Jaco which is very nice so that you don’t have to walk far for the nightly entertainment.
Rooms are dated and beds very uncomfortable but you have to take the good with the bad since this is center of Jaco and near everything. It also has a restaurant an arm length away from the resort and serves very good food.
Thank you for your feedback! We’re glad you enjoyed the location and nearby restaurant. We appreciate your honest comments about the rooms and beds and will keep working to improve. Hope to welcome you back soon!
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewLocation + breakfast
Bed quality, limited pool chaires
Thank you for your review! We’re happy you enjoyed the location and breakfast. We appreciate your feedback about the bed and pool chairs and will work on those. Hope to see you again!