Reviews of Baldi Hot Springs Hotel & Spa 5 stars
La Fortuna San Carlos, 50432 Fortuna, Costa Rica
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewWell maintained and very clean. Good food at menu restaurant
Very expensive cocktails at the pools
Dear Alfredo, Thank you very much for your excellent rating and for sharing your comments. We are delighted to know that you enjoyed our well-maintained and clean facilities, as well as the quality of the food at our à la carte restaurant. We also appreciate your observation regarding the prices of cocktails at the pools; feedback like yours helps us continue improving the guest experience. It will be our pleasure to welcome you back to Baldi Hot Springs and keep providing you with unforgettable moments. Kind regards, Management of Baldi Hot Springs Resort & Spa
Dear Alfredo, Thank you very much for your excellent rating and for sharing your comments. We are delighted to know that you enjoyed our well-maintained and clean facilities, as well as the quality of the food at our à la carte restaurant.… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewFood was good, Staff were very responsive and accommodating. Beautiful property!
Great for kids however strange that they do not offer a cribs service in your room. While it is very child oriented. It got very busy with just day visits what was less nice but they have many pools to choose from so in the end it did not spoiled our stay.
Dear Marjan Walhain, Thank you very much for your excellent rating and for highlighting the quality of our food, the friendliness of our staff, and the beauty of our property. We are pleased to hear that you enjoyed our pools and had a positive experience overall. We have noted your comments regarding the lack of cot service, the high number of day visitors, and the wifi service. Your feedback is invaluable as we continue to improve and provide our guests with an increasingly comfortable and pleasant experience. It would be a pleasure to welcome you back to Baldi Hot Springs. Kind regards, The Management of Baldi Hot Springs
Dear Marjan Walhain, Thank you very much for your excellent rating and for highlighting the quality of our food, the friendliness of our staff, and the beauty of our property. We are pleased to hear that you enjoyed our pools and had a pos… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified review25 piscinas de Aguas termales
Day pass users Its a better deal to stay in a cheaper hotel and pay the day pass.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewhot spring is comfortable.
Deposit and the restraunt requires cash which make no sense.
Thanks so much for your rating and for sharing your thoughts. We're happy to hear you enjoyed the hot springs! Sorry for any hassle caused by the cash deposit and restaurant payment options. We're currently working through a temporary issue with our card payment systems, and we really appreciate your patience as we fix it. We look forward to welcoming you back someday soon for an even better visit.
Thanks so much for your rating and for sharing your thoughts. We're happy to hear you enjoyed the hot springs! Sorry for any hassle caused by the cash deposit and restaurant payment options. We're currently working through a tempora… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewHot springs were fun Good breakfast Had umbrellas in the rooms Nice staff Had AC Hot water Nice spa, good massage
Too crowded
Dear Steinmetz Gal, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the hot springs, breakfast, in-room amenities, and our spa services. It's especially rewarding to know you felt well taken care of by our staff. We regret that your experience was affected by the level of occupancy during your visit. At times, especially during peak seasons, the resort may be more active than usual. Please rest assured that we are continuously working on ways to enhance our guests’ comfort and experience even during high-demand periods. We truly appreciate your comments, as they help us improve. We hope to have the pleasure of welcoming you back in the future for a more relaxing and enjoyable stay. Warm regards,
Dear Steinmetz Gal, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the hot springs, breakfast, in-room amenities, and our spa services. It's especially rewarding to know you felt well taken c… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewBeautiful property, clean, best hot springs , very picturesque
Too expensive for the price paid, breakfast was very basic, should add more options . Servers didn’t even check on you once you were seated, even though there were only 8 guests and 5 servers . We had to pay for stay right away, even though booked way in advance. They charged $150 security deposit that should’ve been refunded as soon as we checked out but took them 4 days. Won’t be staying here again, may be better off just getting a day pass for the springs
Dear Mukta, Thank you for taking the time to share your feedback. We are glad to hear you enjoyed our beautiful property and thermal waters. We sincerely apologize that some aspects of your experience, such as the breakfast variety, service attention, and deposit refund timing, did not meet your expectations. Your comments are very important to us and have been shared with our team to improve these areas. Regarding the deposit refund, we strive to process it immediately upon check-out, and we regret the delay you experienced. We appreciate your honest feedback and hope to have the opportunity to welcome you again and provide a better experience. Warm regards, The Baldi Hot Springs Team
Dear Mukta, Thank you for taking the time to share your feedback. We are glad to hear you enjoyed our beautiful property and thermal waters. We sincerely apologize that some aspects of your experience, such as the breakfast variety, servi… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewPools were beautiful and relaxing.
A lot of walking up and down hills.
Dear William. Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great stay and would choose to stay with us again. We look forward to welcoming you back soon to Baldi Hot Springs! ♨️🌿 Warm regards, The Baldi Hot Springs Team
Dear William. Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great stay and would choose to stay with us again. We look forward to welcoming you back soon to Baldi Hot Springs! ♨️🌿 Warm regards, The Baldi… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewFacilities was very nice. Having a wide variety of pools available was exceptional
Within the documents of rules and procedures, it was difficult to see the true customer service aspect. It was overwhelming with rules where extra costs would be added. It was like the intent was to shake down all customers down for more money whenever possible. The coffee shop does not open until 0800. For early risers, this does not work well. There is nothing outside the facilities within walking distance. We did not enjoy the Buffett for the cost. The items offered, are the cheapest options for a Buffett for the cost. It is evident the owners are only interested in making money vs having a good customer experience.
Dear Fulton, Thank you for sharing your detailed feedback. We’re glad you appreciated our beautiful facilities and the variety of pools available. We sincerely regret that some aspects of our policies, dining options, and surrounding area did not meet your expectations. Your concerns about customer experience and pricing have been shared with our management team for review. We strive to balance quality and value while providing a great guest experience, and your comments help us identify areas for improvement. We appreciate your honest input and hope to have the opportunity to better serve you in the future. Warm regards, The Baldi Hot Springs Team
Dear Fulton, Thank you for sharing your detailed feedback. We’re glad you appreciated our beautiful facilities and the variety of pools available. We sincerely regret that some aspects of our policies, dining options, and surrounding area… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 December 2024 · Stayed in October 2024
Verified reviewReviewed: 2 November 2024 · Stayed in November 2024
Verified reviewThe hot stone massage I got at the spa was amazing! The room and the hot springs were great!
The bar menu was good but not great.
Dear Rebecca, Thank you for your lovely feedback! We’re delighted you enjoyed the tranquility of the low season, your spa experience, and our facilities. We appreciate your comments about the bar menu and will take them into consideration as we continue to improve. We hope to welcome you back soon for another wonderful stay! Warm regards, The Baldi Hot Springs Team
Dear Rebecca, Thank you for your lovely feedback! We’re delighted you enjoyed the tranquility of the low season, your spa experience, and our facilities. We appreciate your comments about the bar menu and will take them into consideration… Show more
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewFrom check-in to check-out, the staff was friendly and had a passion for service. A massage at the Spa is a must. All areas and pools are very clean and well maintained.
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewAll was perfect planing to come back
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewNothing
So many day pass people that you cant enjoy the pool for the people that paid to stay there and drinks are way over price.
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewFriendless of staff and wide variety of hot springs as well as continental breakfast
Wifi
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewHot Springs and location
It is a 3 star hotel, not 5. It costs as a 5 star hotel. It is also full of people spending the day in the hot springs.
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewThe atmosphere and service was exceptional. The staff went out of their way to make sure you were comfortable.
Of no fault of the Baldi, but could not maximize the use of the facilities secondary to extreme rain.
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewPools and slides
Everything was perfect
Reviewed: 20 May 2024 · Stayed in April 2024
Verified reviewReviewed: 10 May 2024 · Stayed in April 2024
Verified reviewThe springs are amazing
Food wasn't good considering the price of the hotel. I never knew till i stopped here that pizza is ala carte! Just watch as the hotel is up to something regarding reservations. You book with booking.com, and then they cancel your booking and message you directly. We wanted an extra night, and they quoted 900 dollars. we booked online for 280 dollars. If it wasn't for the springs we wouldn't stay. The place gets very busy with bus tours
Reviewed: 2 May 2024 · Stayed in April 2024
Verified review