Very expensive cocktails at the pools

Well maintained and very clean. Good food at menu restaurant

Stayed in July 2025

Great for kids however strange that they do not offer a cribs service in your room. While it is very child oriented. It got very busy with just day visits what was less nice but they have many pools to choose from so in the end it did not spoiled our stay.

Food was good, Staff were very responsive and accommodating. Beautiful property!

Stayed in July 2025

A lot of walking up and down hills.

Pools were beautiful and relaxing.

Stayed in April 2025

Within the documents of rules and procedures, it was difficult to see the true customer service aspect. It was overwhelming with rules where extra costs would be added. It was like the intent was to shake down all customers down for more money whenever possible. The coffee shop does not open until 0800. For early risers, this does not work well. There is nothing outside the facilities within walking distance. We did not enjoy the Buffett for the cost. The items offered, are the cheapest options for a Buffett for the cost. It is evident the owners are only interested in making money vs having a good customer experience.

Facilities was very nice. Having a wide variety of pools available was exceptional

Stayed in February 2025

The bar menu was good but not great.

The hot stone massage I got at the spa was amazing! The room and the hot springs were great!

Stayed in November 2024

Food wasn't good considering the price of the hotel. I never knew till i stopped here that pizza is ala carte! Just watch as the hotel is up to something regarding reservations. You book with booking.com, and then they cancel your booking and message you directly. We wanted an extra night, and they quoted 900 dollars. we booked online for 280 dollars. If it wasn't for the springs we wouldn't stay. The place gets very busy with bus tours

The springs are amazing

Stayed in April 2024

Nothing.

The hot springs were wonderful. Great location for going on excursions and easy to get in to La Fortuna. Rooms were big, comfortable and air conditioned. Breakfasts had a lot of choice, which varied day to day. The fresh fruit was delicious. Staff were all friendly and helpful.

Stayed in April 2024

The ac was broken upon arrival and they took the next couple days to get it working. The day pass population was massive so the place felt pretty packed despite the few guests.

Variety of pools. Onsite restaurant. Swim up bar.

Stayed in March 2024

It's expensive. Not enough family suites. Beautiful property. Access to many tours and restaurants. Friendly staff. Direct view of Arenal volcano.

Stayed in March 2024

The only thing we didn’t like was that the property sells a lot of day passes for people to come enjoy the hot springs. This is common in this area with other hotels but there would be buses dropping off tons of teenagers/people and it really took away from the ambience for hotel guests. The breakfast was fantastic but the rest of the food is just okay.

This place is beautiful. It’s a vast property with so many different hot spring pools. The property is beautiful and lush and right in the middle of a rainforest and town. The breakfast was fantastic and the staff was very good. The room was very large and clean.

Stayed in March 2024

No place to hang towels or bath robes at the hot springs

AquaSpa

Stayed in February 2024

Place is overrun with day visitors and getting a spot at one of the pools becomes almost impossible as no preference is given to guests.

Stayed in December 2023

Breakfast exactly the same every day

Pool

Stayed in January 2024

Ir was to crowd.

The do many and beautiful swiming pools. The food was delicious.

Stayed in December 2023

breakfast was wonderful & bed was very comfortable & hot spring is very good & well kept..

Stayed in November 2023

Clean

Stayed in November 2023

The price

Stayed in October 2023

Kids area was not working (under construction) - that can happen but they should have informed us beforehand (so we would have booked a different place) or offered some reduction

Beautiful garden and hot springs

Stayed in October 2023

Breakfast morning selection is same everyday.

Great beautiful redort.25 hot spring pool,great food and drinks.Every night one pool is open 24hrs.Amazing lacation,friendly staff.

Stayed in July 2023

The rooms are slightly outdated, and the scenery from the room didn't meet my expectations. With some room improvements, Baldy Hot Springs has the potential to enhance the overall guest experience.

The staff is friendly and knowledgeable, adding authenticity to the experience. The natural geothermal waters are therapeutic and soothing, melting away stress and leaving a sense of tranquility. The grounds are beautifully maintained, blending with the surroundings. Private soaking tubs offer seclusion, and the facilities are clean and comfortable. The stunning natural surroundings create a harmonious escape. For relaxation, rejuvenation, and a memorable getaway,

Stayed in July 2023

There were a lot of people using the property for the hot springs, it looked like many bus loads of people came in for the day and it a kind of seemed like a theme park atmosphere.

Beautiful location very tropical with beautiful landscaping and view of the volcano . We had 2 rooms reserved but due to a family emergency we only needed one room but since we could not get a rebate for the second room that we already paid for the manager agreed to upgrade our one room to a suite and it was much appreciated.

Stayed in July 2023

The quality of the dinner buffet was terrible!!! :( All of the food was BAD!! Also on the last day of my 4 day stay which ended on 6/24 the water was not as warm as expected… Also, I didn’t see as much birds and wildlife during the stay as expected

Almost Every aspect of the experience…

Stayed in June 2023

Food quality at Buffett restaurant. Drink prices too high for quality and quantity.

Pools, breakfast

Stayed in June 2023

the rooms and shower were very dated

many thermal pools

Stayed in June 2023